Question 1

________ focuses on providing an efficient flow of resources to an organization.

Accepted Answer

A)  Supply chain management 
B)  Value chain management 
C)  Value 
D)  Supply 
A)  Supply chain management 
B)  Value chain management 
C)  Value 
D)  Supply

Question 2

Deming was a strong believer in keeping accurate statistics and advocated ________ goals.

Accepted Answer

A)  strictly nonnumerical 
B)  strictly numerical 
C)  both numerical and nonnumerical 
D)  both numerical and statistical 
A)  strictly nonnumerical 
B)  strictly numerical 
C)  both numerical and nonnumerical 
D)  both numerical and statistical

Question 3

Trust is so important in value chain management that proponents of the system say you can never have too much trust.

Accepted Answer

A) True 
 B)False

Question 4

In a short essay, explain what a value chain is.

Accepted Answer

When inputs go through the transformatio

Question 5

A high-quality product that doesn't break down and doesn't suffer from significant performance deterioration over a long period of time is said to have ________.

Accepted Answer

A)  conformance 
B)  aesthetics 
C)  features 
D)  durability 
A)  conformance 
B)  aesthetics 
C)  features 
D)  durability

Question 6

In the Six Sigma system, the higher the sigma value, the greater the number of defects you would expect from a product.

Accepted Answer

A) True 
 B)False

Question 7

With respect to planning, Deming believed that ________ was most important for productivity.

Accepted Answer

A)  short-term planning 
B)  long-term planning 
C)  medium-term planning 
D)  flexible planning 
A)  short-term planning 
B)  long-term planning 
C)  medium-term planning 
D)  flexible planning

Question 8

To find the planned duration of a project on a Gantt chart, simply look at the width of the bar that represents actual progress.

Accepted Answer

A) True 
 B)False

Question 9

American Standard improved the quality of its value chain by getting rid of partners who ________.

Accepted Answer

A)  could not work on holidays 
B)  could not meet expectations 
C)  were not in the bath and kitchen business 
D)  were not suppliers 
A)  could not work on holidays 
B)  could not meet expectations 
C)  were not in the bath and kitchen business 
D)  were not suppliers

Question 10

In value chain management, ultimately the ________ have power to make changes.

Accepted Answer

A)  suppliers 
B)  customers 
C)  employees 
D)  managers 
A)  suppliers 
B)  customers 
C)  employees 
D)  managers

Question 11

When a customer gets frustrated from being put on hold during a customer service call for 30 minutes, the company is having problems with which service quality dimension?

Accepted Answer

A)  timeliness 
B)  consistency 
C)  convenience 
D)  courtesy 
A)  timeliness 
B)  consistency 
C)  convenience 
D)  courtesy

Question 12

When ________ exist(s) in a value chain, partners will be extremely reluctant to share information.

Accepted Answer

A)  sophisticated technological infrastructure doesn't 
B)  sophisticated technological infrastructure 
C)  trust doesn't 
D)  trust 
A)  sophisticated technological infrastructure doesn't 
B)  sophisticated technological infrastructure 
C)  trust doesn't 
D)  trust

Question 13

It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations ________.

Accepted Answer

A)  produce goods and services 
B)  turn inputs into outputs 
C)  turn inputs into physical and nonphysical products 
D)  produce physical goods 
A)  produce goods and services 
B)  turn inputs into outputs 
C)  turn inputs into physical and nonphysical products 
D)  produce physical goods

Question 14

In a short essay, explain what value chain management is.

Accepted Answer

Value chain management is the control an

Question 15

Deming felt that any new skills that employees needed should be acquired ________.

Accepted Answer

A)  when they are hired and trained 
B)  by the employees on their own 
C)  when the need arises 
D)  years ahead of time 
A)  when they are hired and trained 
B)  by the employees on their own 
C)  when the need arises 
D)  years ahead of time

Question 16

To find out how many activities are taking place at a given time in a Gantt chart, ________.

Accepted Answer

A)  read across a single row 
B)  read down a single column 
C)  count the total number of bars 
D)  count the total number of actual progress bars 
A)  read across a single row 
B)  read down a single column 
C)  count the total number of bars 
D)  count the total number of actual progress bars

Question 17

ISO 9000 is a series of standards that ensure that products ________.

