Exam 4: Emotions and Moods

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

Within organizational behavior, we are interested in ________ and ________ emotion regulation should be used in the workplace.

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

Positive emotions enhance problem-solving skills.

Barry is angry at losing his job. In order to regulate his emotions, he can do all of the following except ________.

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

A ________ means that when nothing is going on, people are generally in a mildly good mood.

Which of the following can be said to be true of emotion regulation?

Which of the following is an example of deep acting?

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

What is the difference between felt emotions and displayed emotions?

Which of the following is the term used for the strength with which individuals experience emotion?

Research shows surface acting is more stressful to employees than deep acting.

As the manager of a successful accounting firm, you know that from January to April, your employees often feel great amounts of stress. One of your employees, Syddarth, returned from lunch 30 minutes late and it appeared to you that he had been crying. It is important in this situation that you ________.

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Which of the following statements is true regarding emotional intelligence (EI)?

Some might argue that emotional regulation is an unethical behavior. Why might someone take this position?

Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy?

Moods are intense feelings that are directed at someone or something.

Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.