Question 1

Which of the following can be used to eliminate "common" causes of variation?

Accepted Answer

A) statistical process control 
B) acceptance sampling 
C) traditional statistical techniques 
D) they cannot be eliminated 
A) statistical process control 
B) acceptance sampling 
C) traditional statistical techniques 
D) they cannot be eliminated

Question 2

Quality engineering is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

Accepted Answer

A) True 
 B)False

Question 3

External failure costs arise when a defect is discovered after the customer has received the product or service.

Accepted Answer

A) True 
 B)False

Question 4

One of the quality "gurus" defined quality using the term fitness for use to reflect the importance of understanding quality from the perspective of the customer.Who was this?

Accepted Answer

A) Philip Crosby 
B) Joseph M.Juran 
C) W.Edwards Deming 
D) Walter Shewart 
A) Philip Crosby 
B) Joseph M.Juran 
C) W.Edwards Deming 
D) Walter Shewart

Question 5

"Quality at the source" implies

Accepted Answer

A) less-expensive raw materials. 
B) lower yield losses. 
C) higher rework costs. 
D) more final-test inspectors. 
A) less-expensive raw materials. 
B) lower yield losses. 
C) higher rework costs. 
D) more final-test inspectors.

Question 6

Reliability is the probability that the product will be functional when used.

Accepted Answer

A) True 
 B)False

Question 7

Table 6.4
The manager of Kewpie has recently implemented an attribute-based process control method.The accompanying table shows the results of five different samples of dolls from the five weeks of production after the process control method was implemented.
  
-Assume that the newly implemented control chart has a central line of p = 0.10,with the standard deviation computed from this original value.Assume also that z = 2 is used for defining the control limits and sample sizes of 100 dolls.What can be said about the doll-making process based on the first five weeks of experience from Table 6.4?

Accepted Answer

A) The process is in control. 
B) The process is out of control. 
C) More information should be collected. 
D) The process is capable. 
A) The process is in control. 
B) The process is out of control. 
C) More information should be collected. 
D) The process is capable.

Question 8

________ teams are composed of a small group of employees that work together to produce a major portion,or sometimes all,of a project or service.

Accepted Answer

The answer of ________ teams are composed of a small...

Question 9

Quality function deployment is a means of translating customer requirements into the appropriate technical requirements at each stage of product or service development and during production.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is TRUE?

Accepted Answer

A) A process can be out of statistical control but still exhibit process capability. 
B) Process capability refers to the ability to meet a product's design specifications. 
C) A process in statistical control necessarily exhibits process capability. 
D) Process capability can be determined for manufactured products only,not services. 
A) A process can be out of statistical control but still exhibit process capability. 
B) Process capability refers to the ability to meet a product's design specifications. 
C) A process in statistical control necessarily exhibits process capability. 
D) Process capability can be determined for manufactured products only,not services.

Question 11

Psychological impressions are considered one aspect of quality because customers can get upset with

Accepted Answer

A) misleading advertising. 
B) poor craftsmanship. 
C) discourteous employees. 
D) slow responses to warranty claims. 
A) misleading advertising. 
B) poor craftsmanship. 
C) discourteous employees. 
D) slow responses to warranty claims.

Question 12

Four major costs categories are associated with total quality management.Which one of the following is NOT one of those cost categories?

Accepted Answer

A) internal failure cost 
B) external failure cost 
C) prevention cost 
D) correction cost 
A) internal failure cost 
B) external failure cost 
C) prevention cost 
D) correction cost

Question 13

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process.When the process is in control,it averages 11 defects per bolt.If a 3-sigma control limit is desired,what is the lower control limit?

Accepted Answer

A) less than or equal to 0 
B) greater than 0 but less than or equal to 1 
C) greater than 1 but less than or equal to 2 
D) greater than 2 
A) less than or equal to 0 
B) greater than 0 but less than or equal to 1 
C) greater than 1 but less than or equal to 2 
D) greater than 2

Question 14

Special-purpose teams take worker participation to its highest level.

Accepted Answer

A) True 
 B)False

Question 15

Which one of the following statements relating to quality is TRUE?

Accepted Answer

A) Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
B) A distribution of sample means has more variance than the process distribution itself. 
C) The distribution of sample means can be approximated by the normal distribution. 
D) Sampling is a better approach (than 100 percent inspection)when the cost of accepting a defective item is very high. 
A) Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
B) A distribution of sample means has more variance than the process distribution itself. 
C) The distribution of sample means can be approximated by the normal distribution. 
D) Sampling is a better approach (than 100 percent inspection)when the cost of accepting a defective item is very high.

Question 16

Which of the following statements about total quality management is FALSE?

Accepted Answer

A) Total quality management involves all employees in an organization. 
B) The quality control department,not workers,has primary responsibility for quality reliability. 
C) Workers have the authority to stop a production line if they see quality problems. 
D) Quality reliability has a higher priority than does the level of output. 
A) Total quality management involves all employees in an organization. 
B) The quality control department,not workers,has primary responsibility for quality reliability. 
C) Workers have the authority to stop a production line if they see quality problems. 
D) Quality reliability has a higher priority than does the level of output.

Question 17

The aspect of high-performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ________.

Accepted Answer

The answer of The aspect of high-performance design that concerns...

Question 18

Which one of the following statements about quality is generally FALSE?

Accepted Answer

A) An example of a "support" quality of service is the number of errors in a bank statement. 
B) Production workers,rather than management,must shoulder all of the responsibility for good quality. 
C) Internal to a manufacturing organization,quality usually means conformance to specifications. 
D) Consumer perceptions of quality may be influenced by different factors at different stages in the buying process. 
A) An example of a "support" quality of service is the number of errors in a bank statement. 
B) Production workers,rather than management,must shoulder all of the responsibility for good quality. 
C) Internal to a manufacturing organization,quality usually means conformance to specifications. 
D) Consumer perceptions of quality may be influenced by different factors at different stages in the buying process.

Question 19

Which one of the following statements regarding customers' definition of quality is FALSE?

Accepted Answer

A) Conformance to specifications is not a concern for a service provider because no tangible product is produced. 
B) Customers consider how well a product serves its intended purpose at a price they are willing to buy. 
C) Consumers consider various aspects of quality such as value,service support,and psychological impressions. 
D) Consumers may change their perception of quality. 
A) Conformance to specifications is not a concern for a service provider because no tangible product is produced. 
B) Customers consider how well a product serves its intended purpose at a price they are willing to buy. 
C) Consumers consider various aspects of quality such as value,service support,and psychological impressions. 
D) Consumers may change their perception of quality.

Question 20

In SPC,the distribution of sample means

Accepted Answer

A) can be approximated by the normal distribution. 
B) will have greater variability than the process distribution. 
C) will always have a mean greater than the process distribution because of the sample size. 
D) cannot be used for control charts because the variability is understated. 
A) can be approximated by the normal distribution. 
B) will have greater variability than the process distribution. 
C) will always have a mean greater than the process distribution because of the sample size. 
D) cannot be used for control charts because the variability is understated.

Exam 6: Quality and Process Improvement

Which of the following can be used to eliminate "common" causes of variation?

Quality engineering is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

External failure costs arise when a defect is discovered after the customer has received the product or service.

One of the quality "gurus" defined quality using the term fitness for use to reflect the importance of understanding quality from the perspective of the customer.Who was this?

"Quality at the source" implies

Reliability is the probability that the product will be functional when used.

________ teams are composed of a small group of employees that work together to produce a major portion,or sometimes all,of a project or service.

Quality function deployment is a means of translating customer requirements into the appropriate technical requirements at each stage of product or service development and during production.

Which of the following statements is TRUE?

Psychological impressions are considered one aspect of quality because customers can get upset with

Four major costs categories are associated with total quality management.Which one of the following is NOT one of those cost categories?

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process.When the process is in control,it averages 11 defects per bolt.If a 3-sigma control limit is desired,what is the lower control limit?

Special-purpose teams take worker participation to its highest level.

Which one of the following statements relating to quality is TRUE?

Which of the following statements about total quality management is FALSE?

The aspect of high-performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ________.

Which one of the following statements about quality is generally FALSE?

Which one of the following statements regarding customers' definition of quality is FALSE?

In SPC,the distribution of sample means

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters