Question 1

During which stage of team development does agreement about the role of the team leader and other participants occur?

Accepted Answer

A)  Forming stage 
B)  Norming stage 
C)  Storming stage 
D)  Performing stage 
A)  Forming stage 
B)  Norming stage 
C)  Storming stage 
D)  Performing stage

Question 2

Ilona likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week. This is an example of an informal communication.

Accepted Answer

A) True 
 B)False

Question 3

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Accepted Answer

A)  Norming stage 
B)  Forming stage 
C)  Performing stage 
D)  Storming stage 
A)  Norming stage 
B)  Forming stage 
C)  Performing stage 
D)  Storming stage

Question 4

Mihaly and Aneska are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Mihaly and Aneska need to resolve their _____ conflict.

Accepted Answer

A)  cognitive 
B)  mutual 
C)  affective 
D)  alternate 
A)  cognitive 
B)  mutual 
C)  affective 
D)  alternate

Question 5

Most company recruiters rank job performance more important than communication skills.

Accepted Answer

A) True 
 B)False

Question 6

Norming is generally the longest stage of development.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT an example of external communication?

Accepted Answer

A)  Annual reports to stockholders 
B)  e-mails sent to sales representatives 
C)  sales presentations 
D)  information presented on a company's Web site 
A)  Annual reports to stockholders 
B)  e-mails sent to sales representatives 
C)  sales presentations 
D)  information presented on a company's Web site

Question 8

Deunoro is a member of a semi-permanent team that performs the day-to-day functions of the organization. Deunoro is most likely to be a member of a(n) _____ team.

Accepted Answer

A)  self-managed 
B)  work 
C)  advisory 
D)  cross-functional 
A)  self-managed 
B)  work 
C)  advisory 
D)  cross-functional

Question 9

With _______, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Accepted Answer

A)  treasury bills 
B)  stock certificates 
C)  ESOPs (employee stock ownership plans) 
D)  stock options 
A)  treasury bills 
B)  stock certificates 
C)  ESOPs (employee stock ownership plans) 
D)  stock options

Question 10

Which of the following is NOT an example of formal communication?

Accepted Answer

A) 
The employee benefits handbook 
B)  A telephone call with a customer 
C)  The grapevine method of communication 
D)  A letter to a supplier 
A) 
The employee benefits handbook 
B)  A telephone call with a customer 
C)  The grapevine method of communication 
D)  A letter to a supplier

Question 11

At a celebratory gathering in a restaurant, Anjana presents her team members with personal thank-you notes in appreciation for their hard work on a project. Anjana and her team are in the _____ stage of team development.

Accepted Answer

A)  adjourning 
B)  performing 
C)  norming 
D)  storming 
A)  adjourning 
B)  performing 
C)  norming 
D)  storming

Question 12

Fareeda works for an advertising agency and has presented her client with ideas for new commercials. After the presentation, Fareeda asks for _____ to determine if the clients correctly understood her message.

Accepted Answer

A)  a decoded message 
B)  a channel 
C)  feedback 
D)  intervention 
A)  a decoded message 
B)  a channel 
C)  feedback 
D)  intervention

Question 13

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Accepted Answer

According to research, the ideal size fo

Question 14

Explain the importance of the storming stage of team development.

Accepted Answer

During the storming stage, the personali

Question 15

Explain the key differences between employee stock ownership plans and employee stock option plans.

Accepted Answer

Both employee stock ownership plans (ESO

Question 16

Describe the communication process. How does noise interfere with the communication process?

Accepted Answer

Every communication follows a step-by-st

Question 17

Federal labor laws allow stock options to be granted to hourly and salaried employees.

Accepted Answer

A) True 
 B)False

Question 18

List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?

Accepted Answer

The five stages are: forming stage, stor

Question 19

MATCHING
Complete the following using the terms listed.
-_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 20

Immediately after listening to a message, the average person can recall only half of it.

Accepted Answer

A) True 
 B)False

During which stage of team development does agreement about the role of the team leader and other participants occur?

Ilona likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week. This is an example of an informal communication.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Mihaly and Aneska are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Mihaly and Aneska need to resolve their _____ conflict.

Most company recruiters rank job performance more important than communication skills.

Norming is generally the longest stage of development.

Which of the following is NOT an example of external communication?

Deunoro is a member of a semi-permanent team that performs the day-to-day functions of the organization. Deunoro is most likely to be a member of a(n) _____ team.

With _______, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Which of the following is NOT an example of formal communication?

At a celebratory gathering in a restaurant, Anjana presents her team members with personal thank-you notes in appreciation for their hard work on a project. Anjana and her team are in the _____ stage of team development.

Fareeda works for an advertising agency and has presented her client with ideas for new commercials. After the presentation, Fareeda asks for _____ to determine if the clients correctly understood her message.

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Explain the importance of the storming stage of team development.

Explain the key differences between employee stock ownership plans and employee stock option plans.

Describe the communication process. How does noise interfere with the communication process?

Federal labor laws allow stock options to be granted to hourly and salaried employees.

List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?

MATCHING Complete the following using the terms listed. -_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Immediately after listening to a message, the average person can recall only half of it.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

During which stage of team development does agreement about the role of the team leader and other participants occur?

Ilona likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week. This is an example of an informal communication.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Mihaly and Aneska are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Mihaly and Aneska need to resolve their _____ conflict.

Most company recruiters rank job performance more important than communication skills.

Norming is generally the longest stage of development.

Which of the following is NOT an example of external communication?

Deunoro is a member of a semi-permanent team that performs the day-to-day functions of the organization. Deunoro is most likely to be a member of a(n) _____ team.

With _______, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Which of the following is NOT an example of formal communication?

At a celebratory gathering in a restaurant, Anjana presents her team members with personal thank-you notes in appreciation for their hard work on a project. Anjana and her team are in the _____ stage of team development.

Fareeda works for an advertising agency and has presented her client with ideas for new commercials. After the presentation, Fareeda asks for _____ to determine if the clients correctly understood her message.

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Explain the importance of the storming stage of team development.

Explain the key differences between employee stock ownership plans and employee stock option plans.

Describe the communication process. How does noise interfere with the communication process?

Federal labor laws allow stock options to be granted to hourly and salaried employees.

List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?

MATCHING Complete the following using the terms listed. -_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Immediately after listening to a message, the average person can recall only half of it.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters