Exam 5: Service Design

The ______________ refers to the order in which waiting customers are served.

A service counter employs two servers.On average a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.The probability that there are no customers in the system is

Waiting lines form only when service operations are understaffed.

A small diner has one employee and a counter with seating for 8 customers.The diner does not package food for takeout.Customers arrive at the diner at the rate of 20 per hour Poisson distributed).Service times are exponentially distributed and average 24 per hour.Customers that arrive when all seats are taken do not enter the diner.What is the average time a customer spends in the diner?

A small diner has one employee and a counter with seating for 8 customers.The diner does not package food for takeout.Customers arrive at the diner at the rate of 20 per hour Poisson distributed).Service times are exponentially distributed and average 24 per hour.Customers that arrive when all seats are taken do not enter the diner.What is the average time a customer spends waiting?

A service package defines the target market and the desired customer experience.

The service concept also defines how a service differs from other similar products and how it will compete in the marketplace.

A dentist office is an example of a

Consider an espresso stand with a single barista.Customers arrive to the stand at the rate of 28 per hour according to a Poisson distribution.Service times are exponentially distributed with a service rate of 35 customers per minute.The average time in minutes a customer spends in the system i.e. ,waiting and being served)is

A service counter employs two servers.On average a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.On average,the total number of customers in the system i.e. ,waiting and being served)would be

The calling [population is the source of customers used in waiting line analysis.

The constant average values of operating characteristics that a system attains after a long time is referred to as a steady state.

A teacher is an example of a

If service times are exponentially distributed then service rates are normally distributed.

A small diner has one employee and a counter with seating for 8 customers.The diner does not package food for take out.Customers arrive at the diner at the rate of 20 per hour Poisson distributed).Service times are exponentially distributed and average 24 per hour.Customers that arrive when all seats are taken do not enter the diner.What is thehe probability that the diner is full and an arriving customer does not enter?

Which of the following is not a characteristic of a service?

Channels refers to the number of parallel servers in a waiting line system.

The negative exponential distribution is the probability distribution s most commonly used to describe service times.

A service counter employs two servers.On average a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.The average amount of time,in minutes,spent in the system i.e. ,waiting and being served)is approximately

The ________________ is the source of customers for a waiting line system.