Exam 6: Goals and Objectives

In a Balanced Scorecard, the internal area looks at production and _______________ measuring performance in terms of maximizing profit from current products and following indicators for future productivity.

Assessing performance through financial returns only provides information about how well the organization did prior to the assessment.

The Balanced Scorecard can be translated into an individual scorecard that helps toward the achievement of personal and professional goals and objectives.

By relying on _________________, the scorecard forces managers to come to agreement on the metrics they will use to translate lofty visions into realities.

Which of the following are critical components of effective performance evaluations?

CSR stands for ___________________.

The actual metrics used to gauge performance on objectives are called ______________.

________________ is a framework designed to translate an organization's mission and vision statements and overall business strategy into specific, quantifiable goals, and objectives.

Goals and objectives provide a form of control since they create a feedback opportunity regarding how well or how poorly the organization is executing its strategy.

__________________ is a systematic and organized approach that aims to increase organizational performance by aligning the subordinate objectives throughout the organization with the overall goals set by management.

Functional areas, like accounting and marketing, will need to have goals and objectives that help show how those functions are contributing to the organization's goals and objectives.

_____________ are very precise, time-based, measurable actions that support the completion of a goal.

How do you prepare for an upcoming review

Goals and objectives are a basis for _______________ systems, and can align interests and accountability within and across business units.

According to Drucker, one thing an MBO system should provide is _____________.

_____________ are outcome statements that define what an organization is trying to accomplish.

What is the acronym SMART

In personal scorecard, the financial perspective:

In a Balanced Scorecard, the customer area looks at customer satisfaction and _______________.

Individual employees understand how their own productivity supports the overall strategy using ______________.