Question 1

An incentive plan that encourages employees to achieve a company's goals and objectives is referred to as

Accepted Answer

A) a piece-rate wage plan. 
B) gainsharing. 
C) profit sharing. 
D) overtime. 
A) a piece-rate wage plan. 
B) gainsharing. 
C) profit sharing. 
D) overtime. B

Question 2

Briefly discuss the advantages and disadvantages of using learning curves.

Accepted Answer

Learning curves can help managers project labor and budgeting requirements when developing production scheduling plans.Also,knowing how many labor hours are required over a production schedule can aid in determining the number of workers to employ.When managers are able to estimate the number of labor hours required for a product can improve product cost estimates used in bidding for jobs,as well as helping to set final product selling prices.However,managers must remember that modifications to products can negate learning curve effects and improvement rates can also be derived from sources other than learning.Finally,relying on an industry-derived learning rate may be inappropriate for a particular company.

Question 3

Scientific management divides jobs into their most elemental activities to simplify job design.

Accepted Answer

A) True 
 B)False  True

Question 4

_________________ refers to the physical location of a job and the requisite surroundings.

Accepted Answer

A) Task analysis 
B) Worker analysis 
C) Methods analysis 
D) Environmental analysis 
A) Task analysis 
B) Worker analysis 
C) Methods analysis 
D) Environmental analysis

Question 5

Empowerment involves giving employees the authority and responsibility to innovate and act on their own.

Accepted Answer

A) True 
 B)False

Question 6

Learning curves are useful for measuring work improvement for repetitive,simple jobs requiring short times to complete.

Accepted Answer

A) True 
 B)False

Question 7

List the three categories of the principles of motion study and give two rules for each category.

Accepted Answer

Student answers will vary but

Question 8

What is empowerment and why is it important to total quality management (TQM)?

Accepted Answer

Empowerment is giving employees responsi

Question 9

Assigning a worker a complete unit of work with clearly defined start and end points is referred to as

Accepted Answer

A) vertical job enlargement. 
B) job rotation. 
C) horizontal job enlargement. 
D) empowerment. 
A) vertical job enlargement. 
B) job rotation. 
C) horizontal job enlargement. 
D) empowerment.

Question 10

Studies have shown that the success of Japanese companies is due to cultural factors.

Accepted Answer

A) True 
 B)False

Question 11

A learning curve illustrates that increasing the number of cumulative units produced ________ the labor required per unit.

Accepted Answer

A) increases 
B) eliminates 
C) decreases 
D) does not impact 
A) increases 
B) eliminates 
C) decreases 
D) does not impact

Question 12

How has the trend toward quality management changed the way companies view their employees?

Accepted Answer

The traditional view of employees or lab

Question 13

Successful quality-oriented firms recognize the importance of their employees when developing a competitive strategy.

Accepted Answer

A) True 
 B)False

Question 14

A process flowchart is a graph showing the steps of a job or how a set of jobs fit together into the overall flow of the production process.

Accepted Answer

A) True 
 B)False

Question 15

A worker-machine chart determines whether worker and machine tasks are strategically aligned.

Accepted Answer

A) True 
 B)False

Question 16

Among the disadvantages of task specialization are high output,high costs,and extensive training.

Accepted Answer

A) True 
 B)False

Question 17

With total quality management,employees receive broad job training making them more flexible in where they can work

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a true statement regarding learning curves?

Accepted Answer

A) learning curves can help managers project labor requirements 
B) learning curves are not affected by product modifications 
C) learning curves are useful in developing production scheduling plans 
D) learning curves can help make overall product cost estimates 
A) learning curves can help managers project labor requirements 
B) learning curves are not affected by product modifications 
C) learning curves are useful in developing production scheduling plans 
D) learning curves can help make overall product cost estimates

Question 19

The formal study of the individual human motions used to perform a task was developed by Frank and Lillian Gilbreth.

Accepted Answer

A) True 
 B)False

Question 20

Fitting the task to the person in a work environment is known as job analysis.

Accepted Answer

A) True 
 B)False

Exam 8: Human Resources

An incentive plan that encourages employees to achieve a company's goals and objectives is referred to as

Briefly discuss the advantages and disadvantages of using learning curves.

Scientific management divides jobs into their most elemental activities to simplify job design.

_________________ refers to the physical location of a job and the requisite surroundings.

Empowerment involves giving employees the authority and responsibility to innovate and act on their own.

Learning curves are useful for measuring work improvement for repetitive,simple jobs requiring short times to complete.

List the three categories of the principles of motion study and give two rules for each category.

What is empowerment and why is it important to total quality management (TQM)?

Assigning a worker a complete unit of work with clearly defined start and end points is referred to as

Studies have shown that the success of Japanese companies is due to cultural factors.

A learning curve illustrates that increasing the number of cumulative units produced ________ the labor required per unit.

How has the trend toward quality management changed the way companies view their employees?

Successful quality-oriented firms recognize the importance of their employees when developing a competitive strategy.

A process flowchart is a graph showing the steps of a job or how a set of jobs fit together into the overall flow of the production process.

A worker-machine chart determines whether worker and machine tasks are strategically aligned.

Among the disadvantages of task specialization are high output,high costs,and extensive training.

With total quality management,employees receive broad job training making them more flexible in where they can work

Which of the following is not a true statement regarding learning curves?

The formal study of the individual human motions used to perform a task was developed by Frank and Lillian Gilbreth.

Fitting the task to the person in a work environment is known as job analysis.

Operations Management

Quality Management

Statistical Quality Control

Product Design

Service Design

Processes and Technology

Scheduling

Capacity and Facilities

Project Management

Supply Chain Management: Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Operational Decision-Making Tools: Simulation

Operational Decision-Making Tools: Linear Programming

The Sales and Operations Planning Process

Resource Planning

Lean Systems

Operational Decision-Making Tools: Decision Analysis

Operational Decision-Making Tools: Acceptance Sampling

Decision-Making Tools: Facility Location Models

Operational Decision-Making Tools: Work Measurement

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