Question 1

A benefit of job specialization is that it

Accepted Answer

A) is more difficult to design equipment. 
B) is easier to train new employees. 
C) is more time-consuming to change from one operation to another. 
D) eliminates boredom. 
E) enriches the job. 
A) is more difficult to design equipment. 
B) is easier to train new employees. 
C) is more time-consuming to change from one operation to another. 
D) eliminates boredom. 
E) enriches the job.

Question 2

Companies like Southwest Airlines and Saturn attribute a great deal of their success to their strong corporate cultures, which is inaccurate. In reality, research has determined that, over time, corporate culture has only a marginal influence on firm performance.

Accepted Answer

A) True 
 B)False

Question 3

Generally speaking, a narrow span of management implies that the height of the organization will be ____; a wide span of management implies that the height of the organization will be ____.

Accepted Answer

A) tall; flat 
B) tall; sloped 
C) flat; tall 
D) short; tall 
E) long; short 
A) tall; flat 
B) tall; sloped 
C) flat; tall 
D) short; tall 
E) long; short

Question 4

Discuss several advantages and disadvantages of committees over individuals. Offer examples that you have been a part of or are aware of to emphasize your point.

Accepted Answer

Committees are often able to bring infor

Question 5

A consulting manager at SAP America has a very wide span of control. This is probably because the

Accepted Answer

A) firm has a very loose, informal organizational structure. 
B) consulting manager has a low level of accountability. 
C) consulting manager is expected to delegate authority. 
D) manager's subordinates aren't given much responsibility. 
E) manager and his or her subordinates are very competent. 
A) firm has a very loose, informal organizational structure. 
B) consulting manager has a low level of accountability. 
C) consulting manager is expected to delegate authority. 
D) manager's subordinates aren't given much responsibility. 
E) manager and his or her subordinates are very competent.

Question 6

Managers within a line structure are typically known as staff managers.

Accepted Answer

A) True 
 B)False

Question 7

The two types of corporate culture that have low levels of sociability among employees are

Accepted Answer

A) networked and communal. 
B) fragmented and networked. 
C) family and communal. 
D) mercenary and networked. 
E) fragmented and mercenary. 
A) networked and communal. 
B) fragmented and networked. 
C) family and communal. 
D) mercenary and networked. 
E) fragmented and mercenary.

Question 8

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of

Accepted Answer

A) location. 
B) population. 
C) customer. 
D) function. 
E) service. 
A) location. 
B) population. 
C) customer. 
D) function. 
E) service.

Question 9

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

Accepted Answer

A) a worker who learns only a specific, highly specialized task becomes inefficient at that task. 
B) a worker who does the same job over and over loses time changing from one operation to another. 
C) the more specialized the job, the harder it may be to design specialized equipment for those doing it. 
D) the more specialized the job, the easier it is to train new employees when an employee quits or is absent. 
E) the job of most organizations is simply too large for one person to handle.Several people carrying out different functions are needed. 
A) a worker who learns only a specific, highly specialized task becomes inefficient at that task. 
B) a worker who does the same job over and over loses time changing from one operation to another. 
C) the more specialized the job, the harder it may be to design specialized equipment for those doing it. 
D) the more specialized the job, the easier it is to train new employees when an employee quits or is absent. 
E) the job of most organizations is simply too large for one person to handle.Several people carrying out different functions are needed.

Question 10

Committees and task forces represent ____ groups within an organization, whereas employee bowling teams and gatherings represent ____ groups.

Accepted Answer

A) staff; line 
B) formal; informal 
C) staff; staff 
D) informal; formal 
E) line; staff 
A) staff; line 
B) formal; informal 
C) staff; staff 
D) informal; formal 
E) line; staff

Question 11

Vice president, marketing⎯Regional sales manager⎯District manager⎯Sales supervisor represents a(n)

Accepted Answer

A) organization chart. 
B) command hierarchy. 
C) corporate organization. 
D) chain of command. 
E) departmentalization. 
A) organization chart. 
B) command hierarchy. 
C) corporate organization. 
D) chain of command. 
E) departmentalization.

Question 12

The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people is called job

Accepted Answer

A) rotation. 
B) specialization. 
C) enlargement. 
D) enrichment. 
E) organization. 
A) rotation. 
B) specialization. 
C) enlargement. 
D) enrichment. 
E) organization.

Question 13

The inner rites, rituals, heroes, and values of a firm make up its corporate culture.

Accepted Answer

A) True 
 B)False

Question 14

A firm may be departmentalized by function, product, location, and customer. Explain how each method groups jobs into units.

Accepted Answer

Departmentalization by function organize

Question 15

Executives from several departments at Ford Motor Company were brought together recently to discuss the advantages and disadvantages of acquiring Jaguar. This type of committee is known as a(n)

Accepted Answer

A) task force. 
B) standing committee. 
C) liaison committee. 
D) ad hoc committee. 
E) matrix team. 
A) task force. 
B) standing committee. 
C) liaison committee. 
D) ad hoc committee. 
E) matrix team.

Question 16

All large firms maintain complete and detailed organization charts because it is important to maintain a clear line of authority.

Accepted Answer

A) True 
 B)False

Question 17

Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Wanda is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Wanda thinks that the company would be more effective if it were to switch to a new way of organization. For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation. She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do. There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions. Wanda should address all of the following when it comes to organizing the business except

Accepted Answer

A) job design. 
B) regulating behavior. 
C) establishing a chain of command. 
D) departmentalization. 
E) delegation. 
A) job design. 
B) regulating behavior. 
C) establishing a chain of command. 
D) departmentalization. 
E) delegation.

Question 18

General Motors has separate divisions for Chevrolet, Pontiac, Oldsmobile, Buick, and Cadillac. This is an example of departmentalization by

Accepted Answer

A) function. 
B) location. 
C) customer. 
D) product. 
E) model. 
A) function. 
B) location. 
C) customer. 
D) product. 
E) model.

Question 19

Staff managers are part of the chain of command of an organization.

Accepted Answer

A) True 
 B)False

Question 20

A span of control may be wide when

Accepted Answer

A) managers and workers are located far from one another. 
B) a great deal of interaction among levels is needed. 
C) few new problems are expected to arise. 
D) the manager has a lot of work other than managing. 
E) new problems arise frequently. 
A) managers and workers are located far from one another. 
B) a great deal of interaction among levels is needed. 
C) few new problems are expected to arise. 
D) the manager has a lot of work other than managing. 
E) new problems arise frequently.

A benefit of job specialization is that it

Companies like Southwest Airlines and Saturn attribute a great deal of their success to their strong corporate cultures, which is inaccurate. In reality, research has determined that, over time, corporate culture has only a marginal influence on firm performance.

Generally speaking, a narrow span of management implies that the height of the organization will be ; a wide span of management implies that the height of the organization will be .

Discuss several advantages and disadvantages of committees over individuals. Offer examples that you have been a part of or are aware of to emphasize your point.

A consulting manager at SAP America has a very wide span of control. This is probably because the

Managers within a line structure are typically known as staff managers.

The two types of corporate culture that have low levels of sociability among employees are

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

Committees and task forces represent groups within an organization, whereas employee bowling teams and gatherings represent groups.

Vice president, marketing⎯Regional sales manager⎯District manager⎯Sales supervisor represents a(n)

The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people is called job

The inner rites, rituals, heroes, and values of a firm make up its corporate culture.

A firm may be departmentalized by function, product, location, and customer. Explain how each method groups jobs into units.

Executives from several departments at Ford Motor Company were brought together recently to discuss the advantages and disadvantages of acquiring Jaguar. This type of committee is known as a(n)

All large firms maintain complete and detailed organization charts because it is important to maintain a clear line of authority.

General Motors has separate divisions for Chevrolet, Pontiac, Oldsmobile, Buick, and Cadillac. This is an example of departmentalization by

Staff managers are part of the chain of command of an organization.

A span of control may be wide when

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

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Exam 7: Creating a Flexible Organization

A benefit of job specialization is that it

Companies like Southwest Airlines and Saturn attribute a great deal of their success to their strong corporate cultures, which is inaccurate. In reality, research has determined that, over time, corporate culture has only a marginal influence on firm performance.

Generally speaking, a narrow span of management implies that the height of the organization will be ____; a wide span of management implies that the height of the organization will be ____.

Discuss several advantages and disadvantages of committees over individuals. Offer examples that you have been a part of or are aware of to emphasize your point.

A consulting manager at SAP America has a very wide span of control. This is probably because the

Managers within a line structure are typically known as staff managers.

The two types of corporate culture that have low levels of sociability among employees are

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

Committees and task forces represent ____ groups within an organization, whereas employee bowling teams and gatherings represent ____ groups.

Vice president, marketing⎯Regional sales manager⎯District manager⎯Sales supervisor represents a(n)

The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people is called job

The inner rites, rituals, heroes, and values of a firm make up its corporate culture.

A firm may be departmentalized by function, product, location, and customer. Explain how each method groups jobs into units.

Executives from several departments at Ford Motor Company were brought together recently to discuss the advantages and disadvantages of acquiring Jaguar. This type of committee is known as a(n)

All large firms maintain complete and detailed organization charts because it is important to maintain a clear line of authority.

General Motors has separate divisions for Chevrolet, Pontiac, Oldsmobile, Buick, and Cadillac. This is an example of departmentalization by

Staff managers are part of the chain of command of an organization.

A span of control may be wide when

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

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Generally speaking, a narrow span of management implies that the height of the organization will be ; a wide span of management implies that the height of the organization will be .

Committees and task forces represent groups within an organization, whereas employee bowling teams and gatherings represent groups.