Question 1

Which one of the following statements concerning TQM is FALSE?

Accepted Answer

A) Quality is a responsibility to be shared by the entire organization,especially the workers who actually make the product or service. 
B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
C) In TQM,everyone in the organization must share the view that quality is an end in itself. 
D) In TQM,the level of output has the highest priority. 
A) Quality is a responsibility to be shared by the entire organization,especially the workers who actually make the product or service. 
B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
C) In TQM,everyone in the organization must share the view that quality is an end in itself. 
D) In TQM,the level of output has the highest priority.

Question 2

When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of

Accepted Answer

A) value. 
B) support. 
C) style. 
D) psychological impressions. 
A) value. 
B) support. 
C) style. 
D) psychological impressions.

Question 3

Deming's philosophy was that quality was the responsibility of the worker.

Accepted Answer

A) True 
 B)False

Question 4

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.Suppose a sample had 0.04 defective.What would you do?

Accepted Answer

A) Nothing;it appears to be random variation. 
B) Look for assignable causes. 
C) Change z to 2 and take another sample. 
D) Change z to 4 and continue sampling. 
A) Nothing;it appears to be random variation. 
B) Look for assignable causes. 
C) Change z to 2 and take another sample. 
D) Change z to 4 and continue sampling.

Question 5

A measure of the dispersion of observations in a process distribution is called a(n)

Accepted Answer

A) average. 
B) range. 
C) shape. 
D) specification. 
A) average. 
B) range. 
C) shape. 
D) specification.

Question 6

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

Accepted Answer

A) supplemental features. 
B) reliability. 
C) psychological impressions. 
D) durability. 
A) supplemental features. 
B) reliability. 
C) psychological impressions. 
D) durability.

Question 7

Table 6.3
  
-Use the information from Table 6.3.What is the upper control limit (UCL)if the bank were to use z = 2 and a sample size of 100?

Accepted Answer

A) less than or equal to 0.02 
B) greater than 0.02 but less than or equal to 0.04 
C) greater than 0.04 but less than or equal to 0.06 
D) greater than 0.06 
A) less than or equal to 0.02 
B) greater than 0.02 but less than or equal to 0.04 
C) greater than 0.04 but less than or equal to 0.06 
D) greater than 0.06

Question 8

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

The answer of ________ of variation are the purely random,unidentifiable...

Question 9

A process is said to be in statistical control only when the

Accepted Answer

A) process produces output within the specifications. 
B) mean of the output does not change over time. 
C) variance of the output does not change over time. 
D) dimensions of its distribution don't change over time. 
A) process produces output within the specifications. 
B) mean of the output does not change over time. 
C) variance of the output does not change over time. 
D) dimensions of its distribution don't change over time.

Question 10

Problem-solving teams are also called quality circles.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is TRUE?

Accepted Answer

A) If a process is in statistical control,assignable causes of variation should be sought. 
B) If a process is in statistical control,there are no causes of variation. 
C) If a process is out of statistical control,there are only assignable causes of variation. 
D) When assignable causes of variation exist,the process generates different distributions of the quality characteristic over time. 
A) If a process is in statistical control,assignable causes of variation should be sought. 
B) If a process is in statistical control,there are no causes of variation. 
C) If a process is out of statistical control,there are only assignable causes of variation. 
D) When assignable causes of variation exist,the process generates different distributions of the quality characteristic over time.

Question 12

________ costs are incurred in assessing the level of quality attained by the operating system.

Accepted Answer

The answer of ________ costs are incurred in assessing the...

Question 13

Which one of the following statements about total quality management (TQM)is TRUE?

Accepted Answer

A) Total quality management reduces the external failure costs but not the internal failure costs. 
B) Total quality management reduces the internal failure costs but not the external failure costs. 
C) Total quality management means inspectors are responsible for finding out who makes the defects. 
D) In total quality management,workers have the authority to stop a production line if they see quality problems. 
A) Total quality management reduces the external failure costs but not the internal failure costs. 
B) Total quality management reduces the internal failure costs but not the external failure costs. 
C) Total quality management means inspectors are responsible for finding out who makes the defects. 
D) In total quality management,workers have the authority to stop a production line if they see quality problems.

Question 14

Continuous improvement is based on the Japanese concept called Kaizen.

Accepted Answer

A) True 
 B)False

Question 15

________ refers to how well the product or service performs its intended purpose.

Accepted Answer

The answer of ________ refers to how well the product...

Question 16

Working with suppliers to increase the quality of purchased items used to produce a product would be categorized as a prevention cost of quality.

Accepted Answer

A) True 
 B)False

Question 17

Inspection stations

Accepted Answer

A) should never be used in TQM programs. 
B) are only used in manufacturing situations. 
C) should never allow the customer to play a major role in the inspection. 
D) should be located before costly operations or bottleneck operations. 
A) should never be used in TQM programs. 
B) are only used in manufacturing situations. 
C) should never allow the customer to play a major role in the inspection. 
D) should be located before costly operations or bottleneck operations.

Which one of the following statements concerning TQM is FALSE?

When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of

Deming's philosophy was that quality was the responsibility of the worker.

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.Suppose a sample had 0.04 defective.What would you do?

A measure of the dispersion of observations in a process distribution is called a(n)

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

Table 6.3 -Use the information from Table 6.3.What is the upper control limit (UCL)if the bank were to use z = 2 and a sample size of 100?

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

A process is said to be in statistical control only when the

Problem-solving teams are also called quality circles.

Which of the following statements is TRUE?

________ costs are incurred in assessing the level of quality attained by the operating system.

Which one of the following statements about total quality management (TQM)is TRUE?

Continuous improvement is based on the Japanese concept called Kaizen.

________ refers to how well the product or service performs its intended purpose.

Working with suppliers to increase the quality of purchased items used to produce a product would be categorized as a prevention cost of quality.

Inspection stations

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters

Exam 6: Quality and Process Improvement

Which one of the following statements concerning TQM is FALSE?

When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of

Deming's philosophy was that quality was the responsibility of the worker.

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.Suppose a sample had 0.04 defective.What would you do?

A measure of the dispersion of observations in a process distribution is called a(n)

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

Table 6.3 -Use the information from Table 6.3.What is the upper control limit (UCL)if the bank were to use z = 2 and a sample size of 100?

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

A process is said to be in statistical control only when the

Problem-solving teams are also called quality circles.

Which of the following statements is TRUE?

________ costs are incurred in assessing the level of quality attained by the operating system.

Which one of the following statements about total quality management (TQM)is TRUE?

Continuous improvement is based on the Japanese concept called Kaizen.

________ refers to how well the product or service performs its intended purpose.

Working with suppliers to increase the quality of purchased items used to produce a product would be categorized as a prevention cost of quality.

Inspection stations

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters