Question 1

Which one of the following statements about TQM is FALSE?

Accepted Answer

A) Quality is the responsibility of the quality control department. 
B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
C) In TQM,everyone in the organization must share the view that quality is an end in itself. 
D) In TQM,quality consistency has a higher priority than the level of output. 
A) Quality is the responsibility of the quality control department. 
B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee. 
C) In TQM,everyone in the organization must share the view that quality is an end in itself. 
D) In TQM,quality consistency has a higher priority than the level of output.

Question 2

The UCL and LCL for an   -chart are 25 and 15 respectively.The central line is 20,and the process variability is considered to be in statistical control.The results of the next six sample means are 18,23,17,21,24,and 16.What should you do?

Accepted Answer

A) Nothing;the process is in control. 
B) Explore the assignable causes because the second and fifth samples are above the mean. 
C) Explore the assignable causes because there is a run. 
D) Explore the assignable causes because there is a trend. 
A) Nothing;the process is in control. 
B) Explore the assignable causes because the second and fifth samples are above the mean. 
C) Explore the assignable causes because there is a run. 
D) Explore the assignable causes because there is a trend.

Question 3

Six sigma is a comprehensive and flexible system for achieving,sustaining,and maximizing business success by minimizing defects and variability in processes.

Accepted Answer

A) True 
 B)False

Question 4

The advantage of variable measurements is that they can be quickly counted compared to attribute measurements.

Accepted Answer

A) True 
 B)False

Question 5

Which one of the following statements about quality control is TRUE?

Accepted Answer

A) Measurement by attributes is a simple yes or no decision. 
B) Complete inspection is used when inspection cost is high. 
C) Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection. 
D) Measurement by variables is often used when the quality specifications are complex. 
A) Measurement by attributes is a simple yes or no decision. 
B) Complete inspection is used when inspection cost is high. 
C) Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection. 
D) Measurement by variables is often used when the quality specifications are complex.

Question 6

The upper and lower specifications for a service are 10 min.and 8 min. ,respectively.The process standard deviation is 0.25 min.and the process average is 9 min.What conclusion can be drawn?

Accepted Answer

A) The process is not capable because the process average is out of control. 
B) The process is not capable because the process variability is too great. 
C) The process is capable. 
D) The specifications should be changed to 9.75 and 8.25,respectively. 
A) The process is not capable because the process average is out of control. 
B) The process is not capable because the process variability is too great. 
C) The process is capable. 
D) The specifications should be changed to 9.75 and 8.25,respectively.

Question 7

________ published a book titled Quality is Free which stressed the principle that the trade-off between tolerating versus preventing poor quality should always favour prevention and improvement.

Accepted Answer

The answer of ________ published a book titled Quality is...

Question 8

Which one of the following is considered to be an appraisal cost?

Accepted Answer

A) cost of quality audits 
B) cost of supplier programs 
C) cost of rework 
D) cost of process design 
A) cost of quality audits 
B) cost of supplier programs 
C) cost of rework 
D) cost of process design

Question 9

A control chart is a time-ordered diagram that is used to determine whether observed variations are abnormal.

Accepted Answer

A) True 
 B)False

Question 10

________ believed that continuous improvement,hands-on management,and training are fundamental to achieving excellence in quality.

Accepted Answer

The answer of ________ believed that continuous improvement,hands-on management,and training...

Question 11

________ argued that 85% of quality problems can be attributed to managers or the systems they put in place.

Accepted Answer

The answer of ________ argued that 85% of quality problems...

Question 12

________ philosophy was that quality is the responsibility of management.

Accepted Answer

The answer of ________ philosophy was that quality is the...

Question 13

The most thorough approach to inspection is to inspect each product or service at each stage of the process for quality;this is called ________.

Accepted Answer

The answer of The most thorough approach to inspection is...

Question 14

"Conformance to specifications" implies that

Accepted Answer

A) there is no need to scrap or rework any product because it always meets specifications. 
B) quality standards are specified for products or services. 
C) quality performance is measured by the product's value. 
D) quality level will be high. 
A) there is no need to scrap or rework any product because it always meets specifications. 
B) quality standards are specified for products or services. 
C) quality performance is measured by the product's value. 
D) quality level will be high.

Question 15

A(n)________ is a diagram that relates a key quality problem to its potential causes.

Accepted Answer

cause-and-

Question 16

________ is an approach to teamwork that moves responsibility for decision farther down the organizational chart--to the level of the employee actually doing the job.

Accepted Answer

Employee e

Question 17

Common causes of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

A) True 
 B)False

Question 18

________ means that customers expect the product or services they buy to meet or exceed certain advertised levels of performance.

Accepted Answer

Conformanc

Question 19

Which one of the following statements about total quality management is TRUE?

Accepted Answer

A) The consumer's perception of quality does not depend on psychological impressions. 
B) Although poor quality increases overall costs,studies have failed to find any correlation between quality and market share. 
C) Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality. 
D) Quality prevention is concerned with detection of quality errors,whereas quality control is concerned with both the detection and prevention of quality problems. 
A) The consumer's perception of quality does not depend on psychological impressions. 
B) Although poor quality increases overall costs,studies have failed to find any correlation between quality and market share. 
C) Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality. 
D) Quality prevention is concerned with detection of quality errors,whereas quality control is concerned with both the detection and prevention of quality problems.

Question 20

The upper limit and lower specifications for a service are 5.0 min.and 3.0 min. ,respectively.The process standard deviation is 0.4 min.and the process average is 4.0 min.What conclusion can be drawn?

Accepted Answer

A) The process is capable. 
B) No out-of-spec.services will be performed. 
C) The process is not capable. 
D) The specifications should be changed to 4.2 and 3.8 respectively. 
A) The process is capable. 
B) No out-of-spec.services will be performed. 
C) The process is not capable. 
D) The specifications should be changed to 4.2 and 3.8 respectively.

Exam 6: Quality and Process Improvement

Which one of the following statements about TQM is FALSE?

The UCL and LCL for an -chart are 25 and 15 respectively.The central line is 20,and the process variability is considered to be in statistical control.The results of the next six sample means are 18,23,17,21,24,and 16.What should you do?

Six sigma is a comprehensive and flexible system for achieving,sustaining,and maximizing business success by minimizing defects and variability in processes.

The advantage of variable measurements is that they can be quickly counted compared to attribute measurements.

Which one of the following statements about quality control is TRUE?

The upper and lower specifications for a service are 10 min.and 8 min. ,respectively.The process standard deviation is 0.25 min.and the process average is 9 min.What conclusion can be drawn?

________ published a book titled Quality is Free which stressed the principle that the trade-off between tolerating versus preventing poor quality should always favour prevention and improvement.

Which one of the following is considered to be an appraisal cost?

A control chart is a time-ordered diagram that is used to determine whether observed variations are abnormal.

________ believed that continuous improvement,hands-on management,and training are fundamental to achieving excellence in quality.

________ argued that 85% of quality problems can be attributed to managers or the systems they put in place.

________ philosophy was that quality is the responsibility of management.

The most thorough approach to inspection is to inspect each product or service at each stage of the process for quality;this is called ________.

"Conformance to specifications" implies that

A(n)________ is a diagram that relates a key quality problem to its potential causes.

________ is an approach to teamwork that moves responsibility for decision farther down the organizational chart--to the level of the employee actually doing the job.

Common causes of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

________ means that customers expect the product or services they buy to meet or exceed certain advertised levels of performance.

Which one of the following statements about total quality management is TRUE?

The upper limit and lower specifications for a service are 5.0 min.and 3.0 min. ,respectively.The process standard deviation is 0.4 min.and the process average is 4.0 min.What conclusion can be drawn?

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters