Exam 9: Interpersonal Communication in Organizations: Part A

Messages refers to transmitted data and the coded (verbal and nonverbal)symbols that give particular meaning to the data.

The history of the relationship is the most significant factor affecting trust and risk taking in interpersonal communication.

In a probability chain,messages move through the grapevine by only one person spreading the message,telling the story to almost everyone with whom the person comes in contact.

In communication,data (such as words spoken)become information when they are heard by the receiver.

The ability to effectively understand others at work,and to use such knowledge to influence others to act in ways that enhance one's long-term personal and/or organizational goals is political skill.

In Change Competency: Sue Powers' Communication Process for Introducing Change,Powers found people were more willing to discuss their objections to an idea in informal settings than in formal settings.

Individual differences in personality and perception are considered among the challenges to effective communication.

To encourage high levels of feedback and openness,nondisclosure is necessary.

Transmitters and receptors of the message usually involve only hearing.

Feng Shui is sometimes used by organizations to influence company loyalty from its employees.

The probability chain is a definite channel in an organization because it ensures the message is spread to all people.

According to the Across Cultures Competency: Tahir Ayub,Partner,PwC,PwC believes hands-on experience is essential to developing global leaders.

The output of communication is encoding.

Solving important and tough problems--especially those involving uncertainty and emotional content--should be done through written communication.

In the PERCEIVE framework,existence of adapters is the term for considering types of personal nonverbal cues which demonstrates when people are stressed or bored with a situation.

In the PERCEIVE framework, individual gestures is the term for considering types of personal nonverbal cues which demonstrates happiness, sadness, anger, fear, surprise, and disgust.

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity,Stewart finds that the best form of communication is e-mail.

In open communication,the major communication hurdle is honest errors that occur as a result of semantics.

When the message intended by the sender is the same as the message understood and interpreted by the receiver,accurate interpersonal communication is said to have occurred.

Encoding and decoding are the means by which personal meaning is established.