Exam 15: Communication: Listening Is the Key to Understanding

In communication theory, noise is anything that interferes with the communication process.

Research shows that it is a bad idea for managers to use social networking sites, such as Facebook, to keep communication channels open with employees because these sites are too informal.

The study of the way people use space to communicate is called __________.

Of the following, which is NOT an example of nonverbal communication?

The tendency to consider one's culture superior to others is call ethnocentrism.

Define the communication process including each step in the process.

__________ is the process of telling someone else how you feel about something that person said or did.

What is proxemics and why is it important?

Getting receivers of a message to accept, support, and act consistently with the intent of a message is called __________.

The "richest" communication channel in the following list is:

At Bailard, Inc., a private investment firm, employees are provided with essential financial information. If employees want to know what others are making at the firm, all they need to do is ask the chief financial officer. This is an example of:

Communication through gestures and body language is called __________ communication.

With modern computer protections, you can generally assume that your e-mail is private, even at work.

The process of sending and receiving symbols with meanings attached is called __________.

The process of the receiver taking action to help the sender say what he or she really means is called __________.*

Message filtering helps to ensure that only the relevant messages get to management.

Our ability to lead is often judged by our skill in communication.