Question 1

Empathy is explicitly identified in:

Accepted Answer

A)  the communication process model. 
B)  the media richness model. 
C)  the active listening model. 
D)  all of these models. 
E)  none of these models. 
A)  the communication process model. 
B)  the media richness model. 
C)  the active listening model. 
D)  all of these models. 
E)  none of these models.

Question 2

In organizational communication,'flaming' generally refers to:

Accepted Answer

A)  telling an employee in front of other people that he or she is fired. 
B)  ranting and raving in front of a large audience. 
C)  an emotionally charged email message, usually one that communicates the sender's anger. 
D)  using any signal with the hands that has an obscene meaning to the receiver. 
E)  interrupting the speaker before he or she has finished talking to you. 
A)  telling an employee in front of other people that he or she is fired. 
B)  ranting and raving in front of a large audience. 
C)  an emotionally charged email message, usually one that communicates the sender's anger. 
D)  using any signal with the hands that has an obscene meaning to the receiver. 
E)  interrupting the speaker before he or she has finished talking to you.

Question 3

Japanese culture tends to value silence in communication because:

Accepted Answer

A)  it clearly symbolizes that the listener disagrees without actually saying so. 
B)  it provides the opportunity to demonstrate empathy. 
C)  it preserves harmony. 
D)  it preserves harmony AND communicates disagreement. 
E)  it preserves harmony and demonstrates empathy. 
A)  it clearly symbolizes that the listener disagrees without actually saying so. 
B)  it provides the opportunity to demonstrate empathy. 
C)  it preserves harmony. 
D)  it preserves harmony AND communicates disagreement. 
E)  it preserves harmony and demonstrates empathy.

Question 4

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Question 5

Email removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False

Question 6

Email is a very good medium for communicating emotions.

Accepted Answer

A) True 
 B)False

Question 7

Active listeners improve their sensing activities by:

Accepted Answer

A)  organizing information. 
B)  postponing evaluation. 
C)  clarifying the message. 
D)  showing interest 
E)  doing all of these activities. 
A)  organizing information. 
B)  postponing evaluation. 
C)  clarifying the message. 
D)  showing interest 
E)  doing all of these activities.

Question 8

Which communication channel is most effective when the sender wants to persuade the receiver?

Accepted Answer

A)  A memorandum 
B)  A formal speech to a large audience 
C)  A personal letter to the target receiver 
D)  A personal face-to-face meeting with the target receiver 
E)  The method of communication does not influence the sender's ability to persuade others 
A)  A memorandum 
B)  A formal speech to a large audience 
C)  A personal letter to the target receiver 
D)  A personal face-to-face meeting with the target receiver 
E)  The method of communication does not influence the sender's ability to persuade others

Question 9

Which of the following statements about cross-cultural communication is FALSE?

Accepted Answer

A)  In Japan, a listener's silence after the speaker finishes talking indicates that the listener disagrees with the sender's message. 
B)  Nonverbal communication tends to be more important in Japan than in Canada. 
C)  A firm handshake is interpreted differently in different cultures. 
D)  Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E)  Maintaining direct eye contact is acceptable to most Canadians, but is considered rude in some cultures. 
A)  In Japan, a listener's silence after the speaker finishes talking indicates that the listener disagrees with the sender's message. 
B)  Nonverbal communication tends to be more important in Japan than in Canada. 
C)  A firm handshake is interpreted differently in different cultures. 
D)  Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E)  Maintaining direct eye contact is acceptable to most Canadians, but is considered rude in some cultures.

Question 10

Mimicking the nonverbal behaviors of other people seems to help us to receive the emotional experience of the people we mimic.

Accepted Answer

A) True 
 B)False

Question 11

Employees increase their information-processing capacity by reading abstracts and other summaries.

Accepted Answer

A) True 
 B)False

Question 12

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Accepted Answer

A) True 
 B)False

Question 13

In the communication process model,what happens immediately after the receiver receives the encoded message?

Accepted Answer

A)  The sender receives confirmation that the message has been understood. 
B)  The receiver confirms with the sender that the message sent was intended to be a message. 
C)  The receiver decodes the received message. 
D)  The sender encodes the message. 
E)  The receiver forms feedback in response to the received message. 
A)  The sender receives confirmation that the message has been understood. 
B)  The receiver confirms with the sender that the message sent was intended to be a message. 
C)  The receiver decodes the received message. 
D)  The sender encodes the message. 
E)  The receiver forms feedback in response to the received message.

Question 14

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of email.

Accepted Answer

The textbook describes four problems wit

Question 15

Employee surveys involve employees in corporate decisions.

Accepted Answer

A) True 
 B)False

Question 16

A resort in New Brunswick employs people from at least eight countries with significantly different cultures.The resort's new manager is concerned that communication problems might exist among these employees,but she doesn't know what problems would occur.Identify and explain three communication barriers that might occur due to cultural differences among employees.

Accepted Answer

When senders and receivers have diverse

Question 17

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

Accepted Answer

A) True 
 B)False

Question 18

When communicating with another person,you should avoid repeating your message in different ways.

Accepted Answer

A) True 
 B)False

Question 19

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False

Question 20

Effective communication plays an important role in:

Accepted Answer

A)  knowledge management. 
B)  decision making. 
C)  coordinating work activities. 
D)  fulfilling the drive to bond. 
E)  Communication plays an important role in all of these. 
A)  knowledge management. 
B)  decision making. 
C)  coordinating work activities. 
D)  fulfilling the drive to bond. 
E)  Communication plays an important role in all of these.

Empathy is explicitly identified in:

In organizational communication,'flaming' generally refers to:

Japanese culture tends to value silence in communication because:

Should companies try to eliminate grapevine communication? Explain your answer.

Email removes problems of social status in the communication process.

Email is a very good medium for communicating emotions.

Active listeners improve their sensing activities by:

Which communication channel is most effective when the sender wants to persuade the receiver?

Which of the following statements about cross-cultural communication is FALSE?

Mimicking the nonverbal behaviors of other people seems to help us to receive the emotional experience of the people we mimic.

Employees increase their information-processing capacity by reading abstracts and other summaries.

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

In the communication process model,what happens immediately after the receiver receives the encoded message?

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of email.

Employee surveys involve employees in corporate decisions.

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

When communicating with another person,you should avoid repeating your message in different ways.

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Effective communication plays an important role in:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Communicating in Teams and Organizations

Empathy is explicitly identified in:

In organizational communication,'flaming' generally refers to:

Japanese culture tends to value silence in communication because:

Should companies try to eliminate grapevine communication? Explain your answer.

Email removes problems of social status in the communication process.

Email is a very good medium for communicating emotions.

Active listeners improve their sensing activities by:

Which communication channel is most effective when the sender wants to persuade the receiver?

Which of the following statements about cross-cultural communication is FALSE?

Mimicking the nonverbal behaviors of other people seems to help us to receive the emotional experience of the people we mimic.

Employees increase their information-processing capacity by reading abstracts and other summaries.

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

In the communication process model,what happens immediately after the receiver receives the encoded message?

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of email.

Employee surveys involve employees in corporate decisions.

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

When communicating with another person,you should avoid repeating your message in different ways.

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Effective communication plays an important role in:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters