Exam 15: Communication: Listening Is the Key to Understanding

With all the other college material to learn in business, fortunately, writing skills are generally fully developed in high school and need no further work.

When words communicate one message while actions, body language, or appearance communicates another, the receiver is likely getting a __________.

The amount and quality of information that can be transmitted over a communication channel is called __________.

Any feedback, so long as it is well-intentioned, will improve behaviors.

What is channel richness? Describe the relationship between channel richness and the various means of communicating.

Interestingly, recruiters give networking skills low priority when screening candidates for college internships and first jobs.

Active listening requires that the person listening pay close attention and remain quiet.

A basic awareness of the appropriate manners and behaviors to use when one is communicating with people from other countries is called __________.

__________ occurs when a message causes others to support it.

The way an office is laid out can actually impact the communication process.

In giving feedback, one should avoid:

In order to persuade others, the speaker must have __________, being trusted, respected, and seen as having integrity.

Japan has a population of about 130 million in an area the size of California. As a result the Japanese highly value their space and use every square meter wisely. This would be an example of __________.

What form of communication provides the lowest quality and quantity of information?

The medium through which a message is carried is called a(n) __________.

Wireless transmission is a form of a communication __________.

Which of the following should NOT be done when giving constructive feedback?

__________ communication occurs when the costs of the communication is minimal.

In addition to listening to the words that someone is saying, it is also important to listen for their __________.

As much as communication is part of our everyday lives, we often fail in using it to our best advantage.