Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

A team consists of a group of people with _____ skills and _____ are responsible and accountable for accomplishing team objectives.

What is the last step a company should take when responding to a crisis?

Team cohesiveness does not often affect morale.

MATCHING Complete the following using the terms listed. -_____ is some type of interference during the communication process that influences the transmission of messages and feedback.

In which of the following cases does shared-decision making authority NOT extend to employees?

When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the verbal content.

"Spinning" bad news to make it look better almost always backfires.

Which of the following is an example of an upward communication channel?

Sesika is a new customer service agent at a leading computer service center. She usually spends a lot of time on her calls, trying to resolve the issues of every customer. During the course of a call with a customer, a technical snag caused disturbances in her audio device; thus, making it difficult for the customer to respond to her queries. The issue however remained unresolved. Which of the following is a primary reason for the non-resolution in this case?

One technique for increasing employee empowerment is the opportunity for shared decision making authority.

Senders should request feedback if it is not forthcoming.

E-mail is considered one of the most secure forms of communication.

All teams should include people with similar skills who are committed to a common purpose.

Under a stock options plan, companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.

Feedback is crucial in determining whether a message was decoded properly.

Absenteeism is more likely to be found in smaller teams.

Edita is part of a team that conducts meetings and conferences with the aid of information technology. This is so because the other team members are dispersed across the country. Edita is most likely to belong to a _____ team.

Manelin works for a home electronics store and is a member of a team created to increase communication among various departments. Manelin has networked with new people and now has strong contacts for each department when he needs them. Manelin is most likely to be a member of a _____ team.

Noise is mainly caused by physical factors like poor cell phone reception.

Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment. Provide a brief example.