Exam 4: Understanding and Meeting Client Expectations

For project teams operating in diverse locations, _____ for recording and tracking action items can provide a location for capturing issues and concerns.

List the basic principles for developing a successful project celebration.

During a project celebration, appreciation should be expressed _____.

During a project celebration, what was accomplished and why it was important to the overall success of the project should be communicated to the team.

On large, multiyear projects, _____ provides a good timing for the project.

What are the advantages and disadvantages of including the client on project teams?

The _____ refers to asking additional questions to reveal hidden expectations.

During project celebrations, appreciation should be expressed:

Describe what the client needs to know about changes in management style during different phases of a project.

_____ participation in project teams can have undue influence on decisions but this is offset by the insights they can offer when special knowledge is needed or schedules need to be changed.

Which of the following will increase the likelihood that the need to revisit decisions will be brought to the attention of the management team?

Milestones are evenly distributed over the length of the project.

The _____ time elapsed between the accomplishments and the celebrations, the _____ the impact.

Which of the following statements is NOT true regarding establishing standards and procedures for decisions?

A project manager can discover less obvious client expectations from the project purpose statement.

The _____ question involves asking additional questions to reveal hidden expectations.

Which of the following statements is true about project decisions?

Including the client in project recovery planning enables the client to develop confidence that problems are being addressed.

An) _____ is a table of people and types of problems that might require decisions.