Question 1

A(n) _____ goal strives to improve creativity and develop skills.

Accepted Answer

A) procedural 
B) learning 
C) justice 
D) performance outcome 
E) equity 
A) procedural 
B) learning 
C) justice 
D) performance outcome 
E) equity

Question 2

Which of the following is an example of objective feedback?

Accepted Answer

A) "You saved the company $2,000 by altering that delivery schedule." 
B) "You're doing a great job. Keep it up." 
C) "You've really been an asset to the company this year." 
D) "You're going to have to shape up and become more dependable." 
E) "Your work has been poor lately." 
A) "You saved the company $2,000 by altering that delivery schedule." 
B) "You're doing a great job. Keep it up." 
C) "You've really been an asset to the company this year." 
D) "You're going to have to shape up and become more dependable." 
E) "Your work has been poor lately."

Question 3

The sales department of a mutual fund firm set a few goals for the New Year. The firm set targets to sell a certain number of mutual funds within each month. The firm was only bothered about meeting the target and not about how to meet the target. This implies that the firm had made a(n) _____ goal.

Accepted Answer

A) procedural 
B) learning 
C) justice 
D) equity 
E) performance outcome 
A) procedural 
B) learning 
C) justice 
D) equity 
E) performance outcome

Question 4

Managers can accomplish leading for meaningfulness by helping employees identify their passions at work and creating an exciting organizational vision employees feel connected to.

Accepted Answer

A) True 
 B)False

Question 5

According to the concept of building blocks, leading for progress involves:

Accepted Answer

A) inspiring employees and modeling desired behaviors. 
B) empowering employees and delegating meaningful assignments and tasks. 
C) supporting and coaching employees. 
D) carefully selecting employees with the right attitude. 
E) monitoring and rewarding employees. 
A) inspiring employees and modeling desired behaviors. 
B) empowering employees and delegating meaningful assignments and tasks. 
C) supporting and coaching employees. 
D) carefully selecting employees with the right attitude. 
E) monitoring and rewarding employees.

Question 6

Extrinsic rewards come from the environment.

Accepted Answer

A) True 
 B)False

Question 7

Papa Bill's, a local pizza chain, instituted a new compensation policy to increase the on-time delivery of its pizzas. Drivers were paid an extra $1.00 for each on-time delivery, payable on the next pay period. However, a review of the policy showed that traffic tickets for reckless driving among delivery drivers had increased by 50% since the new policy was introduced. Which of the following best explains why this reward system did not perform as expected?

Accepted Answer

A) The organization was unintentionally rewarding counterproductive behavior. 
B) Employees viewed the $1.00 incentive as an entitlement. 
C) The delay was too long between the performance and the reward. 
D) The organization placed too much emphasis on monetary rewards. 
E) The reward lacked an "appreciation effect." 
A) The organization was unintentionally rewarding counterproductive behavior. 
B) Employees viewed the $1.00 incentive as an entitlement. 
C) The delay was too long between the performance and the reward. 
D) The organization placed too much emphasis on monetary rewards. 
E) The reward lacked an "appreciation effect."

Question 8

Which of the following statements about feedback is usually true?

Accepted Answer

A) Computer-based performance feedback is more effective when it is received via the immediate supervisor than when it comes directly from the computer system. 
B) Passive participation in the feedback session leads to perceptions of greater feedback accuracy. 
C) Destructive criticism increases motivation levels. 
D) The same feedback needs should be applied to all employees. 
E) The acceptance of feedback should not be treated as a given. 
A) Computer-based performance feedback is more effective when it is received via the immediate supervisor than when it comes directly from the computer system. 
B) Passive participation in the feedback session leads to perceptions of greater feedback accuracy. 
C) Destructive criticism increases motivation levels. 
D) The same feedback needs should be applied to all employees. 
E) The acceptance of feedback should not be treated as a given.

A(n) _____ goal strives to improve creativity and develop skills.

Which of the following is an example of objective feedback?

The sales department of a mutual fund firm set a few goals for the New Year. The firm set targets to sell a certain number of mutual funds within each month. The firm was only bothered about meeting the target and not about how to meet the target. This implies that the firm had made a(n) _____ goal.

Managers can accomplish leading for meaningfulness by helping employees identify their passions at work and creating an exciting organizational vision employees feel connected to.

According to the concept of building blocks, leading for progress involves:

Extrinsic rewards come from the environment.

Which of the following statements about feedback is usually true?

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 9: Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

A(n) _____ goal strives to improve creativity and develop skills.

Which of the following is an example of objective feedback?

Managers can accomplish leading for meaningfulness by helping employees identify their passions at work and creating an exciting organizational vision employees feel connected to.

According to the concept of building blocks, leading for progress involves:

Extrinsic rewards come from the environment.

Which of the following statements about feedback is usually true?

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters