Exam 1: A: Organizational Communication: a Competency-Based Approach

Human communication is an attempt to share realities with others.

Becoming and staying competent in an information age is an ongoing process requiring lifelong learning.

Noise is the distortion or interference that contributes to discrepancies between the meaning intended by the source and the meaning assigned by the receiver.

Littlejohn and Jabusch contended communication competency arises out of three basic components -- process understanding,group sensitivity,and moral behavior.

As an individual,you are likely to spend most of your working life employed in an "information" job.

Message channels are usually free of distortion or noise.

Noise is always present in one form or another.

Individuals form impressions of self-competence while making judgments about the competency of others.

Competency is both an intrapersonal and interpersonal impression.

Background or specific sets of experiences which are brought to the communication situation are known as encoding processes.

Organizational communication is really just interpersonal communication in an organizational setting.

The channel is the medium through which the message is transmitted.

Message encoding is the process of formulating messages choosing content and symbols to convey meaning.

While interpersonal communication occurs in organizations,organizational communication is a more comprehensive process.

Chester Barnard in his famous work,The Function of the Executive,described the development and maintenance of a system of communication as a primary responsibility of executives.

The communication effect is the result,the consequence,or the outcome of the communication interactions.

Most people engaged in interpersonal communication in organizations share common experiences.

An individual is either a message source or a message receiver.

Decoding is the symbolic attempt to transfer meaning;it is the signal that serves as a stimulus for a receiver.

Littlejohn and Jabusch believed that competence in most organizations can be accomplished through the filtering down of information from the executive level.