Exam 4: Emotions and Moods

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

Moods are more action oriented in nature than emotions.

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Judy has been having a very difficult time at work. Her supervisor is constantly making her work long hours and is usually very critical of her behavior. This constant negativity is taking a toll on Judy and she is starting to experience hatred toward her job. According to the theory of emotional regulation, Judy needs to do which of the following to control her spiraling emotions?

At what time of day are people in the best mood? Describe how mood changes throughout the day.

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Which of the following is a correct argument in favor of emotional intelligence (EI)?

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

Deep acting is hiding inner feelings by modifying facial expressions.

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Research finds that when nothing in particular is happening, called positivity offset, most individuals experience ________.