Question 1

Products never have more than one defect per unit.

Accepted Answer

A) True 
 B)False

Question 2

Table 6.4
The manager of Kewpie has recently implemented an attribute-based process control method.The accompanying table shows the results of five different samples of dolls from the five weeks of production after the process control method was implemented.
  
-Use the information in Table 6.4.The manager of Kewpie has decided to redesign the process control method (both central line and control limits)based on just the data from weeks 1-5.What is the new UCL? (Assume z = 2)

Accepted Answer

A) less than or equal to 0.15 
B) greater than 0.15 but less than or equal to 0.19 
C) greater than 0.19 but less than or equal to 0.23 
D) greater than 0.23 
A) less than or equal to 0.15 
B) greater than 0.15 but less than or equal to 0.19 
C) greater than 0.19 but less than or equal to 0.23 
D) greater than 0.23

Question 3

The upper and lower specification limits for a component are 0.150 cm.and 0.120 cm. ,respectively.The process standard deviation is 0.003 cm.and the process average is 0.138 cm.What conclusion can be drawn?

Accepted Answer

A) The process is capable. 
B) The process average is out of statistical control. 
C) The process is not capable. 
D) The specifications should be changed to 0.141 and 0.135,respectively. 
A) The process is capable. 
B) The process average is out of statistical control. 
C) The process is not capable. 
D) The specifications should be changed to 0.141 and 0.135,respectively.

Question 4

External customers are those who ________ the product or service.

Accepted Answer

The answer of External customers are those who ________ the...

Question 5

Which one of the following statements is a key feature of total quality management (TQM)?

Accepted Answer

A) Quality is primarily the responsibility of all employees in the organization. 
B) Quality is primarily the responsibility of the quality control department. 
C) Quality is primarily the responsibility of the production department. 
D) Quality is primarily the responsibility of top management. 
A) Quality is primarily the responsibility of all employees in the organization. 
B) Quality is primarily the responsibility of the quality control department. 
C) Quality is primarily the responsibility of the production department. 
D) Quality is primarily the responsibility of top management.

Question 6

________ costs result from defects that are discovered during the production of a product or service.

Accepted Answer

The answer of ________ costs result from defects that are...

Question 7

________ are small groups of supervisors and employees who meet to identify,analyze,and solve production and quality problems.

Accepted Answer

Problem-so

Question 8

The philosophy behind problem-solving teams is that the people who are directly responsible for making the product or providing the service will be best able to consider ways to solve a problem.

Accepted Answer

A) True 
 B)False

Question 9

is always equal to,or greater than   .

Accepted Answer

A) True 
 B)False

Question 10

Purely random,unidentifiable sources of variation that are unavoidable with an existing process make it impossible to apply statistical process control techniques.

Accepted Answer

A) True 
 B)False

Question 11

What are the key factors for controlling supplier quality?

Accepted Answer

A) location and number of supplies 
B) amount of annual purchases and order sizes 
C) specification management and the buyer's approach 
D) choice of statistical quality control techniques 
A) location and number of supplies 
B) amount of annual purchases and order sizes 
C) specification management and the buyer's approach 
D) choice of statistical quality control techniques

Question 12

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

Accepted Answer

A) F.W.Taylor 
B) Philip Crosby 
C) Joseph M.Juran 
D) W.Edwards Deming 
A) F.W.Taylor 
B) Philip Crosby 
C) Joseph M.Juran 
D) W.Edwards Deming

Question 13

Table 6.1
Factors for Calculating Three-Sigma Limits for the   -chart and R-chart
   Source: 1950 Manual on Quality Control of Materials,copyright
American Society for Testing Materials.Reprinted with permission.
-A milling operation has historically produced an average thickness of 0.005 inch with an average range of 0.0015 inch.Currently,the first three items from each batch of 20 are inspected.Use Table 6.1.The quality control manager has recommended inspecting the first 3 and the last 3 items.(a sample of 6)from each batch of 20.What is the value of the UCL   ?

Accepted Answer

A) less than or equal to 0.0030 
B) greater than 0.0030 but less than or equal to 0.0049 
C) greater than 0.0049 but less than or equal to 0.0069 
D) greater than 0.0069 
A) less than or equal to 0.0030 
B) greater than 0.0030 but less than or equal to 0.0049 
C) greater than 0.0049 but less than or equal to 0.0069 
D) greater than 0.0069

Question 14

One part of the sampling plan specifies the time between successive samples.

Accepted Answer

A) True 
 B)False

Question 15

In applying quality control charts,assignable causes of variation are evident when a sample statistic falls outside the UCL and LCL.

Accepted Answer

A) True 
 B)False

Question 16

A new product has been designed with three modules.Extensive testing of each module resulted in the following reliabilities: 0.999,0.998,and 0.995.What is the reliability of the product?

Accepted Answer

A) less than or equal to 0.993 
B) greater than 0.993 but less than or equal to 0.994 
C) greater than 0.994 but less than or equal to 0.995 
D) greater than 0.995 
A) less than or equal to 0.993 
B) greater than 0.993 but less than or equal to 0.994 
C) greater than 0.994 but less than or equal to 0.995 
D) greater than 0.995

Question 17

Internal failure costs result from defects that are discovered after the production of a service or product.

Accepted Answer

A) True 
 B)False

Question 18

One way to achieve employee involvement is through the use of teams.

Accepted Answer

A) True 
 B)False

Question 19

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a

Accepted Answer

A) checklist. 
B) cause-and-effect diagram. 
C) Pareto chart. 
D) scatter diagram. 
A) checklist. 
B) cause-and-effect diagram. 
C) Pareto chart. 
D) scatter diagram.

Question 20

The International Standard ISO 26000:2010 produced a guidance document for social responsibility.

Accepted Answer

A) True 
 B)False

Products never have more than one defect per unit.

The upper and lower specification limits for a component are 0.150 cm.and 0.120 cm. ,respectively.The process standard deviation is 0.003 cm.and the process average is 0.138 cm.What conclusion can be drawn?

External customers are those who ________ the product or service.

Which one of the following statements is a key feature of total quality management (TQM)?

________ costs result from defects that are discovered during the production of a product or service.

________ are small groups of supervisors and employees who meet to identify,analyze,and solve production and quality problems.

The philosophy behind problem-solving teams is that the people who are directly responsible for making the product or providing the service will be best able to consider ways to solve a problem.

is always equal to,or greater than .

Purely random,unidentifiable sources of variation that are unavoidable with an existing process make it impossible to apply statistical process control techniques.

What are the key factors for controlling supplier quality?

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

One part of the sampling plan specifies the time between successive samples.

In applying quality control charts,assignable causes of variation are evident when a sample statistic falls outside the UCL and LCL.

A new product has been designed with three modules.Extensive testing of each module resulted in the following reliabilities: 0.999,0.998,and 0.995.What is the reliability of the product?

Internal failure costs result from defects that are discovered after the production of a service or product.

One way to achieve employee involvement is through the use of teams.

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a

The International Standard ISO 26000:2010 produced a guidance document for social responsibility.

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters

Exam 6: Quality and Process Improvement

Products never have more than one defect per unit.

The upper and lower specification limits for a component are 0.150 cm.and 0.120 cm. ,respectively.The process standard deviation is 0.003 cm.and the process average is 0.138 cm.What conclusion can be drawn?

External customers are those who ________ the product or service.

Which one of the following statements is a key feature of total quality management (TQM)?

________ costs result from defects that are discovered during the production of a product or service.

________ are small groups of supervisors and employees who meet to identify,analyze,and solve production and quality problems.

The philosophy behind problem-solving teams is that the people who are directly responsible for making the product or providing the service will be best able to consider ways to solve a problem.

is always equal to,or greater than .

Purely random,unidentifiable sources of variation that are unavoidable with an existing process make it impossible to apply statistical process control techniques.

What are the key factors for controlling supplier quality?

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

One part of the sampling plan specifies the time between successive samples.

In applying quality control charts,assignable causes of variation are evident when a sample statistic falls outside the UCL and LCL.

A new product has been designed with three modules.Extensive testing of each module resulted in the following reliabilities: 0.999,0.998,and 0.995.What is the reliability of the product?

Internal failure costs result from defects that are discovered after the production of a service or product.

One way to achieve employee involvement is through the use of teams.

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a

The International Standard ISO 26000:2010 produced a guidance document for social responsibility.

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters