Question 1

The Deming wheel depicts a cycle with the following four steps: ________,________,________,and ________.

Accepted Answer

The answer of The Deming wheel depicts a cycle with...

Question 2

The "hub" or centre of the TQM Wheel is customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 3

A manager of a fiberglass molding operation suspects that the number of defects is related to the number of total units produced of a particular product.A tool most useful in this analysis would be a

Accepted Answer

A) checklist. 
B) cause-and-effect diagram. 
C) Pareto chart. 
D) scatter diagram. 
A) checklist. 
B) cause-and-effect diagram. 
C) Pareto chart. 
D) scatter diagram.

Question 4

A machine that produces more lighter than heavier boxes has a process distribution that is

Accepted Answer

A) above average. 
B) capable. 
C) skewed. 
D) symmetric. 
A) above average. 
B) capable. 
C) skewed. 
D) symmetric.

Question 5

________ is the application of statistical techniques to determine whether the output of a process conforms to the product or service design.

Accepted Answer

Statistica

Question 6

________ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development and production.

Accepted Answer

Quality fu

Question 7

Statistical process control (SPC)is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

Accepted Answer

A) True 
 B)False

Question 8

Continuous improvement is a philosophy that

Accepted Answer

A) waits until a big problem occurs,then systemically solves it. 
B) ensures there are plenty of quality inspectors to find areas for improvement. 
C) is based on the belief that the people most closely associated with an operation are in the best position to identify changes that should be made. 
D) encourages the use of statistical process control specialists to reduce the need for employees to learn complicated statistical methods. 
A) waits until a big problem occurs,then systemically solves it. 
B) ensures there are plenty of quality inspectors to find areas for improvement. 
C) is based on the belief that the people most closely associated with an operation are in the best position to identify changes that should be made. 
D) encourages the use of statistical process control specialists to reduce the need for employees to learn complicated statistical methods.

Question 9

In the plan-do-check-act cycle,the do refers to the team analyzing the data collected.

Accepted Answer

A) True 
 B)False

Question 10

A(n)________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Accepted Answer

The answer of A(n)________ is a form used to record...

Question 11

Which one of the following is a direct effect of high scrap levels?

Accepted Answer

A) shorter lead times 
B) reduced need for capacity 
C) lower inventory levels 
D) loss of material 
A) shorter lead times 
B) reduced need for capacity 
C) lower inventory levels 
D) loss of material

Question 12

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an   -chart with a sample size of 10 and 3 sigma limits.The UCL for the chart would be

Accepted Answer

A) less than or equal to 3.30. 
B) greater than 3.30 but less than or equal to 3.40. 
C) greater than 3.40 but less than or equal to 3.50. 
D) greater than 3.50. 
A) less than or equal to 3.30. 
B) greater than 3.30 but less than or equal to 3.40. 
C) greater than 3.40 but less than or equal to 3.50. 
D) greater than 3.50.

Question 13

A service requires three steps.At each step there is the chance that something will go wrong.The reliabilities of each step are 0.70,0.90,and 0.98.What is the reliability of the total service?

Accepted Answer

A) less than or equal to 0.55 
B) greater than 0.55 but less than or equal to 0.60 
C) greater than 0.60 but less than or equal to 0.65 
D) greater than 0.65 
A) less than or equal to 0.55 
B) greater than 0.55 but less than or equal to 0.60 
C) greater than 0.60 but less than or equal to 0.65 
D) greater than 0.65

Question 14

If the quality level is increased by taking steps to prevent defects before they happen,which one of the following statements is TRUE?

Accepted Answer

A) Prevention costs increase. 
B) Appraisal costs increase. 
C) Internal failure costs increase. 
D) External failure costs increase. 
A) Prevention costs increase. 
B) Appraisal costs increase. 
C) Internal failure costs increase. 
D) External failure costs increase.

Question 15

Which one of the following statements is TRUE?

Accepted Answer

A) No two products are exactly alike because the processes that produce them contain many sources of variation,even if the process is a machine. 
B) With due diligence,variation in a process can be completely eliminated. 
C) SPC and TQM are two competing techniques for quality control. 
D) Common causes of variation are those factors that can be identified as commonly occurring at a particular process. 
A) No two products are exactly alike because the processes that produce them contain many sources of variation,even if the process is a machine. 
B) With due diligence,variation in a process can be completely eliminated. 
C) SPC and TQM are two competing techniques for quality control. 
D) Common causes of variation are those factors that can be identified as commonly occurring at a particular process.

Question 16

Which one of the following statements is TRUE?

Accepted Answer

A) Appraisal costs decrease as quality level decreases. 
B) Appraisal costs increase as quality consistency increases. 
C) Appraisal costs increase as quality consistency decreases. 
D) Appraisal costs increase as quality level increases. 
A) Appraisal costs decrease as quality level decreases. 
B) Appraisal costs increase as quality consistency increases. 
C) Appraisal costs increase as quality consistency decreases. 
D) Appraisal costs increase as quality level increases.

Question 17

Which one of the following statements is TRUE?

Accepted Answer

A) Nothing can be done to completely eliminate variation in process output. 
B) SPC and TQM are one and the same thing. 
C) Assignable causes of variation are purely random factors that can be assigned to a particular process. 
D) Common cause of variation are those factors that can be identified as commonly occurring at a particular process. 
A) Nothing can be done to completely eliminate variation in process output. 
B) SPC and TQM are one and the same thing. 
C) Assignable causes of variation are purely random factors that can be assigned to a particular process. 
D) Common cause of variation are those factors that can be identified as commonly occurring at a particular process.

Question 18

A(n)________ specifies the sample size,the time between successive samples,and decision rules that determine when action should be taken.

Accepted Answer

The answer of A(n)________ specifies the sample size,the time between...

Question 19

Samples of 2000 were taken from an encoding machine at a bank over a five-week period.Management is willing to use the historical average for the central line of the chart.   Which one of the following would be the limits for an attribute control chart with z = 2?

Accepted Answer

A) UCL > 0.010 and LCL > 0.001 B) UCL > 0.010 and LCL 0.001 D) UCL < 0.010 and LCL < 0.001 A) UCL > 0.010 and LCL > 0.001 B) UCL > 0.010 and LCL 0.001 D) UCL < 0.010 and LCL < 0.001

Question 20

A process is said to be in statistical control when the location,spread,or shape of its distribution changes over time.

Accepted Answer

A) True 
 B)False

Exam 6: Quality and Process Improvement

The Deming wheel depicts a cycle with the following four steps: ________,________,________,and ________.

The "hub" or centre of the TQM Wheel is customer satisfaction.

A manager of a fiberglass molding operation suspects that the number of defects is related to the number of total units produced of a particular product.A tool most useful in this analysis would be a

A machine that produces more lighter than heavier boxes has a process distribution that is

________ is the application of statistical techniques to determine whether the output of a process conforms to the product or service design.

________ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development and production.

Statistical process control (SPC)is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

Continuous improvement is a philosophy that

In the plan-do-check-act cycle,the do refers to the team analyzing the data collected.

A(n)________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Which one of the following is a direct effect of high scrap levels?

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an -chart with a sample size of 10 and 3 sigma limits.The UCL for the chart would be

A service requires three steps.At each step there is the chance that something will go wrong.The reliabilities of each step are 0.70,0.90,and 0.98.What is the reliability of the total service?

If the quality level is increased by taking steps to prevent defects before they happen,which one of the following statements is TRUE?

Which one of the following statements is TRUE?

Which one of the following statements is TRUE?

Which one of the following statements is TRUE?

A(n)________ specifies the sample size,the time between successive samples,and decision rules that determine when action should be taken.

Samples of 2000 were taken from an encoding machine at a bank over a five-week period.Management is willing to use the historical average for the central line of the chart. Which one of the following would be the limits for an attribute control chart with z = 2?

A process is said to be in statistical control when the location,spread,or shape of its distribution changes over time.

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters

The Deming wheel depicts a cycle with the following four steps: ,,,and .