Question 1

Which of the following is NOT explicitly identified in the communication process model?

Accepted Answer

A)  Empathy 
B)  Noise 
C)  Transmission 
D)  Encoding 
E)  Decoding 
A)  Empathy 
B)  Noise 
C)  Transmission 
D)  Encoding 
E)  Decoding

Question 2

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees at the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to email,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximize communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.

Accepted Answer

First,students need to briefly define me

Question 3

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A)  Using a filtering algorithm to screen out incoming email. 
B)  Learning speed-reading to read more pages per hour. 
C)  Reading summaries of long documents. 
D)  Using an assistant to screen out unwanted mail. 
E)  All of these increase the person's information-processing capacity. 
A)  Using a filtering algorithm to screen out incoming email. 
B)  Learning speed-reading to read more pages per hour. 
C)  Reading summaries of long documents. 
D)  Using an assistant to screen out unwanted mail. 
E)  All of these increase the person's information-processing capacity.

Question 4

Which of the following is a key element in emotional contagion?

Accepted Answer

A)  Silence 
B)  Mimicry 
C)  Email 
D)  Jargon 
E)  Flaming 
A)  Silence 
B)  Mimicry 
C)  Email 
D)  Jargon 
E)  Flaming

Question 5

Which of the following tends to be the preferred medium for coordinating work,minimizes status differences,and is an increasing source of information overload?

Accepted Answer

A)  Electronic company magazines (e-zines) 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  Email 
E)  The corporate grapevine 
A)  Electronic company magazines (e-zines) 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  Email 
E)  The corporate grapevine

Question 6

The organizational grapevine:

Accepted Answer

A)  transmits information very slowly from higher to lower levels in the organization. 
B)  tends to use communication channels that are low in media richness. 
C)  ignores social relations among employees in the organization. 
D)  helps employees to make sense of their workplace when the information is not available through formal channels. 
E)  has all of these characteristics. 
A)  transmits information very slowly from higher to lower levels in the organization. 
B)  tends to use communication channels that are low in media richness. 
C)  ignores social relations among employees in the organization. 
D)  helps employees to make sense of their workplace when the information is not available through formal channels. 
E)  has all of these characteristics.

Question 7

Communication is the process by which information is _______ and ________ between two or more people.

Accepted Answer

A)  spoken, heard 
B)  heard, seen 
C)  transmitted, understood 
D)  acknowledged, absorbed 
E)  dictated, transcribed 
A)  spoken, heard 
B)  heard, seen 
C)  transmitted, understood 
D)  acknowledged, absorbed 
E)  dictated, transcribed

Question 8

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 9

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men and women differ in all of these ways. 
E)  Men and women do not differ in their communication styles. 
A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men and women differ in all of these ways. 
E)  Men and women do not differ in their communication styles.

Question 10

Emotional contagion receives relatively little attention in the organizational behavior literature (it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

Accepted Answer

(Note: This question overlaps to some ex

Question 11

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Accepted Answer

A) True 
 B)False

Question 12

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

Accepted Answer

A) True 
 B)False

Question 13

According to research on gender communication,women are more likely than men to:

Accepted Answer

A)  use the communication to build relationships. 
B)  apologize. 
C)  use indirect requests ('Have you considered ...?') 
D)  seek advice from others. 
E)  do all of these things. 
A)  use the communication to build relationships. 
B)  apologize. 
C)  use indirect requests ('Have you considered ...?') 
D)  seek advice from others. 
E)  do all of these things.

Question 14

You work at an advertising firm where a senior executive has suggested that advertising staff should rely more on email to communicate with clients rather than frequently visiting them in person.The executive has even suggested that this proposal might increase creativity because clients could communicate their ideas to staff members more often than through personal visits.The reason for this recommendation is that it is expensive and time-consuming to visit clients.Discuss the advantages and disadvantages of this idea (using email rather than personal visits to interact with clients).Be sure that your answer considers emotional contagion,media richness and other factors related to these two communication channels.

Accepted Answer

Email tends to be most effective for coo

Question 15

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Accepted Answer

A) True 
 B)False

Question 16

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Accepted Answer

A) True 
 B)False

Question 17

What do we mean by the phrase 'the medium is the message'?

Accepted Answer

A)  Effective communication occurs when people are neither too quiet nor too loud. 
B)  Effective listeners should look for nonverbal cues to decipher the sender's true meaning. 
C)  Effective communicators use several channels to transmit the intended meaning. 
D)  The communication channel selected transmits meaning beyond the message content. 
E)  None of these describes this phrase. 
A)  Effective communication occurs when people are neither too quiet nor too loud. 
B)  Effective listeners should look for nonverbal cues to decipher the sender's true meaning. 
C)  Effective communicators use several channels to transmit the intended meaning. 
D)  The communication channel selected transmits meaning beyond the message content. 
E)  None of these describes this phrase.

Question 18

Which of the following activities helps us to cope with information overload?

Accepted Answer

A)  Working longer hours 
B)  Learning to read faster 
C)  Improving our time management 
D)  Reading abstracts rather than entire documents 
E)  All of these help us to cope with information overload. 
A)  Working longer hours 
B)  Learning to read faster 
C)  Improving our time management 
D)  Reading abstracts rather than entire documents 
E)  All of these help us to cope with information overload.

Question 19

When the sender has previous experience with the receiver,the sender _______ to communicate in ambiguous situations.

Accepted Answer

A)  must use richer media 
B)  is unable to use leaner media 
C)  must rely on nonverbal communication 
D)  can use leaner media 
E)  must use leaner media 
A)  must use richer media 
B)  is unable to use leaner media 
C)  must rely on nonverbal communication 
D)  can use leaner media 
E)  must use leaner media

Question 20

The CEO of Bear Securities is concerned that investment analysts and brokers at Bear Securities are using too much jargon to communicate with each other and with clients.The CEO believes that the use of jargon will result in costly communication errors and may intimidate clients.Discuss the accuracy of the CEO's concerns.

Accepted Answer

Jargon may be both useful and problemati

Which of the following is NOT explicitly identified in the communication process model?

Which of the following reduces information overload by increasing the person's information-processing capacity?

Which of the following is a key element in emotional contagion?

Which of the following tends to be the preferred medium for coordinating work,minimizes status differences,and is an increasing source of information overload?

The organizational grapevine:

Communication is the process by which information is _ and __ between two or more people.

One reason that people communicate with each other is to fulfill their drive to bond.

How do men and women generally differ in their communication styles in organizational settings?

Emotional contagion receives relatively little attention in the organizational behavior literature (it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

According to research on gender communication,women are more likely than men to:

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

What do we mean by the phrase 'the medium is the message'?

Which of the following activities helps us to cope with information overload?

When the sender has previous experience with the receiver,the sender _______ to communicate in ambiguous situations.

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Communicating in Teams and Organizations

Which of the following is NOT explicitly identified in the communication process model?

Which of the following reduces information overload by increasing the person's information-processing capacity?

Which of the following is a key element in emotional contagion?

Which of the following tends to be the preferred medium for coordinating work,minimizes status differences,and is an increasing source of information overload?

The organizational grapevine:

Communication is the process by which information is _______ and ________ between two or more people.

One reason that people communicate with each other is to fulfill their drive to bond.

How do men and women generally differ in their communication styles in organizational settings?

Emotional contagion receives relatively little attention in the organizational behavior literature (it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

According to research on gender communication,women are more likely than men to:

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

What do we mean by the phrase 'the medium is the message'?

Which of the following activities helps us to cope with information overload?

When the sender has previous experience with the receiver,the sender _______ to communicate in ambiguous situations.

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Communication is the process by which information is _ and __ between two or more people.