Accepted Answer

A)  are of minimal quality 
B)  conform to customer requirements 
C)  conform to industry rules 
D)  exceed government requirements 
A)  are of minimal quality 
B)  conform to customer requirements 
C)  conform to industry rules 
D)  exceed government requirements

Question 18

On eBay, brand-new red espresso machines from Francis Francis routinely sell for $50 more than identical white machines. What can you conclude?

Accepted Answer

A)  The color white has no value. 
B)  The color red has value. 
C)  Color has no value since it does not add to the function of the machine. 
D)  There is something different about the red machines. 
A)  The color white has no value. 
B)  The color red has value. 
C)  Color has no value since it does not add to the function of the machine. 
D)  There is something different about the red machines.

Question 19

For most U.S. companies, high productivity is a matter of survival.

Accepted Answer

A) True 
 B)False

Question 20

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

Accepted Answer

A)  been largely discredited 
B)  fallen into disuse 
C)  been confirmed repeatedly 
D)  been confirmed for U.S. workers only 
A)  been largely discredited 
B)  fallen into disuse 
C)  been confirmed repeatedly 
D)  been confirmed for U.S. workers only

________ focuses on providing an efficient flow of resources to an organization.

Deming was a strong believer in keeping accurate statistics and advocated ________ goals.

Trust is so important in value chain management that proponents of the system say you can never have too much trust.

In a short essay, explain what a value chain is.

A high-quality product that doesn't break down and doesn't suffer from significant performance deterioration over a long period of time is said to have ________.

In the Six Sigma system, the higher the sigma value, the greater the number of defects you would expect from a product.

With respect to planning, Deming believed that ________ was most important for productivity.

To find the planned duration of a project on a Gantt chart, simply look at the width of the bar that represents actual progress.

American Standard improved the quality of its value chain by getting rid of partners who ________.

In value chain management, ultimately the ________ have power to make changes.

When a customer gets frustrated from being put on hold during a customer service call for 30 minutes, the company is having problems with which service quality dimension?

When ________ exist(s) in a value chain, partners will be extremely reluctant to share information.

It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations ________.

In a short essay, explain what value chain management is.

Deming felt that any new skills that employees needed should be acquired ________.

To find out how many activities are taking place at a given time in a Gantt chart, ________.

ISO 9000 is a series of standards that ensure that products ________.

On eBay, brand-new red espresso machines from Francis Francis routinely sell for $50 more than identical white machines. What can you conclude?

For most U.S. companies, high productivity is a matter of survival.

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

A Entrepreneurship Module

Filters

Exam 18: Operations Management

________ focuses on providing an efficient flow of resources to an organization.

Deming was a strong believer in keeping accurate statistics and advocated ________ goals.

Trust is so important in value chain management that proponents of the system say you can never have too much trust.

In a short essay, explain what a value chain is.

A high-quality product that doesn't break down and doesn't suffer from significant performance deterioration over a long period of time is said to have ________.

In the Six Sigma system, the higher the sigma value, the greater the number of defects you would expect from a product.

With respect to planning, Deming believed that ________ was most important for productivity.

To find the planned duration of a project on a Gantt chart, simply look at the width of the bar that represents actual progress.

American Standard improved the quality of its value chain by getting rid of partners who ________.

In value chain management, ultimately the ________ have power to make changes.

When a customer gets frustrated from being put on hold during a customer service call for 30 minutes, the company is having problems with which service quality dimension?

When ________ exist(s) in a value chain, partners will be extremely reluctant to share information.

It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations ________.

In a short essay, explain what value chain management is.

Deming felt that any new skills that employees needed should be acquired ________.

To find out how many activities are taking place at a given time in a Gantt chart, ________.

ISO 9000 is a series of standards that ensure that products ________.

On eBay, brand-new red espresso machines from Francis Francis routinely sell for $50 more than identical white machines. What can you conclude?

For most U.S. companies, high productivity is a matter of survival.

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

A Entrepreneurship Module

Filters