Exam 11: Communicating in Teams and Organizations

You have just been promoted to a job in which you have many employees and clients vying for your attention.In particular,these people expect you to review a considerable amount of information to make decisions for them.It isn't possible to spend much time with any individual,nor is it possible to delegate any of these decisions to other people.Identify two distinct strategies that you could use to minimize information overload by increasing information processing and two strategies to reduce information load in this situation.

In times of uncertainty,a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

Management by walking around minimizes the problem of filtering in the communication process.

Which of these statements about nonverbal communication in Japan is TRUE?

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

The most obvious cross-cultural communication challenge is:

Effective communication occurs when:

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two conditions require a communication channel that is high in media richness?

Active listeners improve their evaluating activities by:

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Instant messaging provides more efficiency and real-time communication than is available in traditional email systems.

Senior executives at a large tire company learned that one line of tires had a tendency to fall apart in very warm weather.This resulted in several vehicle accidents in the Middle East and South America.However,the executives did not hear about these problems until several weeks after they were known to lower-level managers.Although the senior executives encourage staff to communicate all information,the lower-level staff held back the information for fear that they might lose their jobs.Which communication concept best describes this communication situation?

The Marketing Director of a national car parts retail company wants to keep the 20 district managers across the country informed about marketing initiatives and experiences within the company.This information ranges from technical marketing strategies to simple stories about successful marketing experiences within the company.One or two pieces of information are communicated each week and the Marketing Director wants to communicate this information as quickly and cost-efficiently as possible.If you had to choose just one specific medium and form of communication within that medium,which would you choose? Justify your choice.You may assume that this company can communicate with district managers in any way currently available to organizations in your country.

In the communication process model,'decoding the message' occurs immediately:

The organizational grapevine is useful because it:

Employees can "push" (expand)the data-carrying capacity of information technology when:

Showing interest and clarifying the message are two activities associated with which active listening process?

Management by walking around:

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.