Question 1

Which of the following statements about electronic mail is FALSE?

Accepted Answer

A)  Email tends to transmit information faster than traditional written media. 
B)  Email tends to increase the risk of sending emotionally charged messages to other people. 
C)  Email tends to increase information overload. 
D)  Employees can easily misunderstand the emotional meaning of email messages. 
E)  Email tends to reduce the flow of information from lower to higher levels in the organization. 
A)  Email tends to transmit information faster than traditional written media. 
B)  Email tends to increase the risk of sending emotionally charged messages to other people. 
C)  Email tends to increase information overload. 
D)  Employees can easily misunderstand the emotional meaning of email messages. 
E)  Email tends to reduce the flow of information from lower to higher levels in the organization.

Question 2

Which of the following is NOT a feature of effective listening?

Accepted Answer

A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments. 
C)  Empathize with the sender's background and point of view when interpreting the sender's message. 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E)  Even when the sender's message seems trivial, take the view that there may be something of value in the conversation. 
A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments. 
C)  Empathize with the sender's background and point of view when interpreting the sender's message. 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E)  Even when the sender's message seems trivial, take the view that there may be something of value in the conversation.

Question 3

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Accepted Answer

A) True 
 B)False

Question 4

What function does communication play in organizations?

Accepted Answer

A)  Communication helps employees to coordinate their work activities. 
B)  Communication helps decision makers to learn about organizational problems. 
C)  Communication helps employees to fulfill their drive to bond. 
D)  Communication eases work-related stress through social support. 
E)  Communication serves all of these functions. 
A)  Communication helps employees to coordinate their work activities. 
B)  Communication helps decision makers to learn about organizational problems. 
C)  Communication helps employees to fulfill their drive to bond. 
D)  Communication eases work-related stress through social support. 
E)  Communication serves all of these functions.

Question 5

Mimicking the sender's behavior is a central part of emotional contagion.

Accepted Answer

A) True 
 B)False

Question 6

In Japan,silence in conversation demonstrates respect and empathy between people.

Accepted Answer

A) True 
 B)False

Question 7

Communication methods that are high in 'media richness' are most valuable:

Accepted Answer

A)  where the sender holds a higher position in the organization than the receiver. 
B)  during emergencies where the sender and receiver have little common experience. 
C)  where the sender and receiver have a lot of time to transmit and receive the message. 
D)  in routine situations where the sender and receiver have common past experiences. 
E)  where the sender holds a lower position in the organization than the receiver. 
A)  where the sender holds a higher position in the organization than the receiver. 
B)  during emergencies where the sender and receiver have little common experience. 
C)  where the sender and receiver have a lot of time to transmit and receive the message. 
D)  in routine situations where the sender and receiver have common past experiences. 
E)  where the sender holds a lower position in the organization than the receiver.

Question 8

A problem with email is that:

Accepted Answer

A)  it contributes to information overload. 
B)  it increases the frequency of flaming. 
C)  it is difficult to interpret emotion meaning in email messages. 
D)  it lacks the warmth of human interaction. 
E)  all of these are problems with email. 
A)  it contributes to information overload. 
B)  it increases the frequency of flaming. 
C)  it is difficult to interpret emotion meaning in email messages. 
D)  it lacks the warmth of human interaction. 
E)  all of these are problems with email.

Question 9

The process model of communication presented in the textbook relies on the metaphor that:

Accepted Answer

A)  information flows through channels between the sender and receiver. 
B)  the sender and receiver are on different planets and communicate only when they collide. 
C)  information comes in packages that are couriered in bundles. 
D)  information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E)  the dominant model of communication relies on none of these metaphors. 
A)  information flows through channels between the sender and receiver. 
B)  the sender and receiver are on different planets and communicate only when they collide. 
C)  information comes in packages that are couriered in bundles. 
D)  information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E)  the dominant model of communication relies on none of these metaphors.

Question 10

Emotional contagion occurs when:

Accepted Answer

A)  we mimic our nonverbal behaviors with people who are communicating with us. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  most employees in one department or work team get sick at the same time. 
A)  we mimic our nonverbal behaviors with people who are communicating with us. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  most employees in one department or work team get sick at the same time.

Question 11

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 12

Email and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C)  These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D)  These communication media have done all of these. 
E)  These communication media have had no effect on the corporate grapevine. 
A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C)  These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D)  These communication media have done all of these. 
E)  These communication media have had no effect on the corporate grapevine.

Question 13

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.These incidents are well known to other representatives; there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A)  high media richness. 
B)  high emotional contagion. 
C)  mostly nonverbal communication. 
D)  face-to-face meetings. 
E)  relatively low media richness. 
A)  high media richness. 
B)  high emotional contagion. 
C)  mostly nonverbal communication. 
D)  face-to-face meetings. 
E)  relatively low media richness.

Question 14

The capacity of a communication method to transmit information is known as:

Accepted Answer

A)  media richness. 
B)  information overload. 
C)  channel frequency. 
D)  channel noise. 
E)  none of these. 
A)  media richness. 
B)  information overload. 
C)  channel frequency. 
D)  channel noise. 
E)  none of these.

Question 15

Women sometimes expect empathy when describing a problem whereas men are more likely to provide a solution to the problem without providing empathy.

Accepted Answer

A) True 
 B)False

Question 16

Open-design offices:

Accepted Answer

A)  replace the need for employee surveys in large organizations. 
B)  tend to increase informal communication and knowledge sharing among people in those open offices. 
C)  tend to increase stress due to the loss of privacy and personal space. 
D)  do all of these. 
E)  tend to increase informal communication AND stress due to the loss of privacy. 
A)  replace the need for employee surveys in large organizations. 
B)  tend to increase informal communication and knowledge sharing among people in those open offices. 
C)  tend to increase stress due to the loss of privacy and personal space. 
D)  do all of these. 
E)  tend to increase informal communication AND stress due to the loss of privacy.

Question 17

People tend to understand technical information better through aural rather than written communication media.

Accepted Answer

A) True 
 B)False

Question 18

The grapevine is an important social process that fulfills the employees' drive to bond.

Accepted Answer

A) True 
 B)False

Question 19

When a sender and receiver want to transmit technical information more efficiently,they should:

Accepted Answer

A)  use jargon that they both understand. 
B)  use filtering. 
C)  use upward communication coordinators. 
D)  use nonverbal communication. 
E)  use ambiguous language. 
A)  use jargon that they both understand. 
B)  use filtering. 
C)  use upward communication coordinators. 
D)  use nonverbal communication. 
E)  use ambiguous language.

Question 20

In the communication process,filtering occurs when:

Accepted Answer

A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people communicate mainly positive information about themselves by screening out negative information. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages. 
A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people communicate mainly positive information about themselves by screening out negative information. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages.

Which of the following statements about electronic mail is FALSE?

Which of the following is NOT a feature of effective listening?

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

What function does communication play in organizations?

Mimicking the sender's behavior is a central part of emotional contagion.

In Japan,silence in conversation demonstrates respect and empathy between people.

Communication methods that are high in 'media richness' are most valuable:

A problem with email is that:

The process model of communication presented in the textbook relies on the metaphor that:

Emotional contagion occurs when:

The sensing stage of active listening includes empathizing and organizing information.

Email and instant messaging have had what effect on the corporate grapevine?

The capacity of a communication method to transmit information is known as:

Women sometimes expect empathy when describing a problem whereas men are more likely to provide a solution to the problem without providing empathy.

Open-design offices:

People tend to understand technical information better through aural rather than written communication media.

The grapevine is an important social process that fulfills the employees' drive to bond.

When a sender and receiver want to transmit technical information more efficiently,they should:

In the communication process,filtering occurs when:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Communicating in Teams and Organizations

Which of the following statements about electronic mail is FALSE?

Which of the following is NOT a feature of effective listening?

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

What function does communication play in organizations?

Mimicking the sender's behavior is a central part of emotional contagion.

In Japan,silence in conversation demonstrates respect and empathy between people.

Communication methods that are high in 'media richness' are most valuable:

A problem with email is that:

The process model of communication presented in the textbook relies on the metaphor that:

Emotional contagion occurs when:

The sensing stage of active listening includes empathizing and organizing information.

Email and instant messaging have had what effect on the corporate grapevine?

The capacity of a communication method to transmit information is known as:

Women sometimes expect empathy when describing a problem whereas men are more likely to provide a solution to the problem without providing empathy.

Open-design offices:

People tend to understand technical information better through aural rather than written communication media.

The grapevine is an important social process that fulfills the employees' drive to bond.

When a sender and receiver want to transmit technical information more efficiently,they should:

In the communication process,filtering occurs when:

Introduction to the Field of Organizational Behavior

Individual Behavior, values, and Personality

Perception and Learning in Organizations

Workplace Emotions and Attitudes

Motivation in the Workplace

Applied Performance Practices

Work-Related Stress and Stress Management

Decision Making and Creativity

Foundations of Team Dynamics

Developing High Performance Teams

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters