Question 1

Automobile factories and hospital laboratory work are examples of:

Accepted Answer

A)  projects. 
B)  job shop processes. 
C)  flow shop processes. 
D)  continuous flow processes. 
A)  projects. 
B)  job shop processes. 
C)  flow shop processes. 
D)  continuous flow processes.

Question 2

_____ processes are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers

Accepted Answer

A)  System 
B)  Job shop 
C)  Flow shop 
D)  Continuous flow 
A)  System 
B)  Job shop 
C)  Flow shop 
D)  Continuous flow

Question 3

Which of the following statement is TRUE about a process map (flowchart)?

Accepted Answer

A)  It does not have boundaries. 
B)  It does not include information flow. 
C)  It is often used as a baseline to describe how a process is performed. 
D)  It must include a line of customer visibility. 
A)  It does not have boundaries. 
B)  It does not include information flow. 
C)  It is often used as a baseline to describe how a process is performed. 
D)  It must include a line of customer visibility.

Question 4

The Department of Motor Vehicle (DMV) testing center has eight (8) testers who test 60 drivers in total per day. Each tester can test ten (10) drivers per day. What is the center's utilization?

Accepted Answer

Utilization (U) = Demand Rate/

Question 5

Job shop processes use flexible, general purpose equipment that is capable of customizing work for individual customers.

Accepted Answer

A) True 
 B)False

Question 6

As one moves up the hierarchy of work, the total number of tasks that must be coordinated becomes larger.

Accepted Answer

A) True 
 B)False

Question 7

_____is the fraction of time a workstation or individual is busy over the long run.

Accepted Answer

A)  Utilization 
B)  Cycle time 
C)  Throughput 
D)  Turnaround time 
A)  Utilization 
B)  Cycle time 
C)  Throughput 
D)  Turnaround time

Question 8

The average number of entities completed per unit time-the output rate-from a process is called _____.

Accepted Answer

A)  utilization 
B)  throughput 
C)  service rate 
D)  work-in-process 
A)  utilization 
B)  throughput 
C)  service rate 
D)  work-in-process

Question 9

Explain and differentiate between the characteristics of a project, job shop, flow shop, and continuous flow process.

Accepted Answer

The following charac

Question 10

A group of tasks needed to create and deliver an intermediate or final output is called an activity.

Accepted Answer

A) True 
 B)False

Question 11

The product-process matrix works well for both goods and services.

Accepted Answer

A) True 
 B)False

Question 12

A legal defense preparation is an example of a project.

Accepted Answer

A) True 
 B)False

Question 13

An automobile emission testing center tests 50 vehicles per hour. Each inspector can inspect one vehicle every four minutes. If the center wants a utilization of 90%, how many inspectors are required?

Accepted Answer

A)  Two 
B)  Three 
C)  Four 
D)  Five 
A)  Two 
B)  Three 
C)  Four 
D)  Five

Question 14

The average number of hotel rooms occupied per day during the month of March is 225. Rooms are booked on average for 2.5 days. On average, how many new bookings occur each day?

Accepted Answer

A)  Less than 100 rooms per day 
B)  More than100 but less than or equal to 150 rooms per day 
C)  More than 150 but less than or equal to 200 rooms per day 
D)  More than 200 but less than or equal to 250 rooms per day 
A)  Less than 100 rooms per day 
B)  More than100 but less than or equal to 150 rooms per day 
C)  More than 150 but less than or equal to 200 rooms per day 
D)  More than 200 but less than or equal to 250 rooms per day

Question 15

What is the implied service rate at a bank teller's window if demand is 26 customers per hour and the bank staffs are 3 tellers with an average utilization of 80%?

Accepted Answer

A)  Less than 5 customers per hour 
B)  More than 5 but less than or equal to 10 customers per hour 
C)  More than 10 but less than or equal to 15 customers per hour 
D)  More than 15 but less than or equal to 20 customers per hour 
A)  Less than 5 customers per hour 
B)  More than 5 but less than or equal to 10 customers per hour 
C)  More than 10 but less than or equal to 15 customers per hour 
D)  More than 15 but less than or equal to 20 customers per hour

Question 16

A process map and a value stream map are two terms for the same thing.

Accepted Answer

A) True 
 B)False

Question 17

Appliances and iPods are examples of _____ goods.

Accepted Answer

A)  Custom 
B)  Option 
C)  Standard 
D)  assemble-to-order 
A)  Custom 
B)  Option 
C)  Standard 
D)  assemble-to-order

Question 18

Differentiate between custom, option, and standard goods and services. Also, give a goods and a service example of each.

Accepted Answer

Custom or make-to-order goods and servic

Question 19

Which statement is TRUE regarding the Community Medical Association (CMA) case study in Chapter 17 that we discussed in class?

Accepted Answer

A)  The case describes how the 5Ss were used by CMA's 50 databases. 
B)  Total savings was over $50 million from implementing an integrated operating system with a common database compared to the previous system. 
C)  Doctor total changeover and setup (i.e., system relog) time per patient increased after the new integrated operating system was implemented. 
D)  The quality of medical diagnosis and decisions (i.e., clinical quality) improved with the new system. 
A)  The case describes how the 5Ss were used by CMA's 50 databases. 
B)  Total savings was over $50 million from implementing an integrated operating system with a common database compared to the previous system. 
C)  Doctor total changeover and setup (i.e., system relog) time per patient increased after the new integrated operating system was implemented. 
D)  The quality of medical diagnosis and decisions (i.e., clinical quality) improved with the new system.

Question 20

In designing processes, one often starts at the detail level and moves progressively toward the aggregate.

Accepted Answer

A) True 
 B)False

Exam 7: Process Selection, Design, and Analysis

Automobile factories and hospital laboratory work are examples of:

_____ processes are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers

Which of the following statement is TRUE about a process map (flowchart)?

The Department of Motor Vehicle (DMV) testing center has eight (8) testers who test 60 drivers in total per day. Each tester can test ten (10) drivers per day. What is the center's utilization?

Job shop processes use flexible, general purpose equipment that is capable of customizing work for individual customers.

As one moves up the hierarchy of work, the total number of tasks that must be coordinated becomes larger.

_____is the fraction of time a workstation or individual is busy over the long run.

The average number of entities completed per unit time-the output rate-from a process is called _____.

Explain and differentiate between the characteristics of a project, job shop, flow shop, and continuous flow process.

A group of tasks needed to create and deliver an intermediate or final output is called an activity.

The product-process matrix works well for both goods and services.

A legal defense preparation is an example of a project.

An automobile emission testing center tests 50 vehicles per hour. Each inspector can inspect one vehicle every four minutes. If the center wants a utilization of 90%, how many inspectors are required?

The average number of hotel rooms occupied per day during the month of March is 225. Rooms are booked on average for 2.5 days. On average, how many new bookings occur each day?

What is the implied service rate at a bank teller's window if demand is 26 customers per hour and the bank staffs are 3 tellers with an average utilization of 80%?

A process map and a value stream map are two terms for the same thing.

Appliances and iPods are examples of _____ goods.

Differentiate between custom, option, and standard goods and services. Also, give a goods and a service example of each.

Which statement is TRUE regarding the Community Medical Association (CMA) case study in Chapter 17 that we discussed in class?

In designing processes, one often starts at the detail level and moves progressively toward the aggregate.

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

Filters