Exam 7: Process Selection, Design, and Analysis

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The Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

(Essay)

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Question 101

Flow time is the average time an entity takes to complete one cycle of a process

(True/False)

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Question 102

A custom good or service is produced in anticipation of demand.

(True/False)

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Question 103

Which of the following is LEAST related to value stream mapping?

(Multiple Choice)

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Question 104

Which of the following is NOT a common process design improvement strategy?

(Multiple Choice)

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Question 105

Define a value stream map. How does this differ from a regular process map?

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Question 106

Little's Law states that Throughput = Flow Time × Work-In-Process.

(True/False)

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Question 107

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 30 customers per hour, two service-counter employees are on duty, and their labor utilization is 65%?

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Question 108

A custom machine shop is able to process 40 orders per day. The average processing time is 5 days. What is the average number of orders that are in process at any time?

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Question 109

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

(Multiple Choice)

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Question 110

The decisions for the product-process matrix include all the following EXCEPT:

(Multiple Choice)

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Question 111

An automobile emission testing center has six (6) inspectors and tests 50 vehicles per hour. Each inspector can inspect twelve (12) vehicles per hour. What is the center's utilization?

(Multiple Choice)

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Question 112

What is the implied service rate per service-counter employee at an airport automobile rental counter if the customer demand is 36 customers per hour, two service-counter employees are on duty, and their labor utilization is 90%?

(Multiple Choice)

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Question 113

The service-positioning matrix focuses on the service encounter level rather than the overall design of the service system.

(True/False)

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Question 114

Some argue that modern technology invalidates the application of the product-process matrix. Explain their logic.

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Question 115

Standard goods are made in anticipation of customer demand and stocked in inventory and therefore, are usually available,

(True/False)

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Question 116

Showing 101 - 116 of 116

The Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

Flow time is the average time an entity takes to complete one cycle of a process

A custom good or service is produced in anticipation of demand.

Which of the following is LEAST related to value stream mapping?

Which of the following is NOT a common process design improvement strategy?

Define a value stream map. How does this differ from a regular process map?

Little's Law states that Throughput = Flow Time × Work-In-Process.

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 30 customers per hour, two service-counter employees are on duty, and their labor utilization is 65%?

A custom machine shop is able to process 40 orders per day. The average processing time is 5 days. What is the average number of orders that are in process at any time?

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

The decisions for the product-process matrix include all the following EXCEPT:

An automobile emission testing center has six (6) inspectors and tests 50 vehicles per hour. Each inspector can inspect twelve (12) vehicles per hour. What is the center's utilization?

What is the implied service rate per service-counter employee at an airport automobile rental counter if the customer demand is 36 customers per hour, two service-counter employees are on duty, and their labor utilization is 90%?

The service-positioning matrix focuses on the service encounter level rather than the overall design of the service system.

Some argue that modern technology invalidates the application of the product-process matrix. Explain their logic.

Standard goods are made in anticipation of customer demand and stocked in inventory and therefore, are usually available,

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

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