Exam 15: Communication: Listening Is the Key to Understanding

Which of these management actions is liable to decrease the chance of filtering?*

Explain the "trade-off" involved in working toward effective and efficient communication.

Which part of the communication process does the sender really control?*

The medium used to carry a message is called a communication __________.*

The majority of a message's impact on the receiver is determined by nonverbal communications.

__________ communication occurs when the receiver fully understands the intended meaning of the message.

__________ is the tendency to consider one's own culture superior to any other.

The __________ uses computer technologies to transmit information around informal networks inside and outside of organizations.

Tom is trying to save money by calling an important customer instead of flying in to talk to him directly. Tom is trading communication __________ for communication __________.

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

__________ involves being honest and openly sharing accurate and complete information.

Anything that interferes with the quality of the communication process is called _________.

The final step in effective communication occurs when:*

What form of communication provides the highest quality and quantity of information?*

Generally, American managers rate fairly high in communication skills.

Americans look each other in the eye to convey honesty, while other cultures are uncomfortable with this practice. This could be a source of __________.*

Channel richness is determined by the efficiency of the communication channel.

The use of appropriate manners and behaviors in cross-cultural situations is called __________.*

The five rules of active listening include all of the following EXCEPT:*

A communication channel that is capable of carrying enough information to assure good personal two way communications is said to have __________.