Question 1

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

Question 2

The three main components of active listening,in order,are:

Accepted Answer

A)  sensing, evaluating and responding 
B)  encoding, decoding and transmitting 
C)  inferring, deferring and referring 
D)  summarizing, encoding and responding 
E)  buffering, summarizing and omitting 
A)  sensing, evaluating and responding 
B)  encoding, decoding and transmitting 
C)  inferring, deferring and referring 
D)  summarizing, encoding and responding 
E)  buffering, summarizing and omitting

Question 3

Perceptions,filtering and jargon are three types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 4

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Accepted Answer

A) True 
 B)False

Question 5

What effect does 'noise' have in the communication model?

Accepted Answer

A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of 'noise' does not apply to the communication model. 
A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of 'noise' does not apply to the communication model.

Question 6

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

Accepted Answer

The communication process is often,but n

Question 7

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

A) True 
 B)False

Question 8

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Question 9

Email creates real-time communities of practice as employees form clustered conversations around specific fields of expertise.

Accepted Answer

A) True 
 B)False

Question 10

According to the communication process model,communication begins with forming the message,then encoding it.

Accepted Answer

A) True 
 B)False

Question 11

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Accepted Answer

A) True 
 B)False

Question 12

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

Accepted Answer

A) True 
 B)False

Question 13

Web-based magazines (e-zines):

Accepted Answer

A)  allow companies to communicate breaking news quickly and efficiently to employees. 
B)  are used mainly to communicate long and detailed articles. 
C)  are slower and more costly to produce than most print-based company magazines. 
D)  are no longer popular in large organizations. 
E)  communicate long articles AND are no longer popular in large organizations. 
A)  allow companies to communicate breaking news quickly and efficiently to employees. 
B)  are used mainly to communicate long and detailed articles. 
C)  are slower and more costly to produce than most print-based company magazines. 
D)  are no longer popular in large organizations. 
E)  communicate long articles AND are no longer popular in large organizations.

Question 14

Effective communication potentially improves knowledge management and decision making.

Accepted Answer

A) True 
 B)False

Question 15

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 16

One of the most important features of active listening is to interrupt the speaker whenever he or she says something that you want to discuss further.

Accepted Answer

A) True 
 B)False

Question 17

Face-to-face interaction has higher media richness than a telephone conversation.

Accepted Answer

A) True 
 B)False

Question 18

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Accepted Answer

A) True 
 B)False

Question 19

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employee's need for privacy.

Accepted Answer

A) True 
 B)False

Question 20

Compared with verbal communication,nonverbal communication:

Accepted Answer

A)  has more formal rules to guide its correct use. 
B)  is less susceptible to misinterpretation. 
C)  is more consciously transmitted from sender to receiver. 
D)  has all of these characteristics. 
E)  has none of these characteristics. 
A)  has more formal rules to guide its correct use. 
B)  is less susceptible to misinterpretation. 
C)  is more consciously transmitted from sender to receiver. 
D)  has all of these characteristics. 
E)  has none of these characteristics.

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

The three main components of active listening,in order,are:

Perceptions,filtering and jargon are three types of noise in the communication process.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

What effect does 'noise' have in the communication model?

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Active listeners constantly cycle through the three components of listening.

Email creates real-time communities of practice as employees form clustered conversations around specific fields of expertise.

According to the communication process model,communication begins with forming the message,then encoding it.

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

Web-based magazines (e-zines):

Effective communication potentially improves knowledge management and decision making.

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

One of the most important features of active listening is to interrupt the speaker whenever he or she says something that you want to discuss further.

Face-to-face interaction has higher media richness than a telephone conversation.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employee's need for privacy.

Compared with verbal communication,nonverbal communication:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Communicating in Teams and Organizations

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

The three main components of active listening,in order,are:

Perceptions,filtering and jargon are three types of noise in the communication process.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

What effect does 'noise' have in the communication model?

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Active listeners constantly cycle through the three components of listening.

Email creates real-time communities of practice as employees form clustered conversations around specific fields of expertise.

According to the communication process model,communication begins with forming the message,then encoding it.

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

Web-based magazines (e-zines):

Effective communication potentially improves knowledge management and decision making.

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

One of the most important features of active listening is to interrupt the speaker whenever he or she says something that you want to discuss further.

Face-to-face interaction has higher media richness than a telephone conversation.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employee's need for privacy.

Compared with verbal communication,nonverbal communication:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters