Question 1

Team cohesiveness increases with frequent team member interaction.

Accepted Answer

A) True 
 B)False

Question 2

MATCHING
Complete the following using the terms listed.
-_____ a message means that the sender translates its meaning into understandable terms.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 3

Teams at Systek Corp. come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team _________.

Accepted Answer

A)  development 
B)  cohesiveness 
C)  diversity 
D)  level 
A)  development 
B)  cohesiveness 
C)  diversity 
D)  level

Question 4

According to a research on team effectiveness, to achieve best results the ideal team size is usually _____ members.

Accepted Answer

A)  fewer than five 
B)  between five and ten 
C)  between ten and twenty 
D)  more than twenty 
A)  fewer than five 
B)  between five and ten 
C)  between ten and twenty 
D)  more than twenty

Question 5

In highly productive teams, norms contribute to accomplishment of team goals.

Accepted Answer

A) True 
 B)False

Question 6

MATCHING
Complete the following using the terms listed.
-In a(n) ____, communication relies on explicit written and verbal messages.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 7

The website of Choalander Inc., a stock broking firm, is under serious threat as numerous cyberattacks have infiltrated its system. The senior management at the firm immediately forms a team of eight members to deal with the cyber-attack. The team was able to resolve the issue in under two weeks and the team was later dissolved. This team is more likely to be an example of a _____ team.

Accepted Answer

A)  work 
B)  problem-solving 
C)  virtual 
D)  cross-functional 
A)  work 
B)  problem-solving 
C)  virtual 
D)  cross-functional

Question 8

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

Accepted Answer

A) True 
 B)False

Question 9

_____ percent of the typical manager's day is spent engaged in communications.

Accepted Answer

A)  Less than 25 
B)  About 50 
C)  About 65 
D)  More than 75 
A)  Less than 25 
B)  About 50 
C)  About 65 
D)  More than 75

Question 10

Carsten is the team leader of his sales department. He acknowledges the concerted effort of his team members and rewards them with bonuses and certificates on achieving the sales target for the quarter. Carsten's team is most likely at the _____ stage of team development.

Accepted Answer

A)  adjourning 
B)  storming 
C)  norming 
D)  forming 
A)  adjourning 
B)  storming 
C)  norming 
D)  forming

Question 11

List the basic steps in managing a public relations crisis.

Accepted Answer

To manage a public relations crisis busi

Question 12

MATCHING
Complete the following using the terms listed.
-_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 13

Employee stock ownership programs are retirement plans set up for top-level executives.

Accepted Answer

A) True 
 B)False

Question 14

Damond's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team _____.

Accepted Answer

A)  roles 
B)  norm 
C)  cohesiveness 
D)  conflict 
A)  roles 
B)  norm 
C)  cohesiveness 
D)  conflict

Question 15

In the context of communication, feedback _____.

Accepted Answer

A)  helps determine whether a message was correctly interpreted 
B)  is only verbal in nature 
C)  is usually ambiguous 
D)  helps lower the noise level 
A)  helps determine whether a message was correctly interpreted 
B)  is only verbal in nature 
C)  is usually ambiguous 
D)  helps lower the noise level

Question 16

Advances in information technology have had little impact on employee empowerment.

Accepted Answer

A) True 
 B)False

Question 17

What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.

Accepted Answer

Communication in high-context cultures d

Question 18

Which of the following is considered to be the biggest problem with e-mail as a form of business communication?

Accepted Answer

A)  Company employees use e-mail only to send personal messages. 
B)  E-mails are too informal for companies to convey a professional image. 
C)  E-mail technology is still limited. 
D)  There is just too much e-mail, and hence there are security and retention issues. 
A)  Company employees use e-mail only to send personal messages. 
B)  E-mails are too informal for companies to convey a professional image. 
C)  E-mail technology is still limited. 
D)  There is just too much e-mail, and hence there are security and retention issues.

Question 19

Calder is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Calder calls back his manager for the complete message since he cannot effectively communicate with this type of _____.

Accepted Answer

A)  grapevine 
B)  noise 
C)  nonverbal communication 
D)  conflict 
A)  grapevine 
B)  noise 
C)  nonverbal communication 
D)  conflict

Question 20

What is the role of the team leader during the forming stage?

Accepted Answer

A)  Providing time for members to become acquainted 
B)  Encouraging participation 
C)  Clarifying team roles 
D)  Facilitating task accomplishment 
A)  Providing time for members to become acquainted 
B)  Encouraging participation 
C)  Clarifying team roles 
D)  Facilitating task accomplishment

Team cohesiveness increases with frequent team member interaction.

MATCHING Complete the following using the terms listed. -_____ a message means that the sender translates its meaning into understandable terms.

Teams at Systek Corp. come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team _________.

According to a research on team effectiveness, to achieve best results the ideal team size is usually _____ members.

In highly productive teams, norms contribute to accomplishment of team goals.

MATCHING Complete the following using the terms listed. -In a(n) ____, communication relies on explicit written and verbal messages.

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

_____ percent of the typical manager's day is spent engaged in communications.

Carsten is the team leader of his sales department. He acknowledges the concerted effort of his team members and rewards them with bonuses and certificates on achieving the sales target for the quarter. Carsten's team is most likely at the _____ stage of team development.

List the basic steps in managing a public relations crisis.

MATCHING Complete the following using the terms listed. -_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Employee stock ownership programs are retirement plans set up for top-level executives.

Damond's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team _____.

In the context of communication, feedback _____.

Advances in information technology have had little impact on employee empowerment.

What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.

Which of the following is considered to be the biggest problem with e-mail as a form of business communication?

Calder is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Calder calls back his manager for the complete message since he cannot effectively communicate with this type of _____.

What is the role of the team leader during the forming stage?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Team cohesiveness increases with frequent team member interaction.

MATCHING Complete the following using the terms listed. -_____ a message means that the sender translates its meaning into understandable terms.

Teams at Systek Corp. come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team _________.

According to a research on team effectiveness, to achieve best results the ideal team size is usually _____ members.

In highly productive teams, norms contribute to accomplishment of team goals.

MATCHING Complete the following using the terms listed. -In a(n) ____, communication relies on explicit written and verbal messages.

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

_____ percent of the typical manager's day is spent engaged in communications.

Carsten is the team leader of his sales department. He acknowledges the concerted effort of his team members and rewards them with bonuses and certificates on achieving the sales target for the quarter. Carsten's team is most likely at the _____ stage of team development.

List the basic steps in managing a public relations crisis.

MATCHING Complete the following using the terms listed. -_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Employee stock ownership programs are retirement plans set up for top-level executives.

Damond's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team _____.

In the context of communication, feedback _____.

Advances in information technology have had little impact on employee empowerment.

What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.

Which of the following is considered to be the biggest problem with e-mail as a form of business communication?

Calder is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Calder calls back his manager for the complete message since he cannot effectively communicate with this type of _____.

What is the role of the team leader during the forming stage?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters