Exam 14: The Essentials of Control

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A core principle in the Womack and Jones lean framework is that value must be defined and specified from the _____________ perspective.

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customer's

Proactivity, one of the types of control, includes which of the following?

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_____________ control involves the gathering of information about a completed activity, evaluating that information, and taking steps to improve the similar activities in the future.

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What are 5 of the 7 deadly wastes of lean

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The direct evaluation of managerial and employee decision-making involves _________________ controls.

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How was Hewlett-Packard's extreme form of control turned to indictment on spying on the Board of Directors?

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The key to operating a profitable business is to maximize your budget.

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Strategic controls contribute to the successful execution of the current strategy.

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What are operating expenses

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The controls for the level of proactivity function as a feedback mechanism to help leaders and managers make adjustments in the strategy.

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Costs can be controlled using __________, where managers compare actual expenses to forecasted ones.

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The Baldrige Award is given to organizations only in the manufacturing industry.

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When properly designed, controls lead to better performance by enabling the organization to execute its ______________ better.

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If $20,000 is made as a down payment and $80,000 is financed with a bank note to buy land and a building, the $80,000 is the

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Lean is just another cost-cutting program of the kind we often see in business organizations.

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The process by which an organization influences its subunits and members to behave in ways that lead to the attainment of organizational goals and objectives refers to ________________.

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can be controlled by comparing how much each person can produce, in terms of service or products.

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Decentralized decision-making is a key cost of organizational controls.

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The control that permits managers to use information on past performance to bring future performance in line with planned objectives is referred to as

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_____________ expenses are those expenses that vary with the level of sales.

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