Question 1

How is productivity affected when employees multitask?

Accepted Answer

A)  Productivity increases by up to 80 percent. 
B)  Productivity increases by up to 40 percent. 
C)  Productivity remains the same. 
D)  Productivity drops by up to 40 percent. 
E)  Productivity drops by up to 85 percent. 
A)  Productivity increases by up to 80 percent. 
B)  Productivity increases by up to 40 percent. 
C)  Productivity remains the same. 
D)  Productivity drops by up to 40 percent. 
E)  Productivity drops by up to 85 percent.

Question 2

What tone and language conventions should you use when texting in the workplace? Explain.

Accepted Answer

You should use a straightforward, positi

Question 3

A Microsoft study found that interruptions have little impact on performance because most people can focus on two or more things at a time.

Accepted Answer

A) True 
 B)False

Question 4

Writers must be more careful to ensure ease of reading in print messages than in digital messages such as emails.

Accepted Answer

A) True 
 B)False

Question 5

Polly needs to communicate with many people in her department. It is not necessary for everyone to receive the message at the same time. Which of the following is the best tool for Polly to use?

Accepted Answer

A)  a videoconference 
B)  an email 
C)  a phone conversation 
D)  a conference call 
E)  a webinar 
A)  a videoconference 
B)  an email 
C)  a phone conversation 
D)  a conference call 
E)  a webinar

Question 6

For informal business phone calls, send your conversation partner an invitation with a specific call time and an agenda of what you plan to discuss.

Accepted Answer

A) True 
 B)False

Question 7

Individuals involved in ______ communication can pay attention to and respond to communications at a time of their choosing.

Accepted Answer

A)  asynchronous 
B)  synergized 
C)  low empathy 
D)  intrapersonal 
E)  concurrent 
A)  asynchronous 
B)  synergized 
C)  low empathy 
D)  intrapersonal 
E)  concurrent

Question 8

"The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following involves adjusting your initial perceptions by making more objective and fact-based evaluations and fewer personal judgments?

Accepted Answer

A)  reinterpretation 
B)  planning 
C)  coordination 
D)  defusing 
E)  incivility 
A)  reinterpretation 
B)  planning 
C)  coordination 
D)  defusing 
E)  incivility

Question 10

Focusing on task-related facts and issues in your reply is a good way to defuse situations involving cyber incivility.

Accepted Answer

A) True 
 B)False

Question 11

Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team. Pongtorn responds by with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him. What action has Pongtorn just taken?

Accepted Answer

A)  reinterpretation 
B)  planning 
C)  coordination 
D)  defusing 
E)  incivility 
A)  reinterpretation 
B)  planning 
C)  coordination 
D)  defusing 
E)  incivility

Question 12

When choosing a communication channel, ______ refers to the degree to which communications can be planned and recorded, thus allowing strategic message development.

Accepted Answer

A)  richness 
B)  immediacy 
C)  constraint 
D)  coordination 
E)  control 
A)  richness 
B)  immediacy 
C)  constraint 
D)  coordination 
E)  control

Question 13

Maya's virtual team includes editors in the United States, designers in Italy, and fact checkers in India. Maya wants the team to discuss the development process for their next book. Which communication channel will best allow team members to consider what they say, to respond in a way that is comfortable, and to fit the discussion in their schedules?

Accepted Answer

A)  a conference call 
B)  a videoconference 
C)  an electronic discussion thread 
D)  a series of print memos 
E)  a series of one-to-one phone calls 
A)  a conference call 
B)  a videoconference 
C)  an electronic discussion thread 
D)  a series of print memos 
E)  a series of one-to-one phone calls

Question 14

What impression does it create when a business professional often flags his or her email as "high priority"?

Accepted Answer

You will routinely make requests of othe

Question 15

Even colleagues who know each other well often misinterpret humor and sarcasm in digital communications.

Accepted Answer

A) True 
 B)False

Question 16

Explain how e-interruptions affect productivity.

Accepted Answer

Constantly checking incoming messages-em

Question 17

Email is a form of synchronous communication, because the individuals involved can pay attention to and respond to communications at a time of their choosing.

