Exam 9: Interpersonal Communication in Organizations: Part A

When working in low-context foreign countries,a manager should expect to face multiple subcultures that have their own unique characteristics.

The emotional impact of feedback will depend upon the extent to which it is personally focused.

In a probability chain,messages move through the grapevine by one person randomly contacting several others and telling them the message and then those individuals,in turn,randomly contact several others and continue to spread it.

China and Korea are considered low-context cultures.

Even after the transmission begins in interpersonal communication,the process is still in direct control of the sender.

When attempting to achieve dialogue,feedback should be defensive.

Media richness refers to the amount of feedback a sender receives from the receiver.

There is a no relationship between status and an employee's ability to invade the space of others.

Dialogue is a process whereby people suspend their defensiveness to enable a free flow of inquiry into their own and other's assumptions and beliefs.

Messages low in media richness may require a long time to digest or can't overcome biases.

In a cluster chain,messages move through the grapevine by one person telling several close contacts who then pass it on to several people with whom they have close contacts.

Noise is any interference with the intended message in the channel.

The verbal communication functions of repeating, contradicting, substituting, and complementing may all contribute to effective communication in the process of dialogue by helping to ensure that the sender's intended message is indeed the same as the receiver's understood message.

Encoding represents a person's thought,feelings,beliefs,and attitudes.

Nonverbal cues may contain hidden messages and can influence the process and outcome of face-to-face communication.

In the PERCEIVE framework,individual gestures is the term for considering types of personal nonverbal cues that indicates what refers to the person and what refers to others.

In a probability chain,messages move through the grapevine by one person telling several close contacts who then pass it on to several people with whom they have close contacts.

In organizations,individuals are likely to dampen self-disclosure to those having higher formal power because of their ability to reward or punish.

Most users vastly underestimate their ability to relay and comprehend e-mail messages accurately.

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity,Employees have to return franchisee phone calls within 24 hours.