Question 1

On _____ projects, the project manger may need to artificially create milestones.

Accepted Answer

A)  smaller 
B)  more complex 
C)  multiyear 
D)  larger 
E)  longer 
A)  smaller 
B)  more complex 
C)  multiyear 
D)  larger 
E)  longer

Question 2

By educating the client about the project from the beginning, the project manager:

Accepted Answer

A)  might frustrate the client by overloading them with too much information. 
B)  prepares the client for the changes that will occur during the life of the project. 
C)  can maximize the impact of the changes in the management approach on the project. 
D)  will be able to identify an optimum management approach suitable for all project phases. 
E)  can minimize the client's actual involvement in the work of the project team. 
A)  might frustrate the client by overloading them with too much information. 
B)  prepares the client for the changes that will occur during the life of the project. 
C)  can maximize the impact of the changes in the management approach on the project. 
D)  will be able to identify an optimum management approach suitable for all project phases. 
E)  can minimize the client's actual involvement in the work of the project team.

Question 3

Project teams should avoid revisiting decisions.

Accepted Answer

A) True 
 B)False

Question 4

When decisions are viewed with a sense of finality, it increases the pace of the decision-making process.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is NOT true regarding project milestones?

Accepted Answer

A)  Project milestones represent significant events on the project. 
B)  A milestone is an event that consumes no time or resources. 
C)  Project managers use milestones to increase this intensity and focus to keep the project on schedule. 
D)  Milestones are used to prevent the delays of hard decisions to the end of the project. 
E)  Project milestones allow the project manager to prevent the end of project pressure from spreading over the life of the project. 
A)  Project milestones represent significant events on the project. 
B)  A milestone is an event that consumes no time or resources. 
C)  Project managers use milestones to increase this intensity and focus to keep the project on schedule. 
D)  Milestones are used to prevent the delays of hard decisions to the end of the project. 
E)  Project milestones allow the project manager to prevent the end of project pressure from spreading over the life of the project.

Question 6

Often the client does not have the project management experience of the project manager or project team.

Accepted Answer

A) True 
 B)False

Question 7

Project celebrations should occur:

Accepted Answer

A)  on the client's premises. 
B)  in the work area where the accomplishments were achieved. 
C)  in the office cafeteria. 
D)  outside the work area. 
E)  in a conference room. 
A)  on the client's premises. 
B)  in the work area where the accomplishments were achieved. 
C)  in the office cafeteria. 
D)  outside the work area. 
E)  in a conference room.

Question 8

Which of the following statements is true regarding clarifying values on projects?

Accepted Answer

A)  Disagreements based on differences in values are relatively easy to resolve. 
B)  The potential for conflict is greater on large, complex projects. 
C)  Corporate values are rarely of any real significance. 
D)  Personal values impact projects more than organizational values. 
E)  Dealing with differences during the later phases of the project can reduce the potential for insolvable conflicts. 
A)  Disagreements based on differences in values are relatively easy to resolve. 
B)  The potential for conflict is greater on large, complex projects. 
C)  Corporate values are rarely of any real significance. 
D)  Personal values impact projects more than organizational values. 
E)  Dealing with differences during the later phases of the project can reduce the potential for insolvable conflicts.

Question 9

Many project teams are reluctant to challenge earlier decisions.

Accepted Answer

A) True 
 B)False

Question 10

During the last phases on a project, project team members are often tired and beginning to anticipate the transition that will take place at the end of the project.

Accepted Answer

A) True 
 B)False

Question 11

The formality of methods used by the project to revisit a decision depends on:

Accepted Answer

A)  the original decision making process. 
B)  the complexity profile of the project. 
C)  the cultural framework of the project team. 
D)  the willingness of the team to revisit the decision. 
E)  the current phase of the project. 
A)  the original decision making process. 
B)  the complexity profile of the project. 
C)  the cultural framework of the project team. 
D)  the willingness of the team to revisit the decision. 
E)  the current phase of the project.

Question 12

Less obvious client expectations about a project can be discovered by:

Accepted Answer

A)  asking the next question. 
B)  reviewing the project purpose statement. 
C)  checking the scope of work. 
D)  verifying the list of project deliverables. 
E)  going through the project contract. 
A)  asking the next question. 
B)  reviewing the project purpose statement. 
C)  checking the scope of work. 
D)  verifying the list of project deliverables. 
E)  going through the project contract.

