Question 1

Benchmarking involves four basic steps,which are

Accepted Answer

A) plan,do,check,and act. 
B) planning,analysis,integration,and action. 
C) search,check,systematize,and act. 
D) find,do,change,and calibrate. 
A) plan,do,check,and act. 
B) planning,analysis,integration,and action. 
C) search,check,systematize,and act. 
D) find,do,change,and calibrate.

Question 2

Process capability can be addressed when

Accepted Answer

A) assignable causes are present. 
B) a process is in statistical control. 
C) a process is in statistical control but assignable causes are present. 
D) the nominal value equals the tolerance regardless of assignable causes. 
A) assignable causes are present. 
B) a process is in statistical control. 
C) a process is in statistical control but assignable causes are present. 
D) the nominal value equals the tolerance regardless of assignable causes.

Question 3

ISO 9000 standards

Accepted Answer

A) are a systematic procedure for measuring the performance of a firm's products,services and processes relative to industry leaders. 
B) are a family of standards that govern the way that quality is managed and documented within an organization. 
C) are statistical process control methods used to identify assignable causes of variation. 
D) require participating companies to keep track of their raw materials use and their generation,treatment and disposal of hazardous wastes. 
A) are a systematic procedure for measuring the performance of a firm's products,services and processes relative to industry leaders. 
B) are a family of standards that govern the way that quality is managed and documented within an organization. 
C) are statistical process control methods used to identify assignable causes of variation. 
D) require participating companies to keep track of their raw materials use and their generation,treatment and disposal of hazardous wastes.

Question 4

Deming argued that 85% of quality problems could be directly attributed to employees based on mistakes made by not following the instructions of management.

Accepted Answer

A) True 
 B)False

Question 5

Fitness for use refers to how well the product or service performs its intended purpose.

Accepted Answer

A) True 
 B)False

Question 6

An example of an internal failure cost would be warranty cost.

Accepted Answer

A) True 
 B)False

Question 7

Which one of the following statements about benchmarking is TRUE?

Accepted Answer

A) Benchmarking is only useful when a company compares itself against other companies. 
B) Because of the power of benchmarking,specific plans of action are not necessary. 
C) Benchmarking is the same as the plan-do-check-act cycle in continuous improvement. 
D) Benchmarking focuses on setting quantitative goals for continuous improvement. 
A) Benchmarking is only useful when a company compares itself against other companies. 
B) Because of the power of benchmarking,specific plans of action are not necessary. 
C) Benchmarking is the same as the plan-do-check-act cycle in continuous improvement. 
D) Benchmarking focuses on setting quantitative goals for continuous improvement.

Question 8

Whose teachings regarding quality management emphasized the role of project teams to achieve periodic "breakthrough" improvements that provide dramatic gains to address chronic quality problems?

Accepted Answer

A) F.W.Taylor 
B) Philip Crosby 
C) Joseph M.Juran 
D) W.Edwards Deming 
A) F.W.Taylor 
B) Philip Crosby 
C) Joseph M.Juran 
D) W.Edwards Deming

Question 9

Once a process is in statistical control,SPC techniques detect the onset of assignable causes of variation so that they can be eliminated.

Accepted Answer

A) True 
 B)False

Question 10

A company is interested in monitoring the number of complaints per 100 customers.An appropriate control chart would be

Accepted Answer

A)    -chart. 
B) p-chart. 
C) c-chart. 
D) R-chart. 
A)    -chart. 
B) p-chart. 
C) c-chart. 
D) R-chart.

Question 11

Which one of the following statements about TQM is FALSE?

Accepted Answer

A) Quality is a responsibility to be shared by the entire organization,especially the workers who actually make the product or service. 
B) TQM programs generally result in an increase in quality inspectors so that no defects are passed along to the customer. 
C) In TQM,everyone in the organization must share the view that quality is an end in itself. 
D) In TQM,quality consistency has a higher priority than the level of output. 
A) Quality is a responsibility to be shared by the entire organization,especially the workers who actually make the product or service. 
B) TQM programs generally result in an increase in quality inspectors so that no defects are passed along to the customer. 
C) In TQM,everyone in the organization must share the view that quality is an end in itself. 
D) In TQM,quality consistency has a higher priority than the level of output.

Question 12

At which of the following levels will the cost of detecting product defects be the highest?

Accepted Answer

A) customer 
B) process 
C) final testing 
D) raw material 
A) customer 
B) process 
C) final testing 
D) raw material

Question 13

The manufacturing of compact disks requires four steps.The reliabilities of the steps are 0.80,0.85,0.95,and 0.90 respectively.What is the reliability of the process to produce a good compact disk?

Accepted Answer

A) less than or equal to 0.45 
B) greater than 0.45 but less than or equal to 0.50 
C) greater than 0.50 but less than or equal to 0.55 
D) greater than 0.55 
A) less than or equal to 0.45 
B) greater than 0.45 but less than or equal to 0.50 
C) greater than 0.50 but less than or equal to 0.55 
D) greater than 0.55

Question 14

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

Accepted Answer

The answer of A(n)________ is a time-ordered diagram that is...

Question 15

The ________ is a cycle used by firms actively engaged in continuous improvement to train their work teams in problem solving.

Accepted Answer

plan-do-ch

Question 16

Which one of the following is part of prevention costs?

Accepted Answer

A) the costs of quality audits 
B) the costs resulting from yield losses 
C) the costs of improving process design and product design 
D) the costs of lawsuits from injury from use of the product 
A) the costs of quality audits 
B) the costs resulting from yield losses 
C) the costs of improving process design and product design 
D) the costs of lawsuits from injury from use of the product

Question 17

A process is said to be in statistical control when ________,________,and ________ of its distribution does not change over time.

Accepted Answer

location,s

Question 18

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

Accepted Answer

The answer of A(n)________ is a bar chart on which...

Question 19

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

Accepted Answer

The answer of ________ is a continuous,systematic procedure that measures...

Question 20

Quality function deployment (QFD)is a key to improving quality through TQM because

Accepted Answer

A) it is a method to optimally locate inspection stations in a manufacturing plant. 
B) it strategically positions the quality function in an organization chart. 
C) it advocates functional silos for greater efficiency. 
D) it is a means of translating customer requirements into the appropriate technical requirements of a product or service. 
A) it is a method to optimally locate inspection stations in a manufacturing plant. 
B) it strategically positions the quality function in an organization chart. 
C) it advocates functional silos for greater efficiency. 
D) it is a means of translating customer requirements into the appropriate technical requirements of a product or service.

Exam 6: Quality and Process Improvement

Benchmarking involves four basic steps,which are

Process capability can be addressed when

ISO 9000 standards

Deming argued that 85% of quality problems could be directly attributed to employees based on mistakes made by not following the instructions of management.

Fitness for use refers to how well the product or service performs its intended purpose.

An example of an internal failure cost would be warranty cost.

Which one of the following statements about benchmarking is TRUE?

Whose teachings regarding quality management emphasized the role of project teams to achieve periodic "breakthrough" improvements that provide dramatic gains to address chronic quality problems?

Once a process is in statistical control,SPC techniques detect the onset of assignable causes of variation so that they can be eliminated.

A company is interested in monitoring the number of complaints per 100 customers.An appropriate control chart would be

Which one of the following statements about TQM is FALSE?

At which of the following levels will the cost of detecting product defects be the highest?

The manufacturing of compact disks requires four steps.The reliabilities of the steps are 0.80,0.85,0.95,and 0.90 respectively.What is the reliability of the process to produce a good compact disk?

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

The ________ is a cycle used by firms actively engaged in continuous improvement to train their work teams in problem solving.

Which one of the following is part of prevention costs?

A process is said to be in statistical control when ________,________,and ________ of its distribution does not change over time.

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

Quality function deployment (QFD)is a key to improving quality through TQM because

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters

A process is said to be in statistical control when ,,and of its distribution does not change over time.