Exam 2: Management Learning: Great Things Grow From Strong Foundations

Weber was the first to understand that bureaucracies are inefficient forms of organization that should be avoided.

The __________is the tendency of persons singled out for special attention to perform as expected.

Theory X and Theory Y were developed by __________.

The term "Hawthorne Effect" was used to explain some of the important findings of the Hawthorne studies. What does the term mean?*

Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called __________.

The only goal of scientific management was to increase worker efficiency for the benefit of the company.

One of the principles of scientific management is __________.

Maslow's __________ principle states that people act to satisfy unfulfilled needs.*

Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called:

From the Maslow's hierarchy of needs theory, which of the following needs occupies the highest pedestal in the hierarchy?

Another way to look at the work by Argyris is that undesirable employee behaviors may be as much a reflection of a poor management system as it is a matter of poor employees.

Maslow's progression principle states that __________.*

Millennials consist of those born between __________.

Which of the following management styles came first?

All of the following "modern" management ideas actually find their roots in the writings of Mary Parker Follett EXCEPT:*

Scientific management is associated with the management scholar __________.

Argyris would argue that high absenteeism and poor morale is likely due to:*

__________ management emphasizes careful selection and training of workers and supervisory support.

Operations management is the study of how organizations produce goods and services.

In an ideal bureaucracy, workers are selected and promoted on ability and performance.