Question 1

One of the principles that total quality management (TQM)stresses is employee involvement.

Accepted Answer

A) True 
 B)False

Question 2

________ includes basic performance,supplemental features,reliability,durability,support,and psychological impressions.

Accepted Answer

High-perfo

Question 3

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process.When the process is in control,it averages 11 defects per bolt.If a 2-sigma control limit is used,what should be done if a bolt is found with 3 defects?

Accepted Answer

A) Do nothing;the process is in control. 
B) Do nothing,even though the process is out of control. 
C) Management should investigate and exploit the common causes of variation present. 
D) Management should investigate and exploit the assignable causes of variation present. 
A) Do nothing;the process is in control. 
B) Do nothing,even though the process is out of control. 
C) Management should investigate and exploit the common causes of variation present. 
D) Management should investigate and exploit the assignable causes of variation present.

Question 4

Mean time between failures,failure rate per month,and average percentage of late arrivals are examples of which aspect of high-performance design?

Accepted Answer

A) basic performance 
B) durability 
C) reliability 
D) support 
A) basic performance 
B) durability 
C) reliability 
D) support

Question 5

Training employees in the methods of continuous improvement would be categorized as an appraisal cost of quality.

Accepted Answer

A) True 
 B)False

Question 6

The costs associated with warranty claims would be categorized as an internal failure cost of quality.

Accepted Answer

A) True 
 B)False

Question 7

________ of variation include any variation-causing factors that can be identified and eliminated.

Accepted Answer

The answer of ________ of variation include any variation-causing factors...

Question 8

Which of the following statements is NOT one of Deming's 14 points for improving quality?

Accepted Answer

A) Create constancy of purpose toward improvement of product and service. 
B) Cease dependence on inspection to achieve quality - build quality into the product. 
C) Institute a vigorous program of education and self-improvement. 
D) Focus the job tasks of workers by instituting barriers between departments. 
A) Create constancy of purpose toward improvement of product and service. 
B) Cease dependence on inspection to achieve quality - build quality into the product. 
C) Institute a vigorous program of education and self-improvement. 
D) Focus the job tasks of workers by instituting barriers between departments.

Question 9

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

Accepted Answer

A) True 
 B)False

Question 10

Assignable causes of variation include any variable-causing factors that can be identified and eliminated.

Accepted Answer

A) True 
 B)False

Question 11

________ costs arise when a defect is discovered after the customer has received the product or service.

Accepted Answer

The answer of ________ costs arise when a defect is...

Question 12

Which of the following would be a "common" cause of variation?

Accepted Answer

A) random sources 
B) a machine in need of repair 
C) an untrained worker 
D) a defective raw material 
A) random sources 
B) a machine in need of repair 
C) an untrained worker 
D) a defective raw material

Question 13

Functional benchmarking is based on comparisons with a direct industry competitor.

Accepted Answer

A) True 
 B)False

Question 14

The idea of continuous improvement is that activities not contributing value are wasteful and should be recycled or eliminated.An example of such an activity is

Accepted Answer

A) machining a part. 
B) checking out a customer at a grocery store. 
C) routing requests for loan approvals to several departments. 
D) drilling a hole for a metal fastener. 
A) machining a part. 
B) checking out a customer at a grocery store. 
C) routing requests for loan approvals to several departments. 
D) drilling a hole for a metal fastener.

Question 15

A product has three components with individual reliabilities of 0.85,0.92,and 0.95.What is the reliability of the product?

Accepted Answer

A) less than or equal to 0.75 
B) greater than 0.75 but less than or equal to 0.80 
C) greater than 0.80 but less than or equal to 0.85 
D) greater than 0.85 
A) less than or equal to 0.75 
B) greater than 0.75 but less than or equal to 0.80 
C) greater than 0.80 but less than or equal to 0.85 
D) greater than 0.85

Question 16

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Accepted Answer

A) less than or equal to 15 
B) more than 15 but less than or equal to 20 
C) more than 20 but less than or equal to 25 
D) more than 25 
A) less than or equal to 15 
B) more than 15 but less than or equal to 20 
C) more than 20 but less than or equal to 25 
D) more than 25

Question 17

Which of the following is NOT a variable measure of quality?

Accepted Answer

A) proportion of late airline flights 
B) weight of a cereal box 
C) diameter of a bolt 
D) length of a steel bar 
A) proportion of late airline flights 
B) weight of a cereal box 
C) diameter of a bolt 
D) length of a steel bar

Question 18

The additional time incurred if an item is rerouted to some previous operation(s)to correct a defect would be categorized as an internal failure cost of quality.

Accepted Answer

A) True 
 B)False

Question 19

In applying quality control charts,eight consecutive values that fall on the same side of the central line indicates a process that is in statistical control.

Accepted Answer

A) True 
 B)False

Question 20

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the upper control limit?

Accepted Answer

A) less than or equal to 35 
B) more than 35 but less than or equal to 45 
C) more than 45 but less than or equal to 55 
D) more than 55 
A) less than or equal to 35 
B) more than 35 but less than or equal to 45 
C) more than 45 but less than or equal to 55 
D) more than 55

Exam 6: Quality and Process Improvement

One of the principles that total quality management (TQM)stresses is employee involvement.

________ includes basic performance,supplemental features,reliability,durability,support,and psychological impressions.

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process.When the process is in control,it averages 11 defects per bolt.If a 2-sigma control limit is used,what should be done if a bolt is found with 3 defects?

Mean time between failures,failure rate per month,and average percentage of late arrivals are examples of which aspect of high-performance design?

Training employees in the methods of continuous improvement would be categorized as an appraisal cost of quality.

The costs associated with warranty claims would be categorized as an internal failure cost of quality.

________ of variation include any variation-causing factors that can be identified and eliminated.

Which of the following statements is NOT one of Deming's 14 points for improving quality?

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

Assignable causes of variation include any variable-causing factors that can be identified and eliminated.

________ costs arise when a defect is discovered after the customer has received the product or service.

Which of the following would be a "common" cause of variation?

Functional benchmarking is based on comparisons with a direct industry competitor.

The idea of continuous improvement is that activities not contributing value are wasteful and should be recycled or eliminated.An example of such an activity is

A product has three components with individual reliabilities of 0.85,0.92,and 0.95.What is the reliability of the product?

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Which of the following is NOT a variable measure of quality?

The additional time incurred if an item is rerouted to some previous operation(s)to correct a defect would be categorized as an internal failure cost of quality.

In applying quality control charts,eight consecutive values that fall on the same side of the central line indicates a process that is in statistical control.

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the upper control limit?

Creating Customer Value Through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters