Question 1

Diversity among team members often decreases the chances of conflict.

Accepted Answer

A) True 
 B)False

Question 2

High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.

Accepted Answer

A) True 
 B)False

Question 3

During the performing stage, team members _____.

Accepted Answer

A)  focus on solving problems 
B)  get to know one another 
C)  clarify their roles and expectations 
D)  resolve differences among them 
A)  focus on solving problems 
B)  get to know one another 
C)  clarify their roles and expectations 
D)  resolve differences among them

Question 4

Compared to other techniques for empowering employees, information technology has minimal risks.

Accepted Answer

A) True 
 B)False

Question 5

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

Accepted Answer

A) True 
 B)False

Question 6

MATCHING
Complete the following using the terms listed.
-_____ represents the variances in ability, experience, personality, or any other factor on a team.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 7

Cosette's marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Cosette's team is experiencing _____ conflict.

Accepted Answer

A)  cognitive 
B)  mutual 
C)  external 
D)  affective 
A)  cognitive 
B)  mutual 
C)  external 
D)  affective

Question 8

Akito's team has reached agreement about the role each member is expected to play. Akito's team has most likely reached the _____ stage.

Accepted Answer

A)  forming 
B)  norming 
C)  storming 
D)  performing 
A)  forming 
B)  norming 
C)  storming 
D)  performing

Question 9

MATCHING
Complete the following using the terms listed.
-Standards of conduct shared by team members that guide their behavior are called _____.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 10

An effective way of empowering employees is to share information about the organization's performance with them.

Accepted Answer

A) True 
 B)False

Question 11

Casimir is conversing with her real estate agent, whom Casimir believes is trying to sell her an expensive property in order to receive a greater commission. Casimir is engaged in cynical listening.

Accepted Answer

A) True 
 B)False

Question 12

Sandhya is a manager who regularly communicates company news with her employees via e-mail. This is an example of a(n) _____ communication channel.

Accepted Answer

A)  formal 
B)  informal 
C)  nonverbal 
D)  oral 
A)  formal 
B)  informal 
C)  nonverbal 
D)  oral

Question 13

Which of the following is least likely to empower employees?

Accepted Answer

A)  Giving them decision-making authority about company relocation 
B)  Rewarding them based on company performance 
C)  Giving them decision-making authority about hiring decisions 
D)  Sharing company information 
A)  Giving them decision-making authority about company relocation 
B)  Rewarding them based on company performance 
C)  Giving them decision-making authority about hiring decisions 
D)  Sharing company information

Question 14

Cognitive and affective conflicts can occur together in the same team.

Accepted Answer

A) True 
 B)False

Question 15

MATCHING
Complete the following using the terms listed.
-During the _____, team members focus on solving problems and accomplishing tasks.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 16

During the norming stage, team members reach consensus about the roles of the team leader and other participants.

Accepted Answer

A) True 
 B)False

Question 17

Team norms are informal standards that highlight a team's key values.

Accepted Answer

A) True 
 B)False

Question 18

Describe two tips for enhancing listening skills.

Accepted Answer

-Keeping an open mind: Hear the other pe

Question 19

An employee suggestion box is an example of an informal communication channel.

Accepted Answer

A) True 
 B)False

Question 20

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Accepted Answer

A) True 
 B)False

Diversity among team members often decreases the chances of conflict.

High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.

During the performing stage, team members _____.

Compared to other techniques for empowering employees, information technology has minimal risks.

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

MATCHING Complete the following using the terms listed. -_____ represents the variances in ability, experience, personality, or any other factor on a team.

Cosette's marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Cosette's team is experiencing _____ conflict.

Akito's team has reached agreement about the role each member is expected to play. Akito's team has most likely reached the _____ stage.

MATCHING Complete the following using the terms listed. -Standards of conduct shared by team members that guide their behavior are called _____.

An effective way of empowering employees is to share information about the organization's performance with them.

Casimir is conversing with her real estate agent, whom Casimir believes is trying to sell her an expensive property in order to receive a greater commission. Casimir is engaged in cynical listening.

Sandhya is a manager who regularly communicates company news with her employees via e-mail. This is an example of a(n) _____ communication channel.

Which of the following is least likely to empower employees?

Cognitive and affective conflicts can occur together in the same team.

MATCHING Complete the following using the terms listed. -During the _____, team members focus on solving problems and accomplishing tasks.

During the norming stage, team members reach consensus about the roles of the team leader and other participants.

Team norms are informal standards that highlight a team's key values.

Describe two tips for enhancing listening skills.

An employee suggestion box is an example of an informal communication channel.

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Diversity among team members often decreases the chances of conflict.

High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.

During the performing stage, team members _____.

Compared to other techniques for empowering employees, information technology has minimal risks.

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

MATCHING Complete the following using the terms listed. -_____ represents the variances in ability, experience, personality, or any other factor on a team.

Cosette's marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Cosette's team is experiencing _____ conflict.

Akito's team has reached agreement about the role each member is expected to play. Akito's team has most likely reached the _____ stage.

MATCHING Complete the following using the terms listed. -Standards of conduct shared by team members that guide their behavior are called _____.

An effective way of empowering employees is to share information about the organization's performance with them.

Casimir is conversing with her real estate agent, whom Casimir believes is trying to sell her an expensive property in order to receive a greater commission. Casimir is engaged in cynical listening.

Sandhya is a manager who regularly communicates company news with her employees via e-mail. This is an example of a(n) _____ communication channel.

Which of the following is least likely to empower employees?

Cognitive and affective conflicts can occur together in the same team.

MATCHING Complete the following using the terms listed. -During the _____, team members focus on solving problems and accomplishing tasks.

During the norming stage, team members reach consensus about the roles of the team leader and other participants.

Team norms are informal standards that highlight a team's key values.

Describe two tips for enhancing listening skills.

An employee suggestion box is an example of an informal communication channel.

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters