Question 1

Describe the importance of dealing fairly with the client.

Accepted Answer

During the life of the project, the project manager will often have the opportunity to take advantage of the client, either because a clause in the contract is not written accurately or because the project manager has access to more detailed information. For example, a client finds a mistake in the original documents provided to the project team. The project team analyzes the new information to access the potential impact on the project cost and schedule. A skilled project manager can demonstrate a negative impact and increase project profits by requesting a change order. A skilled project manager can also usually find an innovative approach to finding a solution without increasing the cost or schedule. In most cases, the client wants to be treated fairly. Fairness is characterized by impartiality and honesty that is free from self-interest, prejudice, or favoritism. If the client interprets the change order as fair, then the project manager has the opportunity to create a satisfied client. If the client believes the behavior of the project manager is unfair, then it is difficult to create a satisfied client.

Question 2

The _____ translates the needs of the organization through chartering the project and defining the project scope to the _____.

Accepted Answer

A)  project client; project team 
B)  project manager; project team 
C)  project manager; project client 
D)  project team; project client 
E)  project team; project manager 
A)  project client; project team 
B)  project manager; project team 
C)  project manager; project client 
D)  project team; project client 
E)  project team; project manager A

Question 3

During the life of the project, the project manager will often have the opportunity to take advantage of the client.

Accepted Answer

A) True 
 B)False  True

Question 4

The client may experience cognitive dissonance, if they have doubts about some of the project performance but still speak at the celebration and praise the team.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a basic principle for developing a successful celebration?

Accepted Answer

A)  Refrain from commenting about project accomplishments during the celebrations. 
B)  Avoid serving food and refreshments as they can detract from the purpose of the event. 
C)  Clients are rarely included in project celebrations. 
D)  The project leadership expressing personal appreciation reinforces the recognition of the work and effort to achieve project goals. 
E)  The accomplishments of the team should be celebrated a few months after the milestone is achieved. 
A)  Refrain from commenting about project accomplishments during the celebrations. 
B)  Avoid serving food and refreshments as they can detract from the purpose of the event. 
C)  Clients are rarely included in project celebrations. 
D)  The project leadership expressing personal appreciation reinforces the recognition of the work and effort to achieve project goals. 
E)  The accomplishments of the team should be celebrated a few months after the milestone is achieved.

Question 6

_____ refers to impartial and honest treatment that is free from self-interest, prejudice, or favoritism.

Accepted Answer

The answer of _____ refers to impartial and honest treatment...

Question 7

_____ is characterized by impartiality and honesty that is free from self-interest, prejudice, or favoritism.

Accepted Answer

A)  Authenticity 
B)  Ownership 
C)  Supportiveness 
D)  Reciprocity 
E)  Fairness 
A)  Authenticity 
B)  Ownership 
C)  Supportiveness 
D)  Reciprocity 
E)  Fairness

Question 8

After the celebration of the successful milestone completion, a project manager will often:

Accepted Answer

A)  continue to increase the intensity of the project to achieve the next milestone. 
B)  continue to follow the exact same project plan that helped the team achieve the milestone. 
C)  allow the team to reflect on finding new ways of approaching the project work. 
D)  select an upcoming key event and designate it as the next milestone. 
E)  stretch the goals of the project team, making them more tough and rigorous. 
A)  continue to increase the intensity of the project to achieve the next milestone. 
B)  continue to follow the exact same project plan that helped the team achieve the milestone. 
C)  allow the team to reflect on finding new ways of approaching the project work. 
D)  select an upcoming key event and designate it as the next milestone. 
E)  stretch the goals of the project team, making them more tough and rigorous.

Question 9

A milestone is an event that consumes time and resources.

Accepted Answer

A) True 
 B)False

Question 10

If the client has doubts about some of the project performance but still speaks at the celebration and praises the team, the client may experience:

Accepted Answer

A)  selective perception. 
B)  cognitive dissonance. 
C)  information distortion. 
D)  subjective validation. 
E)  conceptual conflict. 
A)  selective perception. 
B)  cognitive dissonance. 
C)  information distortion. 
D)  subjective validation. 
E)  conceptual conflict.

Question 11

Successful celebrations communicate progress and confidence to project stakeholders.

Accepted Answer

A) True 
 B)False

Question 12

Project _____ represent significant events or critical dates on a project.

Accepted Answer

The answer of Project _____ represent significant events or critical...

Question 13

On more complex projects, timely decisions can be made:

Accepted Answer

A)  informally. 
B)  using action item registers. 
C)  with short meetings or phone calls. 
D)  on the spur of the moment. 
E)  without the client. 
A)  informally. 
B)  using action item registers. 
C)  with short meetings or phone calls. 
D)  on the spur of the moment. 
E)  without the client.

Question 14

Early in a project, decisions focus on solving problems.

Accepted Answer

A) True 
 B)False

Question 15

The _____ the distance between the time of the event and the time the client knows about the events, the greater _____.

Accepted Answer

A)  greater; the probability of achieving the project goals 
B)  greater; the likelihood of satisfying the client 
C)  lesser; the client's doubt in the project team's ability to do the task 
D)  lesser; the frustration of the client 
E)  greater; the client's frustration and mistrust 
A)  greater; the probability of achieving the project goals 
B)  greater; the likelihood of satisfying the client 
C)  lesser; the client's doubt in the project team's ability to do the task 
D)  lesser; the frustration of the client 
E)  greater; the client's frustration and mistrust

Question 16

The greater the distance between the time of the event and the time the client knows about the events, the lesser the client's frustration and mistrust.

Accepted Answer

A) True 
 B)False

Question 17

On less complex projects, project reviews might be conducted in a full-day meeting.

Accepted Answer

A) True 
 B)False

Question 18

Normally the same management approach is applied during the different phases of a project.

Accepted Answer

A) True 
 B)False

Question 19

On projects with a low complexity level, the project manager and team leaders can make decisions:

Accepted Answer

A)  during monthly staff meetings. 
B)  using well-documented decision-making procedures. 
C)  informally, with short meetings or phone calls. 
D)  on their own, without including the clients. 
E)  without recording the changes in project plans. 
A)  during monthly staff meetings. 
B)  using well-documented decision-making procedures. 
C)  informally, with short meetings or phone calls. 
D)  on their own, without including the clients. 
E)  without recording the changes in project plans.

Question 20

An) _____ is a table of people and types of problems that might require decisions.

Accepted Answer

responsibi

Describe the importance of dealing fairly with the client.

The _ translates the needs of the organization through chartering the project and defining the project scope to the _.

During the life of the project, the project manager will often have the opportunity to take advantage of the client.

The client may experience cognitive dissonance, if they have doubts about some of the project performance but still speak at the celebration and praise the team.

Which of the following is a basic principle for developing a successful celebration?

_____ refers to impartial and honest treatment that is free from self-interest, prejudice, or favoritism.

_____ is characterized by impartiality and honesty that is free from self-interest, prejudice, or favoritism.

After the celebration of the successful milestone completion, a project manager will often:

A milestone is an event that consumes time and resources.

If the client has doubts about some of the project performance but still speaks at the celebration and praises the team, the client may experience:

Successful celebrations communicate progress and confidence to project stakeholders.

Project _____ represent significant events or critical dates on a project.

On more complex projects, timely decisions can be made:

Early in a project, decisions focus on solving problems.

The _ the distance between the time of the event and the time the client knows about the events, the greater _.

The greater the distance between the time of the event and the time the client knows about the events, the lesser the client's frustration and mistrust.

On less complex projects, project reviews might be conducted in a full-day meeting.

Normally the same management approach is applied during the different phases of a project.

On projects with a low complexity level, the project manager and team leaders can make decisions:

An) _____ is a table of people and types of problems that might require decisions.

Introduction to Project Management

Project Profiling

Project Phases and Organization

Working With People on Projects

Communication Technologies

Starting a Project

Project Time Management

Estimating and Managing Costs

Managing Project Quality

Managing Project Risk

Project Procurement and Closure

Filters

Exam 4: Understanding and Meeting Client Expectations

Describe the importance of dealing fairly with the client.

The _____ translates the needs of the organization through chartering the project and defining the project scope to the _____.

During the life of the project, the project manager will often have the opportunity to take advantage of the client.

The client may experience cognitive dissonance, if they have doubts about some of the project performance but still speak at the celebration and praise the team.

Which of the following is a basic principle for developing a successful celebration?

_____ refers to impartial and honest treatment that is free from self-interest, prejudice, or favoritism.

_____ is characterized by impartiality and honesty that is free from self-interest, prejudice, or favoritism.

After the celebration of the successful milestone completion, a project manager will often:

A milestone is an event that consumes time and resources.

If the client has doubts about some of the project performance but still speaks at the celebration and praises the team, the client may experience:

Successful celebrations communicate progress and confidence to project stakeholders.

Project _____ represent significant events or critical dates on a project.

On more complex projects, timely decisions can be made:

Early in a project, decisions focus on solving problems.

The _____ the distance between the time of the event and the time the client knows about the events, the greater _____.

The greater the distance between the time of the event and the time the client knows about the events, the lesser the client's frustration and mistrust.

On less complex projects, project reviews might be conducted in a full-day meeting.

Normally the same management approach is applied during the different phases of a project.

On projects with a low complexity level, the project manager and team leaders can make decisions:

An) _____ is a table of people and types of problems that might require decisions.

Introduction to Project Management

Project Profiling

Project Phases and Organization

Working With People on Projects

Communication Technologies

Starting a Project

Project Time Management

Estimating and Managing Costs

Managing Project Quality

Managing Project Risk

Project Procurement and Closure

Filters

The _ translates the needs of the organization through chartering the project and defining the project scope to the _.

The _ the distance between the time of the event and the time the client knows about the events, the greater _.