Question 13

Describe the importance of establishing methods for revising major decisions.

Accepted Answer

The project environment moves fast, and

Question 14

On smaller, less complex projects typically a large number of activities can be designated as milestones for the project.

Accepted Answer

A) True 
 B)False

Question 15

The accomplishments of the team should be celebrated long after the milestone is achieved.

Accepted Answer

A) True 
 B)False

Question 16

What are the advantages of using project milestones?

Accepted Answer

Project milestones represent significant

Question 17

If the client believes the behavior of the project manager is unfair, then it is difficult to create a satisfied client.

Accepted Answer

A) True 
 B)False

Question 18

Project milestones provide the opportunity for the project manager to spread the end of project pressure over the life of the project.

Accepted Answer

A) True 
 B)False

Question 19

A disadvantage of having clients actively participate on a project is:

Accepted Answer

A)  that they do not have the project management experience of the project team. 
B)  that they might decrease their personal investment in the project. 
C)  that they rarely add value to team discussions and activities. 
D)  that they may have undue influence on project decisions. 
E)  that they may conduct full-day meetings for reviews of complex projects. 
A)  that they do not have the project management experience of the project team. 
B)  that they might decrease their personal investment in the project. 
C)  that they rarely add value to team discussions and activities. 
D)  that they may have undue influence on project decisions. 
E)  that they may conduct full-day meetings for reviews of complex projects.

Question 20

Values are desirable principles or qualities.

Accepted Answer

A) True 
 B)False

On _____ projects, the project manger may need to artificially create milestones.

By educating the client about the project from the beginning, the project manager:

Project teams should avoid revisiting decisions.

When decisions are viewed with a sense of finality, it increases the pace of the decision-making process.

Which of the following statements is NOT true regarding project milestones?

Often the client does not have the project management experience of the project manager or project team.

Project celebrations should occur:

Which of the following statements is true regarding clarifying values on projects?

Many project teams are reluctant to challenge earlier decisions.

During the last phases on a project, project team members are often tired and beginning to anticipate the transition that will take place at the end of the project.

The formality of methods used by the project to revisit a decision depends on:

Less obvious client expectations about a project can be discovered by:

Describe the importance of establishing methods for revising major decisions.

On smaller, less complex projects typically a large number of activities can be designated as milestones for the project.

The accomplishments of the team should be celebrated long after the milestone is achieved.

What are the advantages of using project milestones?

If the client believes the behavior of the project manager is unfair, then it is difficult to create a satisfied client.

Project milestones provide the opportunity for the project manager to spread the end of project pressure over the life of the project.

A disadvantage of having clients actively participate on a project is:

Values are desirable principles or qualities.

Introduction to Project Management

Project Profiling

Project Phases and Organization

Working With People on Projects

Communication Technologies

Starting a Project

Project Time Management

Estimating and Managing Costs

Managing Project Quality

Managing Project Risk

Project Procurement and Closure

Filters

Exam 4: Understanding and Meeting Client Expectations

On _____ projects, the project manger may need to artificially create milestones.

By educating the client about the project from the beginning, the project manager:

Project teams should avoid revisiting decisions.

When decisions are viewed with a sense of finality, it increases the pace of the decision-making process.

Which of the following statements is NOT true regarding project milestones?

Often the client does not have the project management experience of the project manager or project team.

Project celebrations should occur:

Which of the following statements is true regarding clarifying values on projects?

Many project teams are reluctant to challenge earlier decisions.

During the last phases on a project, project team members are often tired and beginning to anticipate the transition that will take place at the end of the project.

The formality of methods used by the project to revisit a decision depends on:

Less obvious client expectations about a project can be discovered by:

Describe the importance of establishing methods for revising major decisions.

On smaller, less complex projects typically a large number of activities can be designated as milestones for the project.

The accomplishments of the team should be celebrated long after the milestone is achieved.

What are the advantages of using project milestones?

If the client believes the behavior of the project manager is unfair, then it is difficult to create a satisfied client.

Project milestones provide the opportunity for the project manager to spread the end of project pressure over the life of the project.

A disadvantage of having clients actively participate on a project is:

Values are desirable principles or qualities.

Introduction to Project Management

Project Profiling

Project Phases and Organization

Working With People on Projects

Communication Technologies

Starting a Project

Project Time Management

Estimating and Managing Costs

Managing Project Quality

Managing Project Risk

Project Procurement and Closure

Filters