Exam 18: Operations Management

A business model is ________.

Deming advocated an approach in which managers never get complacent about the quality of their product.

Operations management is part of the transformation process.

Where did the modern era of manufacturing primarily begin?

In the ever more difficult struggle to survive in a competitive world, Evans Findings Company has a work shift with ________.

Apple's problems with the battery of the highly successful iPod show how important ________ is for a product.

With respect to product quality, Deming believed that a company should never ________.

When value is created by incorporating a new step in a value chain, ________ benefits.

A load chart can tell you how many workers are busy at a given point in time.

Value in a value chain management system is determined by managers.

High-quality service that gives customers an experience that doesn't vary from time to time is called ________.

Value chain management is efficiency oriented.

In evaluating quality, the performance of a product is measured in ________.

One place in which technology has little impact is the fast-food restaurant business.

Which of the following is NOT an example of a service organization?

The three inputs in the transformation process are people, equipment, and materials.

The goal of operations management is to manage the process of turning labor and raw materials into goods and services of some type.

In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.

Workers in a value chain management company need to be ready to ________ at any time.

One of the biggest obstacles to successful value chain management on the organizational level is an organization that ________.