Question 1

An example of a clarifying response is,"_____".

Accepted Answer

A) Marc,you seem to be upset by what Lois has said. 
B) Leslie,do I understand you correctly to say...? 
C) Has everyone noticed how all of us have gotten interested over Mario's suggestion? 
D) It seems to me that the meeting has been very productive today. 
E) all of the above 
A) Marc,you seem to be upset by what Lois has said. 
B) Leslie,do I understand you correctly to say...? 
C) Has everyone noticed how all of us have gotten interested over Mario's suggestion? 
D) It seems to me that the meeting has been very productive today. 
E) all of the above

Question 2

Process interventions are defined as helping the organization members understand and act upon events that occur in their environment in order to improve the situation as defined by the members.

Accepted Answer

A) True 
 B)False

Question 3

The feelings of the speaker are rarely expressed in words but are often communicated by the tone of voice,body posture,and facial expression.It is therefore important for the practitioner using process skills to use these clues in listening.

Accepted Answer

A) True 
 B)False

Question 4

When a manager makes a structural suggestion,he or she puts forward ideas on how the work flow can be organized.

Accepted Answer

A) True 
 B)False

Question 5

The leadership functions in an effective group _____.

Accepted Answer

A) will probably be shared 
B) rests with the formal leader 
C) should be given to a different person at each meeting 
D) will probably not exist 
E) requires a strong,authoritative person 
A) will probably be shared 
B) rests with the formal leader 
C) should be given to a different person at each meeting 
D) will probably not exist 
E) requires a strong,authoritative person

Question 6

Nonverbal communication should not be used in process interventions as this type of communication is not as specific as the words a speaker uses.

Accepted Answer

A) True 
 B)False

Question 7

Group norms are usually dysfunctional as they inhibit members from expressing themselves honestly.As a result,poorer quality group decisions are made.

Accepted Answer

A) True 
 B)False

Question 8

Group task functions include member behaviors that directly help the group solve its task.

Accepted Answer

A) True 
 B)False

Question 9

Process interventions are widely used by OD practitioners though their use by managers and leaders has rarely been reported.

Accepted Answer

A) True 
 B)False

Question 10

Process interventions can best be defined as _____.

Accepted Answer

A) a set of activities the practitioner can use to better diagnose the client's problems 
B) the practitioner helping the client to understand and act upon process events 
C) a method used by most practitioners to make better decisions for the client 
D) a set of data collection techniques such as a survey or questionnaire 
E) answers a and c 
A) a set of activities the practitioner can use to better diagnose the client's problems 
B) the practitioner helping the client to understand and act upon process events 
C) a method used by most practitioners to make better decisions for the client 
D) a set of data collection techniques such as a survey or questionnaire 
E) answers a and c

Question 11

How do task and maintenance functions differ?

Accepted Answer

Task functions are those member function

Question 12

Member behaviors that directly help the group solve its problem _____.

Accepted Answer

A) include harmonizing and compromising behavior 
B) are maintenance functions 
C) are not appropriate member roles 
D) should be practiced primarily by the formal leader 
E) are referred to as task functions 
A) include harmonizing and compromising behavior 
B) are maintenance functions 
C) are not appropriate member roles 
D) should be practiced primarily by the formal leader 
E) are referred to as task functions

Question 13

A new role of a manager will include having the ability to help the team become better aware of how it operates.

Accepted Answer

A) True 
 B)False

Question 14

Group consensus as a method for making group decisions _____.

Accepted Answer

A) is the same thing as majority rule 
B) results in a decision that all members can support 
C) is not effective 
D) is relatively easy to obtain 
E) is normally obtained when the formal leader exercises enough power and influence 
A) is the same thing as majority rule 
B) results in a decision that all members can support 
C) is not effective 
D) is relatively easy to obtain 
E) is normally obtained when the formal leader exercises enough power and influence

Question 15

Process skills are primarily used during the diagnostic stage of the OD program.

Accepted Answer

A) True 
 B)False

Question 16

To make effective process interventions,the practitioner may _____.

Accepted Answer

A) not say anything and let the group develop their own working relationships 
B) allow the group to avoid looking at process issues 
C) require the group to stop work every half hour to deal with process issues 
D) set up a meeting in which only process issues are discussed 
E) encourage the group to deal only with content issues 
A) not say anything and let the group develop their own working relationships 
B) allow the group to avoid looking at process issues 
C) require the group to stop work every half hour to deal with process issues 
D) set up a meeting in which only process issues are discussed 
E) encourage the group to deal only with content issues

Question 17

By group members understanding their own norms,they _____.

Accepted Answer

A) know how valuable a formal leader can be 
B) can reach decisions in less time 
C) can better use member talents 
D) do not need to practice listening 
E) can effectively remove disagreements among group members 
A) know how valuable a formal leader can be 
B) can reach decisions in less time 
C) can better use member talents 
D) do not need to practice listening 
E) can effectively remove disagreements among group members

Question 18

An example of a process skill is to reflect feelings back to the speaker such as,"You seem disturbed by what has been said."

Accepted Answer

A) True 
 B)False

Question 19

The manager using process interventions helps the group make decisions by resolving any tie votes.

Accepted Answer

A) True 
 B)False

Question 20

The roles group members act out will typically be carefully planned and designated before a group meeting.The responsibility for making sure group members adhere to their roles lies with the practitioner using process skills.

Accepted Answer

A) True 
 B)False

An example of a clarifying response is,"_____".

Process interventions are defined as helping the organization members understand and act upon events that occur in their environment in order to improve the situation as defined by the members.

The feelings of the speaker are rarely expressed in words but are often communicated by the tone of voice,body posture,and facial expression.It is therefore important for the practitioner using process skills to use these clues in listening.

When a manager makes a structural suggestion,he or she puts forward ideas on how the work flow can be organized.

The leadership functions in an effective group _____.

Nonverbal communication should not be used in process interventions as this type of communication is not as specific as the words a speaker uses.

Group norms are usually dysfunctional as they inhibit members from expressing themselves honestly.As a result,poorer quality group decisions are made.

Group task functions include member behaviors that directly help the group solve its task.

Process interventions are widely used by OD practitioners though their use by managers and leaders has rarely been reported.

Process interventions can best be defined as _____.

How do task and maintenance functions differ?

Member behaviors that directly help the group solve its problem _____.

A new role of a manager will include having the ability to help the team become better aware of how it operates.

Group consensus as a method for making group decisions _____.

Process skills are primarily used during the diagnostic stage of the OD program.

To make effective process interventions,the practitioner may _____.

By group members understanding their own norms,they _____.

An example of a process skill is to reflect feelings back to the speaker such as,"You seem disturbed by what has been said."

The manager using process interventions helps the group make decisions by resolving any tie votes.

The roles group members act out will typically be carefully planned and designated before a group meeting.The responsibility for making sure group members adhere to their roles lies with the practitioner using process skills.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters

Exam 8: Process Intervention Skills

An example of a clarifying response is,"_____".

Process interventions are defined as helping the organization members understand and act upon events that occur in their environment in order to improve the situation as defined by the members.

The feelings of the speaker are rarely expressed in words but are often communicated by the tone of voice,body posture,and facial expression.It is therefore important for the practitioner using process skills to use these clues in listening.

When a manager makes a structural suggestion,he or she puts forward ideas on how the work flow can be organized.

The leadership functions in an effective group _____.

Nonverbal communication should not be used in process interventions as this type of communication is not as specific as the words a speaker uses.

Group norms are usually dysfunctional as they inhibit members from expressing themselves honestly.As a result,poorer quality group decisions are made.

Group task functions include member behaviors that directly help the group solve its task.

Process interventions are widely used by OD practitioners though their use by managers and leaders has rarely been reported.

Process interventions can best be defined as _____.

How do task and maintenance functions differ?

Member behaviors that directly help the group solve its problem _____.

A new role of a manager will include having the ability to help the team become better aware of how it operates.

Group consensus as a method for making group decisions _____.

Process skills are primarily used during the diagnostic stage of the OD program.

To make effective process interventions,the practitioner may _____.

By group members understanding their own norms,they _____.

An example of a process skill is to reflect feelings back to the speaker such as,"You seem disturbed by what has been said."

The manager using process interventions helps the group make decisions by resolving any tie votes.

The roles group members act out will typically be carefully planned and designated before a group meeting.The responsibility for making sure group members adhere to their roles lies with the practitioner using process skills.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters