Exam 1: The foundations of consumer behaviour

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The key assumption in applying the marketing concept is to:

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Discuss some of the positive effects of the digital revolution on today's marketing practices.

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The key assumption underlying the marketing concept is that, to be successful, a company must determine the needs and wants of specific target markets and deliver goods or services better than the competition.

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With respect to services marketing, the product offering cannot be tested in advance of purchase nor is its quality consistent over time.

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The fact that not all customers are equal in terms of profitability has encouraged companies to categorise customers into tiers. The popular 'customer pyramid' groups customers into one of four tiers: platinum, gold, iron and:

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In the simplified model of consumer decision making, the process stage of the model focuses on the external sociological influences on the consumer.

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Whenever supply exceeds demand, the production concept can work.

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