Exam 4: Understanding Consumer Behavior
Exam 1: Creating Customer Relationships and Value Through Marketing 240 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies 363 Questions
Exam 3: Understanding the Marketing Environment,ethical Behavior,and Social Responsibility350 Questions
Exam 4: Understanding Consumer Behavior364 Questions
Exam 5: Understanding Organizations As Customers208 Questions
Exam 6: Understanding and Reaching Global Consumers and Markets234 Questions
Exam 7: Marketing Research: From Customer Insights to Actions260 Questions
Exam 8: Market Segmentation, targeting, and Positioning 201 Questions
Exam 9: Developing New Products and Services 352 Questions
Exam 10: Managing Successful Products, services, and Brands 375 Questions
Exam 11: Pricing Products and Services374 Questions
Exam 12: Managing Marketing Channels and Supply Chains292 Questions
Exam 13: Retailing and Wholesaling330 Questions
Exam 14: Integrated Marketing Communications and Direct Marketing289 Questions
Exam 15: Advertising, sales Promotion, and Public Relations323 Questions
Exam 16: Using Social Media and Mobile Marketing to Connect With Consumers161 Questions
Exam 17: Personal Selling and Sales Management304 Questions
Exam 18: Implementing Interactive and Multichannel Marketing248 Questions
Exam 19: Building an Effective Marketing Plan 77 Questions
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Which problem solving variation would normally be used to purchase items such as crackers or laundry detergent?
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(Multiple Choice)
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Correct Answer:
C
Based on the stages of the family life cycle,which of the following groups most likely has the largest amount of discretionary income?
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(Multiple Choice)
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Correct Answer:
C
The anxiety felt because the consumer cannot anticipate the outcomes of a purchase but believes there may be negative consequences is referred to as
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(Multiple Choice)
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Correct Answer:
B
Sensitivity to consumers' consumption or use experience,whether they are satisfied or dissatisfied,is extremely important in their
(Multiple Choice)
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Both in terms of population and spending power,which of the following is the largest racial/ethnic subculture in the United States?
(Multiple Choice)
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Many University of Florida students,fans,and others view themselves part of "Gator Nation," the name of the __________ given to supporters of the University of Florida's educational and athletic programs.
(Multiple Choice)
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In the VALS framework,each consumer segment exhibits unique media preferences.Which segment is most likely to view outdoor advertising?
(Multiple Choice)
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Enduring characteristics within a person or in his or her relationship with others are referred to as
(Multiple Choice)
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There are five stages in the consumer purchase decision process.The last stage is
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All of the following are marketing strategies designed to reduce consumers' perceived risk and encourage purchases except which?
(Multiple Choice)
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A college education would satisfy needs at what level of the Maslow hierarchy?
(Multiple Choice)
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A person's ability to perceive differences in stimuli is referred to as
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Figure 4-1
-In Figure 4-1,C represents which stage of the consumer purchase decision process?

(Multiple Choice)
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The Ford Fusion Hybrid SE uses hybrid fuel technology with the latest in lithium-ion battery technology to deliver more power,convenience,prestige,and fuel economy than non-hybrid cars.If a consumer used these attributes in evaluating this vehicle against others,the attributes would be considered
(Multiple Choice)
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Name the five situational influences that affect the consumer purchase decision process.
(Essay)
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Figure 4-6
-VALS creates profiles of people based on their primary motivation and resources.In the VALS framework (Figure 4-6),C refers to

(Multiple Choice)
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Food in the Maslow hierarchy of needs is an example of a __________ need.
(Multiple Choice)
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In the consumer purchase decision process for Coppertone products,the problem recognition stage is typically triggered either by "going somewhere" like a vacation,beach,or pool,or through what?
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