Exam 16: Using Social Media and Mobile Marketing to Connect With Consumers
Exam 1: Creating Customer Relationships and Value Through Marketing 240 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies 363 Questions
Exam 3: Understanding the Marketing Environment,ethical Behavior,and Social Responsibility350 Questions
Exam 4: Understanding Consumer Behavior364 Questions
Exam 5: Understanding Organizations As Customers208 Questions
Exam 6: Understanding and Reaching Global Consumers and Markets234 Questions
Exam 7: Marketing Research: From Customer Insights to Actions260 Questions
Exam 8: Market Segmentation, targeting, and Positioning 201 Questions
Exam 9: Developing New Products and Services 352 Questions
Exam 10: Managing Successful Products, services, and Brands 375 Questions
Exam 11: Pricing Products and Services374 Questions
Exam 12: Managing Marketing Channels and Supply Chains292 Questions
Exam 13: Retailing and Wholesaling330 Questions
Exam 14: Integrated Marketing Communications and Direct Marketing289 Questions
Exam 15: Advertising, sales Promotion, and Public Relations323 Questions
Exam 16: Using Social Media and Mobile Marketing to Connect With Consumers161 Questions
Exam 17: Personal Selling and Sales Management304 Questions
Exam 18: Implementing Interactive and Multichannel Marketing248 Questions
Exam 19: Building an Effective Marketing Plan 77 Questions
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-According to Figure 16-4,the correct rank order of social network sites from most to least popular as measured by the number of visits is

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(Multiple Choice)
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Correct Answer:
D
Brand managers find out what people are saying about their brand on Twitter by
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Correct Answer:
B
What are the main ways brand managers can use Twitter?
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Correct Answer:
Brand managers can use social media management tools such as Tweetdeck and Hootsuite to see what Twitter users are saying about their own brand and competitive ones.Also,they can connect in real time using Twitter's recently acquired broadcasting app,Periscope,or its live stream function.They can generate brand buzz by developing an official Twitter profile,recruiting followers and showing photos of their products.They can also follow the Twitter profiles that mention their product or brand and monitor what is being said,responding to user criticisms to develop happy customers.
A Facebook page,such as the one for StuffDOT,contains all of the following elements that are of interest to brand managers except which?
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In terms of performance measures important to marketing managers,unique visitors are
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Through a network of businesspeople known as __________,members of LinkedIn might gain an introduction to someone they wish to know through a mutual contact.
(Multiple Choice)
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While both traditional media and social media can reach either a large audience or a niche audience,social media are different from traditional media because
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Computer-based networks that trigger actions by sensing changes in the real or digital world are known as
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A criterion of ________ is that it is online content published on a publicly accessible website or social networking site.
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Figure 16-5
-According to Figure 16-5,C is the performance measure referred to as

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What are apps and what significance do they have with respect to convergence?
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A company paying a set amount to Facebook for every time a user clicks on its ad is using __________ as a performance measure,whereas a company that pays pennies for every 1,000 times its ad loads on a Facebook page and people may see it is using __________ as a performance measure.
(Multiple Choice)
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What is the challenge presented to brand managers by social media advertising?
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Which of the following is the largest analytical platform that can respond to queries in facts,photos,and direct answers?
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Which of the following smartphone apps is made possible through mobile marketing?
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Which of the following is a guideline for marketing and promoting a brand using YouTube?
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Brand managers can strategically use Twitter to do all of the following except which?
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In terms of performance measures for social networks,fans are
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