Exam 4: Emotions and Moods

________ is the act of objectively and deliberately evaluating our emotional situations in the moment.

Which of the following is a generic term that covers a broad range of feelings that people experience?

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

People who score ________ on emotional stability are more likely to react strongly to ________ events.

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Some countries, such as Japan and Russia, embrace negative emotions. What has been found to be a result of this focus on negative emotions?

Henry is upset because his boss recently reprimanded him for missing a deadline. The boss put Henry on a probation period, causing him to lose his two days a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following is most likely to result from Henry's negative attitude due to the reprimand?

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

There is an inverse relationship between emotional regulation and diversity.

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful to Elvira for the jobs that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

Research suggests that people who are in a negative mood are more likely to ________ than someone who is in a positive mood.

Which of the following statements is true regarding deep acting?

Moral emotions are those emotions that have moral implications because of our ________.

What do you call the practice of hiding inner feelings by modifying facial expressions?

You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the United States, what is your likely reaction?

Emotional intelligence (EI) is a concept that ________.

Lowest negative effect is ________ in the morning and tends to ________ over the course of the day and evening.

Research has shown that Monday is the highest negative-affect day across most cultures. However, in some countries, negative affect is lower on Friday and Saturday than on Sunday. What are two explanations for this discrepancy?