Question 1

Define team norm and provide an example.

Accepted Answer

A team norm is a standard of conduct sha

Question 2

When Granitia Inc. was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. The team thus formed is an example of a(n) _______ team.

Accepted Answer

A)  virtual 
B)  self-managed 
C)  problem-solving 
D)  cross-functional 
A)  virtual 
B)  self-managed 
C)  problem-solving 
D)  cross-functional

Question 3

What are the advantages and drawbacks of virtual teams?

Accepted Answer

The principal advantage of virtual teams

Question 4

MATCHING
Complete the following using the terms listed.
-_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 5

MATCHING
Complete the following using the terms listed.
-The meaningful exchange of information through messages is called _____.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 6

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

Accepted Answer

A) True 
 B)False

Question 7

Office e-mails are a form of _____ communication.

Accepted Answer

A)  informal 
B)  written 
C)  verbal 
D)  nonverbal 
A)  informal 
B)  written 
C)  verbal 
D)  nonverbal

Question 8

Explain the four types of listening behaviors.

Accepted Answer

Cynical listening is a defensive type of

Question 9

Fina is listening to her superior talk about the process of performance appraisal at the firm. Fina is always attempting to point out any mistake or errors made by her superior during the talk, even before her superior is able to complete her points. What type of listening is Fina demonstrating in this case?

Accepted Answer

A)  Active 
B)  Polite 
C)  Cynical 
D)  Offensive 
A)  Active 
B)  Polite 
C)  Cynical 
D)  Offensive

Question 10

Greg is one of the few operating room nurses at a hospital. She learns that other members of the team are less cooperating with other members of her team when they work in different shifts. This is also subsequently affecting the patients at the hopsitals. Which of the following is the team lacking at the hospital?

Accepted Answer

A)  Team norm 
B)  Team belief 
C)  Team cohesiveness 
D)  Team standard 
A)  Team norm 
B)  Team belief 
C)  Team cohesiveness 
D)  Team standard

Question 11

Japan is considered to be a _____ context country and therefore, Japanese businesspeople place importance on _____ communications.

Accepted Answer

A)  high; both verbal and nonverbal 
B)  low; both verbal and nonverbal 
C)  high; explicit verbal 
D)  low; explicit verbal 
A)  high; both verbal and nonverbal 
B)  low; both verbal and nonverbal 
C)  high; explicit verbal 
D)  low; explicit verbal

Question 12

MATCHING
Complete the following using the terms listed.
-The _____ is an internal channel that informally passes information from unofficial sources.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 13

Clyde's team is engaged in problem solving and appears focused on accomplishing tasks. Clyde's team is likely to be in which stage?

Accepted Answer

A)  Forming stage 
B)  Norming stage 
C)  Storming stage 
D)  Performing stage 
A)  Forming stage 
B)  Norming stage 
C)  Storming stage 
D)  Performing stage

Question 14

Mayuri's supervisor sends her an e-mail requesting updated financial figures as soon as possible. When Mayuri interprets the content and meaning of the e-mail, she is decoding the message.

Accepted Answer

A) True 
 B)False

Question 15

When speaking during business conversations, Americans tend to stand closer together than Latin Americans.

Accepted Answer

A) True 
 B)False

Question 16

Donato and Emiliano disagree on the new promotional strategy for their new product. Donato's opinions are neglected by Emiliano as he believes that Donato's inexperience in promotion and advertising will lead to product failure, whereas Donato does not concur with Emiliano's strategy on the basis that Emiliano has little knowledge of the financial situation at the firm. Which of the following types of conflict is being experienced by Donato and Emiliano?

Accepted Answer

A)  physiological 
B)  emotional 
C)  cognitive 
D)  affective 
A)  physiological 
B)  emotional 
C)  cognitive 
D)  affective

Question 17

Flexibility is the primary advantage of virtual teams.

Accepted Answer

A) True 
 B)False

Question 18

Giving employees responsibility and authority to make decisions about their work is called _____.

Accepted Answer

A)  due diligence 
B)  teamwork 
C)  empowerment 
D)  insider trading 
A)  due diligence 
B)  teamwork 
C)  empowerment 
D)  insider trading

Question 19

An annual report to shareholders is an example of external communication.

Accepted Answer

A) True 
 B)False

Question 20

Two people are having a conversation and are standing about six feet apart. They are most likely to be in the _____ zone.

Accepted Answer

A)  public 
B)  social 
C)  personal 
D)  intimate 
A)  public 
B)  social 
C)  personal 
D)  intimate

Define team norm and provide an example.

When Granitia Inc. was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. The team thus formed is an example of a(n) _______ team.

What are the advantages and drawbacks of virtual teams?

MATCHING Complete the following using the terms listed. -_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

MATCHING Complete the following using the terms listed. -The meaningful exchange of information through messages is called _____.

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

Office e-mails are a form of _____ communication.

Explain the four types of listening behaviors.

Japan is considered to be a _ context country and therefore, Japanese businesspeople place importance on _ communications.

MATCHING Complete the following using the terms listed. -The _____ is an internal channel that informally passes information from unofficial sources.

Clyde's team is engaged in problem solving and appears focused on accomplishing tasks. Clyde's team is likely to be in which stage?

Mayuri's supervisor sends her an e-mail requesting updated financial figures as soon as possible. When Mayuri interprets the content and meaning of the e-mail, she is decoding the message.

When speaking during business conversations, Americans tend to stand closer together than Latin Americans.

Flexibility is the primary advantage of virtual teams.

Giving employees responsibility and authority to make decisions about their work is called _____.

An annual report to shareholders is an example of external communication.

Two people are having a conversation and are standing about six feet apart. They are most likely to be in the _____ zone.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Define team norm and provide an example.

When Granitia Inc. was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. The team thus formed is an example of a(n) _______ team.

What are the advantages and drawbacks of virtual teams?

MATCHING Complete the following using the terms listed. -_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

MATCHING Complete the following using the terms listed. -The meaningful exchange of information through messages is called _____.

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

Office e-mails are a form of _____ communication.

Explain the four types of listening behaviors.

Japan is considered to be a _____ context country and therefore, Japanese businesspeople place importance on _____ communications.

MATCHING Complete the following using the terms listed. -The _____ is an internal channel that informally passes information from unofficial sources.

Clyde's team is engaged in problem solving and appears focused on accomplishing tasks. Clyde's team is likely to be in which stage?

Mayuri's supervisor sends her an e-mail requesting updated financial figures as soon as possible. When Mayuri interprets the content and meaning of the e-mail, she is decoding the message.

When speaking during business conversations, Americans tend to stand closer together than Latin Americans.

Flexibility is the primary advantage of virtual teams.

Giving employees responsibility and authority to make decisions about their work is called _____.

An annual report to shareholders is an example of external communication.

Two people are having a conversation and are standing about six feet apart. They are most likely to be in the _____ zone.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Japan is considered to be a _ context country and therefore, Japanese businesspeople place importance on _ communications.