Accepted Answer

A) True 
 B)False

Question 18

Why are companies like Google and Microsoft joining the Overload Research Group?

Accepted Answer

A)  It is a service that responds to texts and emails on behalf of individuals. 
B)  It is a service that responds to texts and emails on behalf of companies. 
C)  It is an organization devoted to finding solutions to the problem of too many e-interruptions. 
D)  It is a service that searches a company's emails to reduce overload by destroying duplicates. 
E)  It is an organization trying to train workers to have better attention spans. 
A)  It is a service that responds to texts and emails on behalf of individuals. 
B)  It is a service that responds to texts and emails on behalf of companies. 
C)  It is an organization devoted to finding solutions to the problem of too many e-interruptions. 
D)  It is a service that searches a company's emails to reduce overload by destroying duplicates. 
E)  It is an organization trying to train workers to have better attention spans.

Question 19

Spoken messages in the workplace are low in control but high in richness.

Accepted Answer

A) True 
 B)False

Question 20

Which channel or channels of communication provide the most richness? Which channels of communication provide the least richness? Explain.

Accepted Answer

Face-to-face conversations provide the m

How is productivity affected when employees multitask?

What tone and language conventions should you use when texting in the workplace? Explain.

A Microsoft study found that interruptions have little impact on performance because most people can focus on two or more things at a time.

Writers must be more careful to ensure ease of reading in print messages than in digital messages such as emails.

Polly needs to communicate with many people in her department. It is not necessary for everyone to receive the message at the same time. Which of the following is the best tool for Polly to use?

For informal business phone calls, send your conversation partner an invitation with a specific call time and an agenda of what you plan to discuss.

Individuals involved in ______ communication can pay attention to and respond to communications at a time of their choosing.

"The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.

Which of the following involves adjusting your initial perceptions by making more objective and fact-based evaluations and fewer personal judgments?

Focusing on task-related facts and issues in your reply is a good way to defuse situations involving cyber incivility.

Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team. Pongtorn responds by with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him. What action has Pongtorn just taken?

When choosing a communication channel, ______ refers to the degree to which communications can be planned and recorded, thus allowing strategic message development.

What impression does it create when a business professional often flags his or her email as "high priority"?

Even colleagues who know each other well often misinterpret humor and sarcasm in digital communications.

Explain how e-interruptions affect productivity.

Email is a form of synchronous communication, because the individuals involved can pay attention to and respond to communications at a time of their choosing.

Why are companies like Google and Microsoft joining the Overload Research Group?

Spoken messages in the workplace are low in control but high in richness.

Which channel or channels of communication provide the most richness? Which channels of communication provide the least richness? Explain.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 7: E-Mail and Other Traditional Tools for Business Communication

How is productivity affected when employees multitask?

What tone and language conventions should you use when texting in the workplace? Explain.

A Microsoft study found that interruptions have little impact on performance because most people can focus on two or more things at a time.

Writers must be more careful to ensure ease of reading in print messages than in digital messages such as emails.

Polly needs to communicate with many people in her department. It is not necessary for everyone to receive the message at the same time. Which of the following is the best tool for Polly to use?

For informal business phone calls, send your conversation partner an invitation with a specific call time and an agenda of what you plan to discuss.

Individuals involved in ______ communication can pay attention to and respond to communications at a time of their choosing.

"The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.

Which of the following involves adjusting your initial perceptions by making more objective and fact-based evaluations and fewer personal judgments?

Focusing on task-related facts and issues in your reply is a good way to defuse situations involving cyber incivility.

Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team. Pongtorn responds by with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him. What action has Pongtorn just taken?

When choosing a communication channel, ______ refers to the degree to which communications can be planned and recorded, thus allowing strategic message development.

What impression does it create when a business professional often flags his or her email as "high priority"?

Even colleagues who know each other well often misinterpret humor and sarcasm in digital communications.

Explain how e-interruptions affect productivity.

Email is a form of synchronous communication, because the individuals involved can pay attention to and respond to communications at a time of their choosing.

Why are companies like Google and Microsoft joining the Overload Research Group?

Spoken messages in the workplace are low in control but high in richness.

Which channel or channels of communication provide the most richness? Which channels of communication provide the least richness? Explain.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters