Exam 14: Teams and Teamwork: Two Heads Really Can Be Better Than One

A collection of people with complementary skills who regularly interact to pursue common goals is called a(n) __________.

Sue was assigned to do a team project as part of her college management course. However, she quickly learned that if she did not participate, the other team members would pick up her share. Sue is guilty of __________.

An effective team requires high levels of task performance, __________, and team effectiveness.

Teams that have the authority to make decisions about how they share and complete their work are called __________.

Quality circles are a form of self-managing teams.

The conflict management style of compromise may be used to arrive at temporary settlements of complex issues or to arrive at expedient solution when time is limited.

State and define the outputs of effective teams.

In a __________ network, all members can communicate directly with each other.

Departments, teams, work units, and divisions are all __________.*

The process of people actively working together to accomplish common goals is called __________.

Team performance is affected by task and __________ roles.

Fortunately, at its core, conflict does not involve disagreements between people.

For teams to be effective, you have to start with a firm foundation and quality inputs.

The outputs of effective teams are task performance, member satisfaction, and __________.

The conflict management style of __________ may be used when quick and decisive action is vital or when unpopular actions must be taken.

Since positive performance norms are instrumental in achieving high performance, all of the following would support positive performance norms EXCEPT:

__________ is the creation of a whole that is greater than the sum of its parts.

__________ is a disagreement over issues of substance and/or an emotional antagonism.

A behavior, rule, or standard expected to be followed by the group is called a __________.

Organizations are permeated with informal groups that form as a result of natural or spontaneous relationships among group members.