Question 1

E-zines should have longer stories than are typically found in hard-copy company magazines.

Accepted Answer

A) True 
 B)False

Question 2

When having a conversation with someone from Japan,it is polite to allow some silence after the person has spoken before beginning your reply.

Accepted Answer

A) True 
 B)False

Question 3

One limitation of blogging is that it is almost impossible to archive content for future reference.

Accepted Answer

A) True 
 B)False

Question 4

Senders and receivers who share common mental models of the situation require a communication medium with higher data-carrying capacity compared to senders and receivers who lack common mental models of the situation.

Accepted Answer

A) True 
 B)False

Question 5

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Accepted Answer

A) True 
 B)False

Question 6

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Accepted Answer

A)  Written documents 
B)  Email 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  None of these channels should be used in this situation 
A)  Written documents 
B)  Email 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  None of these channels should be used in this situation

Question 7

Companies are introducing open-space offices -- replacing walled offices with open work areas -- to improve communication and make more efficient use of space.

Accepted Answer

A) True 
 B)False

Question 8

A fertilizer company with salespeople in remote operations recently introduced email throughout the company.Previously,salespeople received most information through formal communication channels and the annual sales meeting.Many salespeople complained that they were kept in the dark about company activities.Now,with the email system in place,salespeople receive most of their information informally through this network.None of them complain about isolation from company information.Furthermore,senior executives had to intervene recently to stop incorrect rumors that the fertilizer company might be acquired by a larger chemical company.Using your knowledge of organizational grapevines,explain what might have happened in this company when salespeople were connected to an email network.

Accepted Answer

The email network is a natural channel f

Question 9

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False

Question 10

The organizational grapevine is usually transmitted:

Accepted Answer

A)  to everyone in the organization. 
B)  downward rather than upward through the organization. 
C)  by most employees who receive the information. 
D)  from management to non-management employees. 
E)  from a small number of senders to a larger number of receivers. 
A)  to everyone in the organization. 
B)  downward rather than upward through the organization. 
C)  by most employees who receive the information. 
D)  from management to non-management employees. 
E)  from a small number of senders to a larger number of receivers.

Question 11

Active listening requires empathy so that the listener accurately interprets the speaker's verbal and nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 12

Nonverbal communication is less rule-bound than is verbal communication.

Accepted Answer

A) True 
 B)False

Question 13

The common handshake (holding the other person's right hand firmly and pumping it up and down a few times)has the same meaning across cultures.

Accepted Answer

A) True 
 B)False

Question 14

The introduction of email has __________ the volume of communication,particularly messages sent to ______ in the organization.

Accepted Answer

A)  increased, higher levels 
B)  decreased, other departments 
C)  increased, lower levels 
D)  decreased, lower levels 
E)  increased, retirees 
A)  increased, higher levels 
B)  decreased, other departments 
C)  increased, lower levels 
D)  decreased, lower levels 
E)  increased, retirees

Question 15

Interpersonal communication occurs as soon as a message is received by someone else.

Accepted Answer

A) True 
 B)False

Question 16

Buffering,summarizing,and omitting are ways to:

Accepted Answer

A)  reduce information overload. 
B)  avoid active listening. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness. 
A)  reduce information overload. 
B)  avoid active listening. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness.

Question 17

Which of the following communication topics does NOT explicitly mention empathy?

Accepted Answer

A)  Getting your message across. 
B)  Media richness 
C)  Active listening 
D)  Emotional contagion 
E)  Silence in Japanese conversation 
A)  Getting your message across. 
B)  Media richness 
C)  Active listening 
D)  Emotional contagion 
E)  Silence in Japanese conversation

Question 18

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Accepted Answer

A)  Newsletter 
B)  Email message 
C)  Telephone conversation 
D)  Face-to-face meeting 
E)  Memorandum to all employees 
A)  Newsletter 
B)  Email message 
C)  Telephone conversation 
D)  Face-to-face meeting 
E)  Memorandum to all employees

Question 19

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Question 20

What effect can jargon potentially have in organizations?

Accepted Answer

A)  Jargon may result in misunderstandings between sender and receiver. 
B)  Jargon may symbolize an employee's identity in a group. 
C)  Jargon may improve communication efficiency. 
D)  Jargon may shape and maintain an organization's cultural values. 
E)  Jargon may have all of these consequences. 
A)  Jargon may result in misunderstandings between sender and receiver. 
B)  Jargon may symbolize an employee's identity in a group. 
C)  Jargon may improve communication efficiency. 
D)  Jargon may shape and maintain an organization's cultural values. 
E)  Jargon may have all of these consequences.

E-zines should have longer stories than are typically found in hard-copy company magazines.

When having a conversation with someone from Japan,it is polite to allow some silence after the person has spoken before beginning your reply.

One limitation of blogging is that it is almost impossible to archive content for future reference.

Senders and receivers who share common mental models of the situation require a communication medium with higher data-carrying capacity compared to senders and receivers who lack common mental models of the situation.

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Companies are introducing open-space offices -- replacing walled offices with open work areas -- to improve communication and make more efficient use of space.

The responding stage of active listening includes showing interest and clarifying the message.

The organizational grapevine is usually transmitted:

Active listening requires empathy so that the listener accurately interprets the speaker's verbal and nonverbal messages.

Nonverbal communication is less rule-bound than is verbal communication.

The common handshake (holding the other person's right hand firmly and pumping it up and down a few times)has the same meaning across cultures.

The introduction of email has ____ the volume of communication,particularly messages sent to in the organization.

Interpersonal communication occurs as soon as a message is received by someone else.

Buffering,summarizing,and omitting are ways to:

Which of the following communication topics does NOT explicitly mention empathy?

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

What effect can jargon potentially have in organizations?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Communicating in Teams and Organizations

E-zines should have longer stories than are typically found in hard-copy company magazines.

When having a conversation with someone from Japan,it is polite to allow some silence after the person has spoken before beginning your reply.

One limitation of blogging is that it is almost impossible to archive content for future reference.

Senders and receivers who share common mental models of the situation require a communication medium with higher data-carrying capacity compared to senders and receivers who lack common mental models of the situation.

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Companies are introducing open-space offices -- replacing walled offices with open work areas -- to improve communication and make more efficient use of space.

The responding stage of active listening includes showing interest and clarifying the message.

The organizational grapevine is usually transmitted:

Active listening requires empathy so that the listener accurately interprets the speaker's verbal and nonverbal messages.

Nonverbal communication is less rule-bound than is verbal communication.

The common handshake (holding the other person's right hand firmly and pumping it up and down a few times)has the same meaning across cultures.

The introduction of email has __________ the volume of communication,particularly messages sent to ______ in the organization.

Interpersonal communication occurs as soon as a message is received by someone else.

Buffering,summarizing,and omitting are ways to:

Which of the following communication topics does NOT explicitly mention empathy?

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

What effect can jargon potentially have in organizations?

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

The introduction of email has ____ the volume of communication,particularly messages sent to in the organization.