Question 1

The "line of customer visibility" shows the separation between the back office and front office activities in a service flowchart.

Accepted Answer

A) True 
 B)False

Question 2

Explain and differentiate the characteristics of a project, job shop, flow shop and continuous flow process.

Accepted Answer

The following characteristics describe a

Question 3

A custom good or service is produced in anticipation of demand.

Accepted Answer

A) True 
 B)False

Question 4

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

Accepted Answer

WIP = R x

Question 5

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

Accepted Answer

Capacity = 380/(shif

Question 6

Differentiate between a customer-routed service and a provider-routed service. Include examples of each.

Accepted Answer

Customer-routed services are those that

Question 7

A company is able to process 100 customer statements (bills) per day per processing clerk. It has 250 customer statements to process per day. How many full-time processing clerks are needed if the company wants a processing-clerk utilization rate as close to .80 as possible?

Accepted Answer

.80 = 250/(100 x N)

Question 8

During which phase of a product's life cycle does low unit cost become a top competitive priority?

Accepted Answer

A) Introduction 
B) Growth 
C) Maturity 
D) Decline 
A) Introduction 
B) Growth 
C) Maturity 
D) Decline

The "line of customer visibility" shows the separation between the back office and front office activities in a service flowchart.

Explain and differentiate the characteristics of a project, job shop, flow shop and continuous flow process.

A custom good or service is produced in anticipation of demand.

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

Differentiate between a customer-routed service and a provider-routed service. Include examples of each.

A company is able to process 100 customer statements (bills) per day per processing clerk. It has 250 customer statements to process per day. How many full-time processing clerks are needed if the company wants a processing-clerk utilization rate as close to .80 as possible?

During which phase of a product's life cycle does low unit cost become a top competitive priority?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Work Measurement, Learning Curves, and Standards

Queuing Analysis

Modeling Using Linear Programming

Simulation

Work Measurement, Learning Curves, and Standards

Filters

Exam 7: Process Selection, Design, and Analysis

The "line of customer visibility" shows the separation between the back office and front office activities in a service flowchart.

Explain and differentiate the characteristics of a project, job shop, flow shop and continuous flow process.

A custom good or service is produced in anticipation of demand.

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

Differentiate between a customer-routed service and a provider-routed service. Include examples of each.

A company is able to process 100 customer statements (bills) per day per processing clerk. It has 250 customer statements to process per day. How many full-time processing clerks are needed if the company wants a processing-clerk utilization rate as close to .80 as possible?

During which phase of a product's life cycle does low unit cost become a top competitive priority?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Work Measurement, Learning Curves, and Standards

Queuing Analysis

Modeling Using Linear Programming

Simulation

Work Measurement, Learning Curves, and Standards

Filters