Question 1

Polite listeners are attentive listeners.

Accepted Answer

A) True 
 B)False

Question 2

Customer orders are considered to be an internal communication.

Accepted Answer

A) True 
 B)False

Question 3

Employee stock ownership plans (ESOPs) are more common in smaller firms than in larger ones.

Accepted Answer

A) True 
 B)False

Question 4

Amzie sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amzie is very specific about the materials she needs in order to avoid confusion. As the sender, Amzie is _____.

Accepted Answer

A)  providing a context for the message 
B)  encoding the message 
C)  decoding the message 
D)  eliminating the message's noise 
A)  providing a context for the message 
B)  encoding the message 
C)  decoding the message 
D)  eliminating the message's noise

Question 5

Which of the following statements is NOT true regarding team size?

Accepted Answer

A)  Small teams make the most demands on team leaders. 
B)  Large teams often suffer from disagreements, absenteeism, and membership turnover. 
C)  Small teams may lack sufficient diversity. 
D)  Large teams tend to work slower than small teams. 
A)  Small teams make the most demands on team leaders. 
B)  Large teams often suffer from disagreements, absenteeism, and membership turnover. 
C)  Small teams may lack sufficient diversity. 
D)  Large teams tend to work slower than small teams.

Question 6

Jose is part of a temporary team that works together to solve a specific problem and then disband. Jose is part of a cross-functional team.

Accepted Answer

A) True 
 B)False

Question 7

Communication is the key to the success of cross-functional teams..

Accepted Answer

A) True 
 B)False

Question 8

Duncan is listening to Catriona at a meeting. She is one of his fellow team members, and he believes she is just trying to get the team leader to adopt her idea. Duncan is being a(n) _____ listener.

Accepted Answer

A)  offensive 
B)  cynical 
C)  polite 
D)  proactive 
A)  offensive 
B)  cynical 
C)  polite 
D)  proactive

Question 9

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?

Accepted Answer

A)  providing feedback 
B)  message encoding 
C)  understanding the context 
D)  message decoding 
A)  providing feedback 
B)  message encoding 
C)  understanding the context 
D)  message decoding

Question 10

Which of the following statement is NOT true regarding grapevine?

Accepted Answer

A)  The grapevine is a frequent source of information for employees. 
B)  Grapevines convey information rapidly. 
C)  The grapevine is an informal communication channel. 
D)  Information on the grapevine is wrong most of the time. 
A)  The grapevine is a frequent source of information for employees. 
B)  Grapevines convey information rapidly. 
C)  The grapevine is an informal communication channel. 
D)  Information on the grapevine is wrong most of the time.

Question 11

Team level represents the average level of the team whereas team diversity represents the variance and abilities of the team members.

Accepted Answer

A) True 
 B)False

Question 12

MATCHING
Complete the following using the terms listed.
-_____ focuses on problem-related differences of opinion, and reconciling those differences to improve team performance.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 13

A good way to encourage team cohesiveness is to encourage workers to socialize, but only off the job.

Accepted Answer

A) True 
 B)False

Question 14

MATCHING
Complete the following using the terms listed.
-_____ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 15

Distinguish between cognitive and affective conflict.

Accepted Answer

Cognitive conflict focuses on problem-re

Question 16

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Accepted Answer

A) True 
 B)False

Question 17

MATCHING
Complete the following using the terms listed.
-A(n) _____ is a combination of workers from different functional areas; such as production, marketing, and finance.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 18

Ceilidh's team members feel attracted to the team and motivated to remain part of it. Ceilidh's team can be characterized as ____.

Accepted Answer

A)  informal 
B)  formal 
C)  verbal 
D)  cohesive 
A)  informal 
B)  formal 
C)  verbal 
D)  cohesive

Question 19

Which of the following statements is correct regarding stock option plans?

Accepted Answer

A)  They are offered only to top-level executives and members of the board of directors. 
B)  Employees are likely to exercise their option to purchase the stock, if the stock price increases. 
C)  The company holds the stock for the benefit of the employees. 
D)  Stock options are provided as a retirement benefit. 
A)  They are offered only to top-level executives and members of the board of directors. 
B)  Employees are likely to exercise their option to purchase the stock, if the stock price increases. 
C)  The company holds the stock for the benefit of the employees. 
D)  Stock options are provided as a retirement benefit.

Question 20

MATCHING
Complete the following using the terms listed.
-During the _____, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Polite listeners are attentive listeners.

Customer orders are considered to be an internal communication.

Employee stock ownership plans (ESOPs) are more common in smaller firms than in larger ones.

Amzie sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amzie is very specific about the materials she needs in order to avoid confusion. As the sender, Amzie is _____.

Which of the following statements is NOT true regarding team size?

Jose is part of a temporary team that works together to solve a specific problem and then disband. Jose is part of a cross-functional team.

Communication is the key to the success of cross-functional teams..

Duncan is listening to Catriona at a meeting. She is one of his fellow team members, and he believes she is just trying to get the team leader to adopt her idea. Duncan is being a(n) _____ listener.

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?

Which of the following statement is NOT true regarding grapevine?

Team level represents the average level of the team whereas team diversity represents the variance and abilities of the team members.

MATCHING Complete the following using the terms listed. -_____ focuses on problem-related differences of opinion, and reconciling those differences to improve team performance.

A good way to encourage team cohesiveness is to encourage workers to socialize, but only off the job.

MATCHING Complete the following using the terms listed. -_____ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Distinguish between cognitive and affective conflict.

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

MATCHING Complete the following using the terms listed. -A(n) _____ is a combination of workers from different functional areas; such as production, marketing, and finance.

Ceilidh's team members feel attracted to the team and motivated to remain part of it. Ceilidh's team can be characterized as ____.

Which of the following statements is correct regarding stock option plans?

MATCHING Complete the following using the terms listed. -During the _____, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Polite listeners are attentive listeners.

Customer orders are considered to be an internal communication.

Employee stock ownership plans (ESOPs) are more common in smaller firms than in larger ones.

Amzie sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amzie is very specific about the materials she needs in order to avoid confusion. As the sender, Amzie is _____.

Which of the following statements is NOT true regarding team size?

Jose is part of a temporary team that works together to solve a specific problem and then disband. Jose is part of a cross-functional team.

Communication is the key to the success of cross-functional teams..

Duncan is listening to Catriona at a meeting. She is one of his fellow team members, and he believes she is just trying to get the team leader to adopt her idea. Duncan is being a(n) _____ listener.

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?

Which of the following statement is NOT true regarding grapevine?

Team level represents the average level of the team whereas team diversity represents the variance and abilities of the team members.

MATCHING Complete the following using the terms listed. -_____ focuses on problem-related differences of opinion, and reconciling those differences to improve team performance.

A good way to encourage team cohesiveness is to encourage workers to socialize, but only off the job.

MATCHING Complete the following using the terms listed. -_____ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Distinguish between cognitive and affective conflict.

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

MATCHING Complete the following using the terms listed. -A(n) _____ is a combination of workers from different functional areas; such as production, marketing, and finance.

Ceilidh's team members feel attracted to the team and motivated to remain part of it. Ceilidh's team can be characterized as ____.

Which of the following statements is correct regarding stock option plans?

MATCHING Complete the following using the terms listed. -During the _____, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters