Exam 2: Quality Management

Which of the following quality tools display the relationship between two variables on a graph

The courtesy and competence of the repair person can be one aspect of maintainability.

With Six Sigma the project team leader is known as a Black Belt

The probability that a product will operate properly within an expected time frame is the dimension of quality known as

What is a Six Sigma quality program?

W.Edwards Deming's overall philosophy for achieving quality is embodied in

The degree to which quality characteristics are designed into the product is known as quality of design.

Briefly discuss the costs are associated with achieving good quality.

Which of the following quality tools display the frequency of data related to a quality problem?

__________________ advocated continuous improvement to the production process to achieve conformance to specifications and reduce variability.

Service quality is more directly related to the interaction between customer and employee than is manufacturing quality.

Deming believed that only employees are responsible for improving quality.

Today total quality management has been displaced by quality management systems.

W.Edwards Deming believed that primary responsibility for quality improvement rested with

Briefly describe various six sigma tools and give an example of the use of each.

Deming emphasized the use of statistical quality control techniques to reduce variability in the output of a process..

From the producer's perspective quality is determined by what the consumer wants and is willing to pay for.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown How many units must the company put into production each day to achieve a daily yield of 100 good units?

All of the following are dimensions of quality for manufactured products,except:

All of the following are part of DMAIC except: